I don't usually leave reviews, but after multiple unresolved issues, I feel it's important to share…read moremy experience. I recently moved to Texas after being with the same doctor in Florida for seven years. I had all of my medical records transferred, including my history with anxiety, panic disorder, depression, and severe sleep issues. Over the past year, I have gone through significant life events, including the loss of both parents and a divorce, making consistent and reliable care especially important. From the beginning, communication with this office has been difficult. I have called numerous times seeking assistance and often felt dismissed. When I asked if the doctor could return my call, I was told she "doesn't usually call patients back," which was discouraging given my situation. There have also been ongoing issues with my medications. Initially, I was only prescribed my antidepressant despite providing my full medical history. At one point, I lost my antidepressant and contacted the office to request a refill in order to avoid withdrawal symptoms. I was told by staff that Lexapro is a controlled substance and could not be refilled, which is untrue. Overall, the level of support and clarity provided has been inconsistent. I understand that policies and regulations exist, and I am willing to follow appropriate steps. However, the lack of communication and professionalism has made it difficult to receive proper care. I will be seeking care elsewhere. I hope this feedback encourages improvements in communication, staff training, and patient support--especially for those managing serious mental health conditions.

The friendliest clinic in Texas! Dr Brown is a wonderful professional kind hearted lady. Takes the…read moretime to know your situation. She will have a smile that will brighten your day lol Her staff are a pleasure to meet also. Your not just getting professional Healthcare. Warm welcome like family Thank You need more stars

Rude and inconsiderate office staff and nurses. Dr. Shen is an amazing doctor who needs desperately…read moreto restructure his office staff and nurses.

This office is at North Park Family Medicine Clinic. My insurance changed in January. My…read moreinsurance agent recommended Christus Health Plan. Started care with Lauryn Torres, FNP. I ran out of my BP medicine Losartan and she would not order it. She said, "I will not reorder because I did not prescribe you this." I cannot believe she would not refill my BP medicine that I have been taking for years. So, back looking for a new primary care physician and this time...an MD. They can reorder my medicine. If you are 70 years old...make sure the person you see can order your medicine.

Well not off to a great start. Made an appoint for 8 am and they told me to be here 30 mins…read moreearly. Got here at 7:30 only to find they don't open until 8. What is it with the medical field that feels their time is more valuable than other people?

I arrived at 7:15am for outpatient surgery. I waited 5 hours before my surgery. This is not the…read morefirst time I had a long wait at the Diagnosis Clinic of Longview.

If I could choose zero stars I would. I was seen by Dr. Ivey on Monday for a cold that has caused…read moresharp stabbing pains in my upper abdomen. Apparently they added a new express care clinic to this office so I had to wait in line 5 minutes just to get checked in. I waited an additional 30 minutes to be called back and then the dr only saw me for 5 minutes. She ordered a chest X-ray and said I had pneumonia. I had no symptoms of pneumonia except the chest pain. I'm no doctor but I can tell you that it was not pneumonia. She prescribed a Z-pack before even knowing what i had ( which by the way cnn had just released an article saying how deadly they can be and how they cause irregular heart rhythms). I got the X-ray done at 11:30am and was told by the dr that she would call me in the afternoon. I never heard back from her. When I got home from work that night I had to go to the er because the pain was so bad. They did the X-ray and told me that there was no way it could be pneumonia. I will never be going back to this doctors office. It was a waste of time and money only to be told it was something that I clearly didn't have. The doctors are overworked and rush their patients so they can get to the next patient.