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    Vanderhall Event Center

    5.0 (2 reviews)
    Closed 10:00 am - 5:00 pm

    Services - Vanderhall Event Center

    On-site management services

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    9 months ago

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    Holiday Inn Express & Suites West Memphis

    Holiday Inn Express & Suites West Memphis

    (28 reviews)

    $$$

    West Memphis

    I always try to stay at Holiday Inn Express, and for that reason, that's why I chose to stay at…read morethis location. I expect quality and for 95% of my stays at Express, that is what I get. Not this time. The desk employees are very nice and professional. The young lady thanked me for being a member and handed me my room keys. The whole check-in process took less than 2 minutes. Perfect. Though from there, the stay went sideways. The facility looks tired, worn, and not up to expected standards. Sticky floors in the elevator, smudges on the corridor walls, carpets that needed cleaning. In the room we had, it really wasn't that much better. More of the same, but maybe to a lesser degree. Still, not up to Holiday Inn standards. We asked for a room on the side of the building, not facing I-40, and that is a must. You can't hear yourself think when outside, and I can't believe that it's much better if you have a facing room. Our room on the opposite side of the building, though, was quiet. There was no highway noise at all. We were tired and just wanted to relax and catch up on the weather, so we turned on the TV. The screen was tinted purple. No way to fix it. Even my grandson, who is a wizard with electronics, couldn't figure it out. Cause we were all settled in, we made do. There's a lack of attention to detail at this Holiday Inn Express. Breakfast in the morning was a challenge in of itself. The fruit juice selections were watery, there was no batter in the pancake machine, and the overall appearance of the breakfast area was unappealing. Again, lack of attention to detail. The next morning wasn't any better. Though that morning, there was batter in the pancake machine, it ran out after 4 pancakes! The eggs, bacon, and cinnamon rolls weren't replenished, and this was still with an hour of breakfast remaining. It was almost as if the attendants thought, Oh well, they've had enough to eat. I'll continue to stay at Holiday Inn Express, but never at this location. Nor should you. Quick Tip: There's a peculiar smell that permeates the area. It smells like sewage. I don't know if it actually was or if it was a byproduct of manufacturing in the area. It's enough to dissuade one from staying in this location. Had I known of it, I definitely wouldn't have booked a room here.

    Tremendous customer service!! Nicole went way out of her way to ensure we had a great stay! The…read morebreakfast was really good and the staff we do wonderful!

    Vanderhall Event Center - venues - Updated September 2026

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