Dear Dr. Mayes, I am…read morewriting to formally address a serious concern regarding the treatment I received at Gillis Family Dentistry. I was referred to your office by Teraporn Lowe and Spencer Lowe under the understanding that I would undergo X‑rays and receive a detailed treatment plan to improve my dental health. During my visit, I was informed that 14 teeth would need to be extracted, with the assurance that once I had fully healed, I would be provided with a partial denture to restore my smile and confidence. Trusting your professional judgment, I proceeded with the extractions in good faith, fully expecting that the promised partial would follow as part of my treatment plan. After I healed and was ready for the next step, I was unexpectedly denied the partial denture--a decision I was led to believe was influenced by an unrelated personal matter between myself and my employer. This situation has caused me significant physical, emotional, and financial distress. Denying completion of an agreed‑upon treatment after performing irreversible extractions raises serious ethical and professional concerns. I am requesting, in writing, no later than Thursday, July 23, 2025, the following: 1. A full written explanation of why I was denied the partial denture after the extractions were performed. 2. A proposed resolution to fulfill the treatment plan as originally represented to me. If I do not receive a satisfactory response by this date, I will have no choice but to escalate this matter further. This may include filing a formal complaint with the Missouri Dental Board, consulting legal counsel, and pursuing any remedies available under the law. For transparency, I am CC'ing the Missouri Dental Board on this correspondence so they are aware should escalation become necessary. I sincerely hope we can resolve this issue professionally and without further action. Please confirm receipt of this email and provide your response no later than the stated deadline. Sincerely, Dylan Joseph Branscom 816-602-2106 dylanbranscom33@gmail.com

We used to come here years ago before they moved buildings. Ever since they have hired staff who…read moreare stuck up and plain out rude. The receptionist Theresa who sits closest to the door is loud and obnoxious and makes you repeat your self multiple times because she was talking with other people. Then when we handed her the insurance she looked at us like we're were stupid and was like "no we don't take this" and refused to give the insurance card back. We have healthy blue and we've used it before here and never had issues. We have a friend who uses healthy blue and comes in all the time. Make that make sense? Then while waiting she just sat there staring at me with a disgust face. She acts like HIPPA doesn't exist. She talks very loud and will discuss clients information after getting off the phone and then talks crap on them afterwards.

This dentist is more concerned with money than the patient. He told me that my 13 year old--who has…read morebraces and sees an orthodontist every 4-6 weeks--that she needed a root canal and porcelain crown to fix a cavity! I was heavily pressured into setting an appointment and signing up for financing. I instead took her to another dentist in town who filled it and when I told him this one wanted to do a root canal he said "for THAT little hole?". Don't go to this dentist unless you have money burning a hole in your pocket and are a glutton for punishment. He will overcharge you and recommend unnecessary procedures to inflate his bill and cause you unneeded pain.