Can't speak highly enough. We knew that our 24 year old system was on borrowed time, although still functional. Or neighbor had the same furnace which died at -20 temps last winter. We didn't want to spend the money, but we also didn't want to get stuck with a required repair when we least expected/wanted it and had to make an immediate decision with whoever could do the work on short notice.
We had another highly rated large company out (which also performs work locally for a national retailer), and we were impressed. But we didn't want to jump on one estimate. Looking back, they gave us nothing more than a verbal dollar estimate and verbal description of the recommendation.
A friend had recommended Vann a couple years ago, and I kept that aside so I didn't forget. From start to finish, was incredibly happy with Pete and Katie. Very up-front and clear communication, detailed estimate by email, etc. We were presented with two options for both the furnace and AC, all combinations which would work together based on our choice. I simply felt more comfortable with them in every way. Zero pressure. Very open and honest from start to finish. Weather hasn't even allowed us to run the AC/furnace since install last week to comment on the actual products, but I will sing my praises to anyone I know that I hear needs furnace and/or AC work.
I do like to support the local / little guy, but in this case I supported who I felt most comfortable with. Which happened to also be the local / little guy. read more