Adam was incredible! We will stick with him for the long haul…read more We had worked with Farmers for the past 4 years and been pretty underwhelmed by their service and prices. I reached out to Adam via email after googling local insurance brokers. My goal was to see if we could increase coverage and manage to save any money in the process. Adam responded almost immediately within a matter of hours from when I sent him a message. This was on a Friday. We corresponded via email fairly quickly so he had what he needed to run numbers for us. He told me he would follow up Monday (the next business day), and he did. Adam was able to save us a significant amount of money AND increase our coverage in a lot of different ways. We had a simple call after I had decided to work with him, and he walked me through everything in detail and answered all of my questions. The idea of changing insurance had felt really daunting and so I had put it off - for quite some time. Adam truly made it as painless as possible, and now I can relax knowing we are covered.

I was introduced to the Glazer Team (Adam, Lisa, and Shelly) because I wanted to find an…read morealternative to the insurer I had used for the past 19 years, which doubled their prices on my insurance despite our "clean" record. There was an urgency to find a new auto policy, especially because it was about to expire. The Glazer Team took the urgency seriously as they looked for new policies and made sure we would not be overcharged because of the very low mileage of one vehicle I highly recommend the Adam Glazer Team because they really take care of their clients.

As a mortgage broker working here in West LA, I have seen Susman consistently deliver excellence…read moresince the 90s, so when my wife and I stumbled into a great home and we needed a FAST quote and binder I called April Rarick. When I told her that the home was 100 years old, I expected her to start talking about the insurance crisis and to prepare me for several declines and to deliver a policy with a super-high premium, but she simply went to work and gave us a reasonably-priced policy that allowed us to close quickly and on time. All in all, the most impressive thing about April is that she kept following up with a backlogged company and ultimately provided a policy that had better coverage and a substantially lower premium which she was able to reduce even further when we added an umbrella and our 4 cars...not an easy task since this included a recent accident from a new driver. April, thank you very much for your hard work and your fast and excellent communications!

My family's house burned down in the Palisades Fire. I called this agency to ask questions about…read moregetting insurance in wildfire prone areas. They were very patient and very informative.

Jake was very responsive, helpful, knowledgeable and clutch in a critical situation. If you're in…read morea jam and need a solution, I highly recommend him. He saved me. Thanks, Jake!

I've literally asked Jake insurance advice for over 2 years now, and each and every time he has…read morehelped me select the right policy, even if it wasn't through his agency. To me, this is what a great agent is all about, not selling you products, rather trying to help you in achieving what you need. I recently cancelled a life insurance policy with my employer and got a better policy through Pullen Family Insurance. What makes it better? Let's just say I was able to double the policy coverage for myself and my wife for the same exact cost, and the premium stays the same for the next 20 years. Process was easy too and Jake walked us through all the applications the insurance companies tend to overcomplicate. Thanks Jake for all the advice on Home, Life, and Auto insurance.

This review is for GEICO CA, not necessarily anyone in Santa Monica. They just give you the…read morerunaround. Sending numerous emails asking for information, uploading documents, etc. and then saying they'll be in contact and they never are. Then the phone and chat interactions are the same. Being #300 in line on the phone and waiting around while the chat people/bots don't answer your questions. Terrible service.

Totally impossible to contact for any questions regarding an auto insurance quote…read more I applied online, was told to wait for a letter with the quote. In the letter, it asked for proof of address and some other personal info I already provided. The worst part is that it was dated 9/14/2023 and the cutoff to submit the information was 9/19/2023. I didn't receive this letter until after 9/19. Now I am told to reapply. Waste of my time.

I contacted Kevin for a quote about 2 weeks ago. I ended up going with a quote I found myself,…read morehowever Kevin was very helpful and friendly from beginning to end. From his customer service alone, I'm recommending him to my fellow insurance hunters. He was patient as I gather all of my information at work. He also followed up via email and phone call. He was every personable and kind. Thank you for your time Kevin! Wishing you the best!

I reached out to Kevin to compare my rates with my current insurance carrier. He responded that my…read morerates were excellent with the current carrier and also even offered advice for improvements . I feel Kevin is truly genuine in helping people understand coverage. Even though I am not doing business with Kevin, he still offered priceless advice; His clients are very fortunate working with him.

HORRIBLE experience with this broker. I have been a paying customer with this broker for YEARS…read more They called me to notify me that my policy had been canceled (with no forewarning or grace period) because of a credit card issue. The representative - Margarita - the offer me absolutely zero help. Nothing about getting me a new policy, no guarantees, absolutely nothing. There are many other brokers out there and I would recommend using any one of them over this one. Terrible customer service and effort.

The manager is one of the most disrespectful rude person at this location! He don't know the…read moredefinition of manager or customer service!!! They had approved us for a discount since my sister is a teacher then all of a sudden 6 months later without any notice we get a statement staying our new bill is double the amount we used to pay.. the reason is because the discount is no longer approved and we have to pay the months we got the discount for. To me this is fraud what they are doing!! I called to speak to the manager was rude telling me this part of life and pay it!!! I am a manager of 7 years and I was asking him questions and didn't know how to answer them so became more Disrespectful and hang up on me!! Please please people make sure you checking your statements and ur bank account to make sure they not doubling your bill!!!

Angela at the State Farm office in California has been incredibly helpful over the years. She's…read moreassisted me through a few moves and has always made the process smooth and stress-free. Anytime I've needed anything like updating policies, answering questions, or handling changes quickly, she's been responsive, patient, kind and professional. A pleasure to work with.

David Rosenberg and his staff are great to work with. They answer their phone, so you can easily…read morespeak with a person! (Not common these days). They have also been very attentive and efficient with all my needs. Thank you!

they are taking money everyday from my bank account. I was trying to help my son, but now i have…read moreto contact my bank that this company is a fraud.

Complete fraud. Zero communication from Hugo after MULTIPLE attempts. Even escalated to mgt. This…read moreplace apparently will take someones money and run. They do nothing to settle a claim but hide. If you are in an accident and someone shows you a Hugo Insurance card on the phone, call the cops to document accident...even if nobody is injured. This is fraud to get around being arrested for not having insurance. Can be purchased after accident occurs to avoid responsibility. Total garbage. Apparently, they want me to file a claim on my insurance to avoid them paying for someone that ran a stop sign and side swiped me!

Stellar service. I worked with several brokers after old carrier non renewed / left market. Matthew…read moreJaffe found me the best deal. And he did it very fast. He was very responsive and helpful in guiding me through the process.

Gannon assisted us in securing insurance policies in a efficient and friendly manner. He took the…read moretime to go through all aspects of the policies, ensuring we understood every detail each step of the way. I highly recommend Jaffe Insurance Agency for all your insurance needs!

Professional service offered by not only for Mongolian communities in west coast, but they are…read moreexpanding to non-Mongolians as well. Highly recommend their insurance packages.

From the owner: We are an independent insurance agency with affordable home and auto insurance products.read more