I would give five stars every time if I could. The mechanics are outstanding, and the service…read moredepartment truly stands by their work. The entire team is remarkable. Bringing my vehicle to this dealer saves me a lot of headaches, as they consistently resolve issues that no other shop can. Worth every $$$$.

My S63 app was registered to admin. Tried calling several dealers and no one was able to help…read moreuntil Nick in service not only got me all sorted out but, called me back, logged me in, helped with step by step, and took me all the way to finish line like NO dealer in Ontario all the way to British Columbia!! He managed to do what no one did between Toronto and west coast. Beyond any expectation and blew me away in how patient and helpful he was. Kudos to the dealership for having such spectacular specialists like Nick! Thank you as I now have access to my S63 and mobile phone everything working and accessible!!

Had to replace a couple of serpentine belts on my Cadillac Escalade and was pleasantly welcomed by…read moreBill the owner, called me before the service was done and accepted what had to be done and picked it up in a few hours. As it was my first time here as i just moved to Parksville i felt that i wasn't taken advantage of. Looks like i found a good garage to take my vehicles too! :+D

Bought a 2016 Hyundai Elantra Sport from them. Noticed my engine sounded like a diesel and they…read moretold me it was my ac compressor (ac was still working when they told me that) and so I got my ac compressor replaced. $2500 out of my pocket because the insurance they upsold me didn't cover it. The issue was still there and I took my car back in, they said there was no issue with my car and the noise was normal. I took my car to a second mechanic because I knew something was wrong, 5 minutes into this random mechanic looking at my car he said I need a new engine. At this point I had been in and out of the dealer and so mentally drained because they told me it was my ac compressor, and kept telling me the engine noise was normal (it wasn't). I asked my partner to go in because I figured they would take a man more serious than me and they mentioned a recall on the hyundai engine in the Elantra I bought. When I got this car I was advised all recalls were completed (example: the trunk latch). They said they would take a picture of my engine and lowe and behold the borescope showed scoring on my engine (see the first picture). I got a replacement engine and all I got for their misdiagnosis and telling me my engine was normal was an apology from Brody. An apology for their errors that costed me time off work, stress, and $2500.00 out of my pocket for a car they had mentioned was reliable. I had driven this car after and mentioned shaking after my engine replacement which they offered me a trade in for my issues. None of the cars they had were cars I wanted and they advised the sales person I spoke to would contact us. They never did. They advised me my car would survive the drive from Nanaimo to Ontario and I believed them. It didn't. My "new engine" now has the same issue as the engine prior which is in the second picture attached. Less than 2,000kms later and this is the third engine in a car I purchased in June of 2024 which Ben sold me as a reliable car and which the mechanics have advised me would survive the drive back. I have since traded this car in and now I'm suffering the consequences of not only being down $2500 but I also have negative equity as I haven't even had the car for a year. At the time of purchasing the vehicle I was advised this was a reliable car by Ben who said he wanted his girlfriend to purchase the car. I had to get brand new tires immediately because the tires were cracking, paint was chipping on the hood immediately, and the ac compressor was a misdiagnosis for an engine issue they were very well aware of. The two other hyundai dealerships one in Winnipeg which took the borescope picture in the second photo, as well as another dealer in Ontario were both astonished by the terrible service level I received by Wheaton Hyundai.

Rated one star but even that is too high. Brought my vehicle in for a recall. Arrived at their new…read morelocation and drove in and was told right away an alignment was recommended (You drive over a sensor as you enter). Said no of course and then noticed the majority of vehicle entering were getting the message on the overhead monitor that an alignment was needed. Then after doing the recall was told that there was a major leak and the solution was a repair/replace that would cost $2500 as well as a smaller brake issue. I was quoted about $3000 total. Had the car looked at by a different service center- no need for an alignment, no issue with the brakes and the issue was an oil filter that was not fully tightened and was leaking a little bit. $85 later I have the tires rotated, brakes looked at and an oil change. I can't believe what they try to get away with.

WOW, I'm beyond thankful that Thom came to assist me today. My vehicle had a torn / slashed tire…read moreissue (as I hit a metal object on Hwy 19, Northbound near Courtenay). Thom went above and beyond with his exemplary customer service, he's trustworthy and honest and I would & will highly recommend him and Bowser Automotive Ltd. to everyone. Thanks Thom, your amazing customer service won't be forgotten.

Yesterday late afternoon toward a very dark early evening my husband (Monty) and I were heading…read moretoward Courtenay in the middle of a really awful rain and wind storm when we realized we had a flat tire and immediately needed to pull over to the side of the Inland Highway, which we did. We were approximately 2 miles north of the Buckley Bay turnoff for the Denman Island Ferry where we intended to stay the night after a meal in Courtenay. Fortunately, we have membership with the B.C. Automobile Association and contacted them for help. B.C.A.A. were, as always, excellent and before long Ted from Bowser Automotive was there to give us shelter with his tow truck from the heavy traffic and poor road conditions created by the storm while he jacked us up, removed the offending left front tire, torqued the spare in place, and made sure we had the correct air pressure all with a smile on his face. While we were all wet and cold, no one smashed into us and we remained alive and were soon on our way.....forever grateful to Ted and his truck.....with thanks, Sandy and Monty

We have used Josh's Family Garage on two occasions to get our out of province inspections done…read more Both times Josh and Carmen fit us in to meet our schedules and were a pleasure to deal with. I would not hesitate in recommending Josh's Family Garage and it will be our "go to" place for servicing in Parksville from now on.

Nice family run shop. Josh is very knowlegable and helpful. Answered all my questions in language…read moreI could understand.

Their whole team has been amazing! They provide exceptional craftsmanship and service while…read morecommunicating with transparency. They will fix what you go there for, and then provide information about what should be considered for repair in the near future and what is an urgent repair. There is never any pressure. Their quotes include any level of equipment you require, depending on your unique situation. They provide great value I will continue to bring my vehicles here, domestic or import. Their knowledge is next to none.

Mark came as a reference from some fussy Land Rover owners who said they would never go anywhere…read moreelse. He serviced my beloved Land Rover for a few years and then I bought a Suburu Outback and wouldn't go anywhere else. Mark will never try to sell you anything you don't need and has, in fact, talked me out of work that was not required. Very honest, friendly, and easy to work with. John Nanoose Bay

Great experience, dealt with both Paul and Adam and they went above and beyond IMO. He has…read morecustomers that have bought many cars from them, had a car I bought fully detailed before pickup and even picked me up at the ferry. 5* service.

Worst experience ever .warning do not buy here . Sold us a car with that had major engine issues…read morethat werent disclosed on purchase and they wouldnt fix it for us . We had warranty. Once we took it to our own mechanic and found out the motor needed complete replacement they would not help us or communicate with us at all and blocked us on social media. Typical sleazy used car lot.

I contacted Dylan on a Sunday for a quote for replacing the started in my 2009 mitsubishi…read moreoutlander. Dylan was professional and though to the point where he asked for the vin # of my car so he could get the right part for the right model. (Not everyone knows what version they have) . He said he would have a quite for me by noon Monday. By 10am he had the quite. Which was well within my expectations with parts and labor. He showed up on time and get the job done within an hour and he was kind enough to tell me what to expect my car to do in the future as my car is aging. I will define recommend

Our gas powered Club Car golf cart decided to stop running. Dylan was extremely helpful to get it…read morerunning again! It was very difficult to find someone to work on our golf cart on the Sunshine Coast. None of the golf courses were helpful at all. Dylan is the man! Great work and a great hourly rate. He's our guy for now on.