1. Vanilla Loft

    1. Vanilla Loft

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    North Vancouver, BC

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    Vanilla Loft

    4.0 (9 reviews)
    Closed Closed

    By appointment only

    Updated 2 weeks ago

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    Response time

    1 day

    Response rate

    100%

    Services - Vanilla Loft

    Applying hair extensions

    Chemical treatment

    Color only

    Vanilla Loft Photos

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    Supernova Salon - Winning photo from British Columbia Hairdresser of the Year collection 2015

    Supernova Salon

    4.0(24 reviews)
    0.1 kmLower Lonsdale
    $$$

    I rarely write negative reviews, but my experience with Salon Supernova was deeply disappointing…read moreand incredibly stressful. I had booked a hair color appointment weeks in advance for an important family event, my Goddaughter's wedding this weekend in Kelowna. I traveled from Chicago to Vancouver specifically in part for this appointment and paid a 50 percent deposit for a service costing over $500. Yesterday, I received a confirmation reminder emphasizing that cancellations within 24 hours or no shows would result in a non refundable deposit. However, today, only four hours before my appointment, the salon called to cancel on me. I was informed they could not accommodate me with another stylist either. I calmly explained my situation and that I only had today available before leaving for the wedding. The response was essentially that nothing could be done. When I asked to speak with the manager, the staff member rudely refused, said she would "inform the manager," then abruptly ended the call. I understand emergencies and scheduling issues can happen. What was most upsetting was the complete lack of accountability, empathy, professionalism, or effort to help resolve the situation, especially from a salon operating at this price point. A business that strictly enforces cancellation policies on clients should hold itself to the same standard of responsibility and customer care.

    I was in Vancouver for a convention. I'd stayed on the North Shore and was wandering around your…read morehood looking for coffee and saw your place next door. My hair was long because, I don't know, was maybe experiencing a bit of hippie-fight-the-power-freak-flag-fu. But I liked the IDEA of long hair better than ACTUAL long hair. Still, I didn't want to look like a conservative MP. Koji the young Padawan and a more experienced Ewan McGregor era Obi Wan master (sorry, didn't get your name) worked on my locks for a bit and I'm telling you, the compliments have come nonstop, lo these seven days on. I absolutely love the cut and so do lots of people of all genders, including random strangers. Checking travel miles to Vancouver for the inevitable upcoming trim. :)

    Photos
    Supernova Salon - Winning photo from Contessa Canadian Colourist of the Year collection 2015

    Winning photo from Contessa Canadian Colourist of the Year collection 2015

    Supernova Salon - Winning photo from British Columbia Hairdresser of the Year 2015

    Winning photo from British Columbia Hairdresser of the Year 2015

    Supernova Salon - Winning photo from British Columbia Hairdresser of the Year collection 2015

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    Winning photo from British Columbia Hairdresser of the Year collection 2015

    Vanilla Loft - hair - Updated July 2026

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