Great service as always. They are the only auto repair facility that I trust. They do not pad the…read morebill and will only fix what is necessary.

If I could choose -5 stars I would! If you need your…read morevehicle worked on do not go to Firestone complete auto care on Hanson Blvd! Husband took his truck in last night, they said they would have it done same day, however when he called them back just before closing, they hadn't done anything with it. One of the workers told them they were busy playing hacky sack in the shop and wouldn't be taking any cars after 5:30! They quoted him $800 and it quickly went to $2,600 and the possbly $3,900 however they STILL hadn't looked at it! On top of that he was told it would be ready same day then when he followed up, they said it would be ready the next day, then he followed up again and they told him it would be four days! Management offered $100 off and a rental car for the inconvenience but when we asked ti speak to his Manager he said he couldn't share that information and his hands were tied. Well we understand car repairs are not cheap we also understand the importance of honesty and commnication! We told them we would be picking the truck up to take it somewhere else and they told us it was already ready for us. Interesting how that's possible when they said that it was completely torn apart. This experience was one blunder after another! Hoping for a better experience at the next place...rant over; enjoy your weekend all! We have been doing business with this company for over 10 years and have enjoyed working with them. However, the new group of management and employees seems to be worthless. Filed a claim with headquarters, but don't expect to hear anything from them on that either. Two days no vehicle and now moving onto to the next place.

Both my wife and I made reservations for our tires and then reserved appointment times for both…read morevehicles to install on our vehicles. Upon reserving tires and appointments, our costs were included. When we were told our vehicles were completed, the $114.00 installation was at over $300.00!! Yikes, this is not professional to say the least! When questioned, representative stated that online pricing was not correct. Isn't this false advertising?? What a rip off in my book!! If the higher amount is what is to be charged, then that is what needs to be advertised, plain and simple. We will never go back to Firestone Complete on Hansen Blvd again and plan on passing the word.. you work hard for your money and con people take advantage as all tires were already installed! Oh, and it took over two hours to accomplish!!! What a sad place!

He was professional and friendly, the overland was repaired faster then expected and cost was…read morebetter than we expected. He explained everything he did and showed us. I would definitely recommend this mechanic to anyone. we drive from mound to Coon Rapids for this shop. He is an honest man.

The owner, Tony, is the best and he's got the best crew and service. We had our check engine light…read moreturn on and we brought it over and he fixed us up right away. 1000% would recommend. Thank you, Tony!!!!!!

I had a number of questions and issues going on with my Highlander. And they were so helpful in…read morediagnosing the problems. They also helped to distill the difference between the most immediate things I needed to do and the things that could wait. Plus, every time I spoke with any of them, they were not only respectful, but they were knowledgeable and took the time to speak with me and answer any all questions I had. They were just great!

Rear break pads and rotors change on 2009 Toyota rav4 - Positive: fair pricing (inline with 3 other…read morequotes in the area), responsive staff (no phone trees), job done on time and without suprises. Negative: lack of weekend times means you need to make transportation arrangements if you work 5 days / week. They have a shuttle service but I had to be doing several stops that day, so I did not ask how wide range it covers.

Every time I come here, I get horrible service from between getting there 430 and not being able to…read moreget in just because it's going to take too long, even though they proclaim their oil changes are only 15 minutes and there was only one car left in front of me in the line .. my stepdad is handicapped and I came in today to get my stepdad's oil changed and to get his fluids filled, including Tires filled up with air .. I was denied service by one of the employees saying that it would take too long for me to get that done. I asked if I could just get the tires filled up with air and I was also still denied service .. completely horrible time I'm gonna be digging into his deeper and calling the review line they offer to also inform them about this all taking place ..

After having a rental car fall through, I needed an oil change quick for a road trip and these guys…read moredelivered!! I have not been to this location before but I will continue to go to this location due to how awesome the service was!! This was early morning, so there was no line and I was able to get in very quickly. Normally an oil change would take about 15-20 which is still super fast! But because I was the only car, these guys worked on my car like a pit crew and I was out in 10 mins! These guys changed my oil, topped off my coolant, changed my windshield wipers, changed the engine filter, pumped up my tires, and topped off my washer fluid! They all had awesome customer service! I also got a discount, which with a flyer is pretty standard but I didn't have the flyer this time. I believe the value was great and I am happy with how far my dollar stretched here! These guys definitely have my business and I WILL be back!

After my check engine light went on (and I may have let my oil change go a bit longer than normal)…read moreI decided to give this location a try! Somethings to know: You are not making an appointment. You will more than likely sit and wait to get in. It says "15 minute oil change" but account for about 20-30 minutes per car. If you don't like waiting, go make an appointment somewhere. They will do an oil change, check your lights, fill your tires, top off your washer fluid and do a quick inspection of under the hood. They can change out batteries here. The employees I encountered were great! A stand out was Andrew (I believe that was his name) He was so great! Awesome costumer service skills! He's the reason I would come back to this location! He checked my engine light and made sure the car was safe to drive! What I needed repaired was more that what this place can do, but it gave me peace of mind until I could get to the dealership! Go to the website! They normally have a $10 off coupon! And if you are on their mailing list I have seen $15 off an oil change! Overall I was very happy with the service I received here! Bring a book or have your phone changed in case you have to wait in line!

I was in need of a battery for my GMC Terrain this location is brand new and by my gym. I was…read morefortunate that they had a battery that would work for my vehicle cost was under $250 bada bing bada boom less than 45 minutes and I was done

Came in for a motor mount, was delayed almost 2 weeks because they got the wrong side motor mount,…read morenot mad at that not their fault but when they replaced the motor mount they didn't put my intake on properly causing a check engine light and didn't fix that had to do it myself and on top of that my car started leaking coolant the day after because they damaged a coolant line and tried to patch it without telling me and now i have to wait another week to get that fixed. Was expecting a flawless job for the $1,800 it costed me.

Service staff was great, fixed the problem and at a great price. Will be bringing all my vehicles…read morehere in the future.