I attended Vanity Rooms last week for the first and last time. I was very disappointed and unsatisfied with the service, or lack thereof. I rang the salon earlier in the day enquiring about a Facial. I was reliably informed by the owner that the treatment would last 1 hour as previous facials elsewhere lasted over an hour for less money.
On entering the salon, staff were very young and I could quickly tell this wasn't going to be a relaxing experience. The service was rushed and the beautician seemed very young and indifferent. It was clear the effort and attention to detail that goes with a small staff salon just wasn't here.
I was squeezed into one of their last appointments of the day at 7.45 pm and they didn't even bother to steam my face. When I politely enquired about extractions (which are generally included at that price point) I was fobbed off and given some long-winded excuse that I didn't need any despite my skin being extremely congested and the reason for me being there in the first place. Literally, for what the beautician did at a price point of 65.00 euro I could have done myself at home.
While being dumped in the room on my own for 15 minutes, time which should have included a long neck massage, I was beginning to twig to the poor service. I checked my time to see how long a service I had received. Seconds later, same beautician flew in and wiped mask off my mask indicating end of one hour facial despite it only being 8.25 pm. I had begun facial at 7.45-only 40 minutes of treatment.
She then proceeded to hard tell me a product at the till which I obviously declined. At this stage I was deeply dissatisfied with the service and politely confronted her on the rushed 40 minute facial which I was informed would last one hour.
To be honest, their reaction to a customer feedback reaffirmed my opinion of this business. The owner/ manager literally jumped to the employees defence despite not being asked and was extremely rude and defensive. At one stage I politely reminded her to 'watch your tone', almost as though I was speaking to a school child. She then finally, got the point, and we worked out a slight reduction.
Instead of walking out of this salon relaxed after a highly stressful week, I walked out literally shaking from the experience. I have never encountered anything like it in my entire life. read more
