The owner was a little slow to call after the order, but he is incredibly knowledgeable with his…read moreproducts in both styles and quality. We ordered hardwood floors and Rob and Gordy were professional, honest, and hard working. We appreciate every moment of their back breaking labor. They did an absolutely incredible job and personally inspected every board. They also knew what character we were looking for in our floor and exceeded our expectations. We recommend them to anyone wanting quality products and professional workers. We will be using them again come time for carpet and ceramic tile.

The workmen who did the floors were amazing. The office was…read moreinsane. Never returned phone calls Told they had big other jobs but would finish when they were done. Never happened. After months Yelled at me, "I do no work for free, I need more money." Came to my property and took a dump trailer and 2 project cars That I inherited after my brother's passing. Without my permission, as the job was not finished. Talking to lawyers. No stars at all

Paul and Luke did a professional job and then some when they laid flooring in my house on 9/6/22…read more All joins are tight; all lines are straight. No floor squeaks; no loose spots. They solved a problem I didn't expect to be solved: some rooms already had floor strips; I didn't think it and the new strips in the remaining rooms could be made to line up. Luke and Paul lined up the flooring to make it look like it had all been laid down in the same job. Beyond that, they work smoothly and efficiently. They don't look rushed, yet they don't waste time. I imagine Bay View's other crews are just as professional. But next time I call Bay View, I'll ask for Paul and Luke.

I have Cash N Carry do our installs for our carpet at our Traverse City hotel. They are always…read morehelpful and willing to make everything go well for us. Coordinating with multiple rooms on multiple floors with demanding guests wanting to check-in is always stressful but CnC always works through it with us and stands behind their product. They recently did four of our rooms. The first day they were to install they couldn't make it due to one of their installers being sick. The next day, those installers worked their tails off to make it all work and get all rooms done so we could get them back together for the guests checking in. Thank you, CnC team!

Sara, the designer that we worked with was so patient with our walk to the perfect solution for our…read moresteps and large area rugs. Without her, our project would not have been done right. Our installer, Chad did an amazing job of working with a difficult carpet/with a pattern direction. Very pleased with the process from start to finish!

Just had a new kitchen floor installed. Tracy at the showroom was a delight to work with, and she…read morekept me informed at every step of the way. The demolition of the old tile floor and the installation fo the new engineered floor was done by Gary. He is a very friendly guy, and was very keen to the details. The new floor looks great. I am very pleased with the process and the final product. I will definitely consider Kiss Carpet for future flooring needs.

First off when I called I was looking for floor padding never in my conversation with the guy did i…read moresay I want the cheapest padding the have.....ok here's my whole experience in this place we get their the guy talks to me and my wife like we are stupid had to tell the guy I've done flooring for a couple years before he stops...finally found a carpet we like we like the feel the colors we get it home rip up the old crap n padding lay the edging the padding and got two corners layed down of the carpet my wife walks on it and tells me to stop don't start cutting call the next day I knew we wasn't going to get the money back but tells us I don't know how u think we can make this right..then tells us we can bring in the carpet we bought and pick something else but would have to pay the difference instead of making it right we have to spend more money o and his other famouse words are u get what u pay for but tells us we bought good stuff I not the best of the best but the best if u get what I mean then my wife calls he calls her a f,ing idiot over the phone and lies to her about what he said to me and tells her to f off we are not happy with this place and I would not recommend going or buying a thing from this owner

From the owner: Trust the experience and service of Lake City Floor Covering for your flooring…read moreand carpet needs. We are experienced in and welcome both commercial and residential projects. We offer a variety of flooring options ranging from hardwood and laminated to an assortment of carpeting and rugs. We are proud to carry and provide the premier product brands of the flooring industry. From sales to installation and repairs, Lake City Floor Covering has you covered. For turning your house into a home, come to Lake City Floor Covering, We are Community Inspired! At Lake City Floor Covering you'll find the latest fashions in flooring. You'll discover a great variety of styles, colors, brands and types of flooring. Flooring selections can be daunting, but the Lake City Floor Covering Team specializes in helping you find the solution that's right for your room, your purpose, and your budget.

You will not find a better selection or a better team anywhere! This shop has it all! Plus, pinball…read moremachines!!! Brock, Handsome Dan, and the whole team will make your flooring experience enjoyable and seamless.

They are some of the nicest business people I have met. Very professional and great communication…read more And the younger brother sure is a handsome guy.

I had all of my flooring replaced 2 weeks ago with premium laminate and I could not be any happier…read more!!!! Austin was AMAZING in replacing the floor, and was very careful and thorough in even the minor details to make the new floor look amazing !!! He was very effeciate, worked hard and was a pleasure to work with. This is the second home project that I have had KISS carpet to do my home in the past year. Communication with Mike Moore was exceptional and he stayed in touch with me through out the whole project. THANK YOU MIKE AND AUSTIN

We have worked with Mike Moore for many years. Our last project with Mike was with Kiss Carpets,…read moreTraverse City Design Center. Mike knows the flooring business very well. You can count on his recomendations for product and design. Mike was particularly helpful when the manufacturer of our desired flooring switched manufacturing locations. This caused delays in the job, but Mike worked to expedite the project. The project was finished in one day by a highly experienced flooring installer, Austin. Austin is one of the most courteous and hard working people I have had the pleasure to know. The job was done very well and looks great. Thank you Mike and Austin.

I highly recommend Troy and his crew to my clients. They recently cleaned the duct work of a home I…read moresold that used to have cats and the new owner is completely satisfied and overjoyed with their work, quick response and attentiveness.

Troy did a a fabulous job at my business. It was a big job and he did it quickly and neatly. I…read morehighly recommend him.

Have purchased half a dozen carpets and always pleased…read more Their remnants are exceptional. The service helping make a selection was always great. Installation done without a hitch.

My experience with WRC was amazing. From the first experience in the showroom and Erin showing the…read moreoptions, to her expert input and options when I asked for her opinion! We only had to wait a few days then installation was top notch.  The installers did a great job as noticed by us the home owners and the Linoleum guy we hired after the carpet was installed. The installers were kind and patient as I asked (probably 1 million) questions and gave me confident answers with the reassurance of "we got this".  When there was a slight mis-communication issue between the measurer/order/installer the hiccup was taken care of immediately and we didn't even miss a beat! We are so happy with WRC and their staff and service!

We found Bigelow through a web search. We had not had our carpet cleaned for the past 16 years. Our…read moreclothes dryer duct had likewise not been cleaned over the same time period. We could not believe the quantity of lint material removed from our long 15 foot dryer duct, enough to fill at least half a bushel basket. Steve thoroughly cleaned the duct and dried it with a powerful blower. Afterwards it took less than half the time to dry a load of washed clothing. Our carpet looked amazingly improved after the cleaning (it was very dirty). However some of the heavily tracked areas still showed soil. We wonder if going over those areas a second time may have made a difference. The owner Steve and his son did all the work themselves, were efficient, courteous and knowledgable. I would recommend them.

First time I have ever used Steve Bigelow for carpet cleaning…read more I was referred to this company by Carpet Galleria. All in all he did a good job on the carpet however there was a substantial soil pattern in the walk area that did not come clean. He is willing to come back out and clean that area a second time but for an extra fee. Carpets do not show soil entirely to a carpet cleaner until they are completely dry. I am from an area with tremendous choices in carpet cleaners. Where I am from prior to moving to the Traverse City area, carpet cleaners will come out within the first week and clean it a second time to see if they can remove the stain at no charge. Not the case with this company, not happy at all. He may be a good carpet cleaner but not good with customer service! Sadly still looking for a good carpet cleaner in the TC area.