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The UPS Store

4.2 (5 reviews)
Open • 10:00 am - 3:00 pm

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The UPS Store

The UPS Store

(3 reviews)

I sent a parcel from the UPS store in Peninsula Village in White Rock to West Vancouver on Friday…read moreApril 28th. I accidentally put in the wrong postal code on the "Ship To" part of the form. I phoned Customer Service on April 26th and they were supposed to have corrected it and said delivery would be the next day. It contained important tax forms for my tax return. Today is May1st and the package has still not arrived at the destination. I call Customer Service every day and I am assured it will be there the following day. It never arrives. Their excuse originally was that it had an invalid code. It was then changed and the tracking showed severe weather conditions. They have now deleted this and changed it back to invalid postal code. The severe weather conditions is an outright lie as in Vancouver and it's suburbs we have had warm sunny weather for over a week. Tp say their service is disgusting is an understatment. I will never use UPS again. What a waste of $26 and hours of time on the phone.

Mediocre. Just had…read morean employee tell me my parcel "hasn't arrived yet" after conveniently getting my other two, far less expensive parcels. The missing parcel was a brand new iPad Pro. I pointed it out on the UPS app that it said "arrived at pickup location" , and after he went to check again, arrived no more than 10 seconds later with a smirk and look of embarrassment on his face. I'll just assume he genuinely missed it. Anyways, the place is usually quiet so 3 stars...

Shop N Drop - A blank white canvas for your companies special message

Shop N Drop

(4 reviews)

The first thing to know is that Shop N Drop is an actual service. Eric is a real person and it is a…read morelegitimate business. Obviously this is EXTREMELY important to know as there are con artists out there. And to trust someone to pick up your item and drop it at your house means you need to know that the person isn't going to drive off with it. Eric will ask you to text the receipt for your item so he can show it to the business (ie: Canadian Tire). If he is dropping off the item at your house and you won't be there, he will ask you to e-mail him to give your permission. He will give you a window of time when he is going to drop off the item and will call to let you know if there are changes in times. He will give you a quote but it depends on how heavy the item is. If it is a barbeque that is maybe 50 or so pounds, the quote is about 49.00 but it will cost more for heavier items, which is fair. He moved a metal garden shed for us that weighed over 300 pounds that we couldn't move in our small vehicle. We were charged $118.00. The delivery was prompt, Eric took great care moving the item to the back, and closed the heavy gate that I couldn't move, to keep the item secure. He was polite and gave me a detailed receipt. Eric can have a terse, business-like manner on the phone but do not take this to be rudeness. Wouldn't you rather have an honest, upfront person to deliver your item, rather than someone who might sound 'nice' but who breaks your item, is careless, or who doesn't even show up? For people who can't move things on their own because they don't have a truck or if it's too heavy, Eric is a trusted person to do the job for you. That's one thing you don't have to worry about in a chaotic world. Peace.

Eric is excellent with communication and calling back in a timely manner. He is professional and…read moreoffers great customer service. If you need something delivered from Costco don't hesitate to use his service. He offers very reasonable rates and takes care with the product delivery. I would recommend him and wouldn't hesitate to use him again. Thank you!!

The UPS Store - couriers - Updated May 2026

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