Dear Dr. Mayes, I am…read morewriting to formally address a serious concern regarding the treatment I received at Gillis Family Dentistry. I was referred to your office by Teraporn Lowe and Spencer Lowe under the understanding that I would undergo X‑rays and receive a detailed treatment plan to improve my dental health. During my visit, I was informed that 14 teeth would need to be extracted, with the assurance that once I had fully healed, I would be provided with a partial denture to restore my smile and confidence. Trusting your professional judgment, I proceeded with the extractions in good faith, fully expecting that the promised partial would follow as part of my treatment plan. After I healed and was ready for the next step, I was unexpectedly denied the partial denture--a decision I was led to believe was influenced by an unrelated personal matter between myself and my employer. This situation has caused me significant physical, emotional, and financial distress. Denying completion of an agreed‑upon treatment after performing irreversible extractions raises serious ethical and professional concerns. I am requesting, in writing, no later than Thursday, July 23, 2025, the following: 1. A full written explanation of why I was denied the partial denture after the extractions were performed. 2. A proposed resolution to fulfill the treatment plan as originally represented to me. If I do not receive a satisfactory response by this date, I will have no choice but to escalate this matter further. This may include filing a formal complaint with the Missouri Dental Board, consulting legal counsel, and pursuing any remedies available under the law. For transparency, I am CC'ing the Missouri Dental Board on this correspondence so they are aware should escalation become necessary. I sincerely hope we can resolve this issue professionally and without further action. Please confirm receipt of this email and provide your response no later than the stated deadline. Sincerely, Dylan Joseph Branscom 816-602-2106 dylanbranscom33@gmail.com

We used to come here years ago before they moved buildings. Ever since they have hired staff who…read moreare stuck up and plain out rude. The receptionist Theresa who sits closest to the door is loud and obnoxious and makes you repeat your self multiple times because she was talking with other people. Then when we handed her the insurance she looked at us like we're were stupid and was like "no we don't take this" and refused to give the insurance card back. We have healthy blue and we've used it before here and never had issues. We have a friend who uses healthy blue and comes in all the time. Make that make sense? Then while waiting she just sat there staring at me with a disgust face. She acts like HIPPA doesn't exist. She talks very loud and will discuss clients information after getting off the phone and then talks crap on them afterwards.

The staff is friendly from the moment you call for an appointment. The dentist is very kind and so…read moreis the hygienist. Highly recommend this office.

If you are looking for a great dentist? You have found him!! Dr Groff and his staff are the…read moregreatest!! I can't stress enough how gentle, kind and also pain free!! I promise!! I have been terrified of dentists for a very long time and so my teeth paid the price of that fear! I only wish I had found Dr Groff sooner! They have been so patient and kind with me never making me feel bad for letting my teeth suffer! He reviewed my teeth and came up with a plan made sure I was comfortable and understood everything and we got started and are still working on things I cannot give them a high enough rating with 5 stars but they deserve a 10!! Sincerely L. Hannah