Below is an email I sent to the store to weeks ago!…read more Subject: Request to Resolve Unsatisfactory Experience Dear UPS Store 6598 Manager, I've been a loyal customer since April 2017, maintaining a P.O. Box with your location. Until recently, I've always found the service to be friendly and efficient, which makes the situation I encountered on March 24 all the more disappointing. On that date, I stopped in during my return from a winter in Cathedral City, CA, to collect my mail before heading to the Canadian border. I was helped by a staff member I didn't recognize, who was unexpectedly rude and aggressive. After retrieving my mail and a USPS Priority Mail package, she informed me that I owed a $90 storage fee. I was completely shocked. I explained that I had spoken with a manager on January 2 by phone, asking that both the recently arrived large package and the USPS package from November, along with all mail in my box, be forwarded to my winter address in Cathedral City. She insisted there was no record of this because only two emails existed on file and neither mentioned the USPS package. I clarified that it was a phone conversation, not an email exchange. She demanded the manager's name and grew confrontational when I couldn't recall it. I did my best to describe the person I spoke with, and eventually, she said she'd consulted with the manager and reduced the fee to $50, which I paid under pressure so I could get back on the road. Frankly, if I hadn't already arranged for both packages to be sent together, why wouldn't I have asked to ship the USPS package separately to avoid unnecessary fees? We discussed that it didn't fit in the box, and I specifically said I could pick it up on my return in March--at which time I was told, "no problem." There was no mention of being charged excessive storage fees. Furthermore, my first email clearly stated to forward any mail in my box, and yet I received neither the USPS package nor any mail in Cathedral City--meaning something was clearly missed on your end. This experience left me feeling dismissed and bullied by your staff. I hope this was an isolated incident and not indicative of future treatment, especially given the delicate political environment between our countries. Please contact me to discuss how this situation can be made right. I followed this up with a reminder, email five days later and got.... Hi, Unfortunately our manager has been on vacation the last two weeks. Your email was put into her inbox the day we received it and as soon as they come back, they will reach out. that was over a week ago, and if I was a manager, and my staff forwarded something to my inbox without responding to the client, I clearly be disappointed in their training or lack of concern for the business. What a letdown !

First of all, I have to agree with many of the one star comments as the issues were the same as I…read morehad: #1. false quoting of fees. I was quoted about $100 to ship a box to California, including them packing it. When I went back to pay, as they had to take time to pack the box carefully, they said it was over $350.00 and the initial quote was merely an estimate. They claimed "we would never have quoted you under $100; we don't know until we pack the box". #2. After complete arrogance, blame, insulting, sour attitude, "we are right; you are wrong" I paid for the cost of the large box - $60 - which I had to buy (fair enough), unpacked the entire contents, and left with my items. (That box cost was triple what they charge in White Rock, btw). #3. As I know the service at Blaine Postal Center to be superb and always reliable, honest, and friendly and helpful, I went to the incredible women there to help me out. Being aware that they do not pack, I found two of my own smaller boxes, padded all the items into them and went back to BPC for the shipping. The final bill with BPC? All under $75 for the shipping for the two smaller boxes. In sharing this scenario with a number of other businesses and friends, this seems to be the history of Blaine UPS franchise. Clearly, they do set their own fees apart from true UPS fees. The owner apparently works at the Point Roberts franchise and his wife is manager at the Blaine one. She was rude, crass, defiant and had not one bit of proper customer service. I sensed a cultural elitism coming from her; which I have also heard from other people of the same culture mentioning about this family. I was told that the owner is arrogant as well. #4. The pricing was triple of what it should have been (note my fees from BPC above); the customer service is unacceptable and toxic; the manager continues to talk and blame and not pause for the customer to talk. #5. My neighbour in Blaine took three Barbie dolls to ship to her granddaughter in Japan. She was told at this UPS it would be over $150.00. She went to Blaine Postal Center and the total was under $45. Okay - so..... get the picture? #5. I especially like to support all different cultures who live and work in our city; they are ethical and lovely people who contribute to the community. Not this family running this franchise. I have on previous occasions gone in to pick up an item (years ago) and the young people working there were quite pleasant. I have not seen them recently; I would think they quit, perhaps? #6. I have not and will not return to this UPS franchise and have spread the word. #7. Read my reviews of the Blaine Postal Center. Lyle and his team are like family and bend over backwards to help their customers. They allow me to use tape, help me pack, give me boxes. It is a joy to go into the store and since moving back to White Rock I miss them. So, I stop in to say "hi" whenever I go south. They are all GEMS! Please go to them first! You will have friends there.