BEWARE of Vantiv / Worldpay Sneaky fine print with auto renew contracts. We were never notified either about this said auto renewal date. We stopped using their merchant processing (we found a better deal with "Alternative Payments") but they were still charging us $120 per month for nothing. We called to cancel today and they said we're in an agreement and it will be a $495 termination fee or we can keep paying $120 per month until the end of our agreement. Watch out for merchant sharks like this. There are better companies out there that allow you to keep more of your hard earned money. read more

Once you sign up... they will NEVER stop deducting money from your account. All representatives are from overseas and cannot speak english. Trying to cancel for 2 years. Tomorrow i have to close my business bank account to stop this theft. read more

Stay away from this company. Fees are extremely expensive and customer service the worst. Thwy charged me $495 for cancellation fee after being six years with them. A nightmare. read more

Vantiv - now WorldPay is a very difficult company to deal with. First of, good luck getting your batch reconciliations processed. There's always a new problem, glitch, update or SOMETHING they causes YOU to not receive your money. Several times a month since the merger the batches don't get reconciled and when you call they are like "yeah we know" and act like they are sooooo bothered by your call. LOL, like you peeps are the reason I'm calling don't give me sass because you fucked it up, handle the issue. Either way, you've been warned. All the reviews are negative and they spend big bucks to get you to not read these. If you are reading these and you still use Vantiv your a fool read more

First was Mercury, then Vantiv. Now WorldPay. Throughout the years they change their payment terms at will. Collectively there are over 1,082 bad reviews. Let that be a warning for you. There are so many other merchant services companies that will appreciate, respect, and work for your business ... this company truly takes the word "exploitation" to another level. This has to be the worst company to do business with. They still have access to your bank account so watch them closely. If you are considering them for a low processing rate ... don't. Even with Interchange-plus pricing, my effective rate ended up being 3.9% on my last statement. What they do is surcharge above the Interchange markup - meaning they add a second level of charges above and completely hide in on your statement. (https://reformingretail.com/index.php/2017/04/24/can-vantiv-be-trusted-with-your-payments/) There are all kinds of hidden fees with them so the rate they tell you is not you all in the price. Also as others have noted, you will get signed up for all kinds of protection and shield plans without consent (OmniShieldAssure $24.95, Womply Bizshield $19.99). Imagine if your bank that you're using automatically opted you into "protection" services that charge monthly without you signing up for it and took the money out of your checking account monthly! This is what is happening along with "junk fees" such as Regulatory Compliance Fee of $79.50, Monthly Maintenance Fee $25.95, PCI Compliance Fee $169, Chargeback Service Level fee $25 where it doesn't matter if you get any chargebacks or not, they just precharge you for it, Annual Fee $89, monthly "Discount Adjustment Fees". Definitely read others stories and experiences about how this company does business, and you're going to see that this is a company that you should not do business with. You will read stories from business owners about the poor treatment they had received and not only had many experienced bad customer service, but most had also lost thousands of dollars in excessive fees. Here's a good summary of where you can read about everyone's experiences: They have the lowest customer review rating on the BBB with 1/5 stars, and over 208 complaints in the last 3 years (https://www.bbb.org/us/oh/symmes-twp/profile/credit-card-equipment/worldpay-inc-0292-36000510) Under Vantiv they have the lowest possible review rating on Yelp with 1/5 stars, with 77 really really negative reviews (see also the reviews that are not currently recommended to read about more experiences). https://www.yelp.com/biz/vantiv-cincinnati Under Worldpay they have the lowest possible review rating on Yelp with 1/5 stars, with 178 really really negative reviews. https://www.yelp.com/biz/worldpay-atlanta-3 Worldpay is NOT recommend on Card Payment Options (https://www.cardpaymentoptions.com/credit-card-processors/worldpay/) and has over 370 bad reviews! Worldpay on Merchant Maverick has over 100 bad reviews (https://www.merchantmaverick.com/reviews/worldpay-review/) Vantiv has over 98 bad reviews on Card Payment Options (https://www.cardpaymentoptions.com/credit-card-processors/vantiv/) and over 51 bad reviews on Merchant Maverick (https://www.merchantmaverick.com/reviews/vantiv-review/). See the trend here? With over 1,082 bad reviews -- they just don't do business the right way. Can you really trust your credit card processing with them? Being the largest merchant services provider in the country now, I really wish they could make things right by operating with transparency, integrity and customer service, but that has not been my experience. read more

To everyone who has been screwed over by Vantiv and wants out of their contract, here's how: 1) WRITE A BAD REVIEW. It looks like most people already have, but just in case you haven't, this is exactly how you get started. Reiterate the points made by the other bad reviews. 2) WAIT FOR VANTIV TO RESPOND. Michele or somebody with Vantiv will tell you "I'm sorry about your experience....blah, blah, blah, please contact us and we'll try and work it out." 3) CONTACT VANTIV IMMEDIATELY. Using whatever email or phone number they give you, contact them. 4) EXPLAIN THAT YOU HATE THEIR SERVICE AND WANT OUT. They'll try and tell you that you are contractually obligated because you signed the dotted line, blah blah blah. They should then offer to let you out of your contract if you take your review down. 5) WAIT UNTIL YOU GET IN WRITING THAT YOU ARE RELIEVED OF ALL OF YOUR CONTRACTUAL DUTIES BEFORE TAKING DOWN YOUR REVIEW. They'll usually let you out right away without any problem, but you'll want to wait until they do just to be sure. I went through the same problems as all of these 1-star reviews and was able to get out of my contract with two years left on it by going through steps 1-5. I hope this is helpful. read more

Vantiv / Worldpay - whatever name they use now to get out of their terrible reputation. Most useless customer service I've ever dealt with. They withdrew funds from my account and would not even speak with me because they could not identify me with the credentials I gave them. Avoid like the plague. read more

Do NOT trust the positive reviews written by shills. This is a shady company with hidden contract term. The reseller will tell you they have no term commitment/ contract. But, you DO have a contract with Vantiv/ Worldpay and they will ask you to sign that with no mention of contract term or early termination fee whatsoever. There are other companies that provide better service. Paymentdepot and first data for example. Look up payment processing reviews and do some research first. You will save a lot of $$ in the long run. It is NOT a nominal amount. read more

3/1/2018: I wanted to update my review by sharing about the class action lawsuit against them that has already been settled a few months ago. This should reinforce that they are not a good company. CLASS ACTION LAWSUIT AGAINST MERCURY/VANTIV. Not sure what the overall settlement amount was. I received a very small check for $60, miniscule compared to the amount they extorted from our business through merchant service fees. Read more about the lawsuit on this link here. https://www.mpsprocessingsettlement.com/ Article from The Durango Herald dated August 10, 2017 - VANTIV COULD SETTLE CLASS-ACTION LAWSUIT FOR $52M. "Vantiv Integrated Payments could pay $52 million to settle a class-action lawsuit that claims the company charged customers unauthorized and marked-up fees. Businesses in Ohio, California and Tennessee claim that Mercury Payment Systems, a company founded in Durango, and a company it contracted with, Global Payments Direct, overcharged customers for the fees that major credit card companies require and imposed unauthorized fees. The lawsuit, filed in 2016, claims that Mercury committed fraud, breach of contract, unjust enrichment and violated the state Racketeer Influenced and Corrupt Organizations Act. Vantiv bought Mercury in 2014, making it part of the case." https://durangoherald.com/articles/177758 read more

I have yet to have a wait time under 45 min. The customer service is horrible.

No clue who this company is, charged my bank account on a debit card that was canceled months ago because of fraud.

Absolutely awful customer service. It has taken 3 weeks to simply attempt to update my bank account information due to switching banks. I have now spent over 4 hours over the last 3 weeks being transferred from representative to representative with absolutely no progress. I have never received the DocuSign documents they said they sent. Finally, after having had to confirm my information over 20 times with each representative transferred to, they find out my email address was incorrect. I absolutely do not recommend this Worldpay for anything. read more

I don't know who you are or how you got my debit card information. I will be disputing your transaction immediately with my bank. Damn scammers. read more

If there was anything less than 1 I would have given them. This company is a grave yard for small businesses. The are a big fraud. The make you submit your your banking details which they take out as they wish irrespective of your business situation. We closed due to the Covid since March last year and I called them to suspend my accounts, for some reason the guy I spoke to never did so, they kept taking out money from our account up until January of this year. Just spoke to a lady today and she claims that there was no call to them so they took the money legally. This is another Big company's way of feeding off little companies. Government should stop these wicked selfish way of running businesses. Why should there be contracts, Why should people have to keep their credit card details or bank details with any business. Why can't they just send your bills and you pay. read more

I am so annoyed with this company. I have a personal checking account that I don't use for anything other than my direct deposit and a few other auto payments. That being said, I probably don't check it as often as I should. NO ONE ELSE HAS ACCESS to this account.... EXCEPT World Pay. I worked at a salon as an independent contractor until summer of 2005. At that point I cancelled my contract with the payment processing company I was using and opened my own salon. I changed my DBA, became an S Corp and started with another company. I never received any further communication from them. So a few weeks ago, I happen to open my bank account online to take a peek (apparently much over due). I have been having monthly withdrawals for 14 years. YEAH 14 YEARS! (I'm almost embarrassed writing this review) Until I looked further into it. I have NEVER received a statement from this company. I asked them why? They said it's because everything is online. I then asked them what email they were sending everything to. OH, nothing on file?! HMMMM. SO for the last 14 years, every month this company has been taking money from me, without my knowledge, not sending me statements and also telling me I'm not PCI compliant?! After I spoke to a woman (she was pleasant- Michelle) she transferred me to the "management". He then proceeded to tell me there was nothing he could do except give me back my last 4 months of charges that totaled $578.80 I again asked if it was legal for no communication or statements to be sent to me? He then gave me the address of the "Legal Department". No phone number, no email. Apparently it's the only way they can communicate with them as well?! Come on. Does anyone know what year this company changed hands? My banker informed me of the 14 years of monthly withdrawals while World Pay guy told me I opened the account in 2016. Yeah 9 years after I left that salon? NOPE! I will be pursuing legal action with this company and I highly suggest anyone thinking about working with this company rethinks that idea. read more

To anyone who is dealing with Worldpay or any sales companies that works with it, be very careful ! If you think that you were just mislead by its sales rep and did not read the contract carefully and did not see the fees hidden in the contract, you may be wrong ! These people would alter the contract and add fees after you have signed it ! And they could even add fees at their will after both parties have signed the contract. They would add fees and start ACH transfer to take money from your account without ever sending you an invoice or notify you in any way. This has happened to me. I have submitted evidence to the Attorney general of Ohio. Here is the whole story. Around December of 2018, Michael Lee, a sales rep for Wholesale Conversion Payments, came to our office and claim that he could offer us "low cost" credit card processing. He offered us a new terminal and said it is free. Lee had me sign a "Wholesale Conversion Payments Qualifier" and a "Merchant Processing Agreement" (which is between our company and Worldpay ISO Inc.). Lee told me that the "Qualifier" is like an application and he will let me know if we could get approved for the 2.2% rate. A few days later, I received a terminal and Mr. Lee came wanting to install it. I asked him why he wanted to install the terminal while I have not received any signed contract showing the 2.2% rate is approved and any documents listing all the terms and conditions ? He said that everything will be ok and he went ahead installed terminal any way. Later, when Anthony Matthews from Wholesale conversion called and ask why we were not using their service, I told him that I have not received any signed document yet. So he emailed me signed "Wholesale Conversion Payments Qualifier" and "Merchant Processing Agreement". Once I received signed copies, I noticed that there are handwritten number showing "Equipment payment terms" of 48 months at $84/month. In that same day, I also received a package from First Data with an invoice for leasing the terminal and showed that they have done ACH transfer and took initial payment from our bank account. I don't remember I had ever seen the $85/month charge on the "Qualifier" when I signed it. I suspected that Mr. Lee or someone else added these handwritten numbers after I signed it. Anyway, I called Mr. Lee and he would not return my call. So I called First Data and told them the whole situation. The people I talked to insisted that I signed equipment leasing contract with First Data and I am responsible for the whole amount even if I terminate the contract. That whole amount is $4080 ! So I asked First Data to send me a copy of the contract that shows that I owe them $4080 and shows that there is no early termination available. I never got a copy from them until this day. Someone obviously signed my name on the equipment leasing contract without my knowledge, which is a crime ! While dealing with First Data, we found another ACH debit from our account. We found that WorldPay ISO Inc. took money from our account. I called WorldPay and asked them why we got charged without my knowledge. I was told that there is a monthly fee for Merchant processing. I told them that there is no monthly fee. But the person answered phone said there is a monthly fee and I signed the contract. So I asked for a copy. After several calls, one representative emailed a copy to me. I found that in the Section 9 of this contract, it did list $14.95 monthly fee, minimum monthly bill $25 and annual fee $99. I compared this version with the signed contract emailed to me earlier by Wholesale Conversion. It is clear that, after Wholesale Conversion sent me a copy of the contract with both parties' signature, someone changed the contract again and added hand written numbers for monthly fee and annual fees. While I do not have any evidence that someone altered the contract by adding the $85/month equipment fee after I signed it, this time I have solid evidence that someone altered the contract and added the monthly fee and annual fee after the contract was signed by both parties. I demanded that WorldPay give me an answer on what happened. I never got any answer and I didn't even get our money back. I asked our bank to reverse the ACH charge. But Wholdpay's bank denied it. read more

Vantiv - Financial Advising Near Me - Cincinnati, Ohio

Scammers. So, close to six months ago I cancelled my online booking company, Booker, who is affiliated with Vantiv. Unbeknownst to me, till I noticed a $270 withdrawal from my account today, this "business" has been repeatedly taking monthly withdrawals from my account EVEN THOUGH I HAVEN'T PROCESSED ONE CREDIT CARD SINCE APRIL. I was livid. I called customer service to cancel, in which I received the complete run around from the representative I spoke with. When I told her I wanted to cancel, she said she wouldn't be able to transfer me to anyone who could help me and that she'd have someone call me back in "two to four business days to discuss canceling my account". I haven't received ONE STATEMENT from this business, in email or paper form. These people got a stop payment from my bank and I will be calling the BBB to report the fraud which is known as Vantiv. PLEASE DO NOT USE THIS COMPANY!!!! read more

BAD, JUST PLAIN BAD. They will take your money without asking you, sign your account up for third-party vendors they partner with and you have to call to opt out or you are automatically signed up. There fees and charges are money grabs. Examples - EMV non-enabled fee - i process ALL of my charges thru their virtual terminal but am charged this fee; chargeback service fee - i never have signed up for this service and have had 2 chargebacks in 8 years but have been signed up and need to repeatedly call (been calling for 4 months now) to get a credit, Signature location fee - this is an ANNUAL $15 charge passed down from the network BUT you will be charged this fee -in my case 2.50 a month which is double the real annual cost i have spoken to and corresponded with this company requesting a refund for the chargeback service fee and 4 months later still have not received a call - Cassidy Barry, Merchant Liaison, emailed me on June 26,2019 saying i would hear back in a few days in regards to the credits as of July 15,2019 i still have not heard back. This is after calling for the past 3 months. AWFUL, BAD, NEGATIVE, UNPLEASANT WASTE OF YOUR TIME AND YOUR MONEY dealing with Mercury/Vantiv/Worldpay read more

BEWARED USING THIS COMPANY SERVICES. I was not informed of the merge, or that they had changed the name. There has not been any improvements. Mercury now Vantiv now World Pay currently has a police report filed due to Fraud on my account 3 times, they did not return my monies the 2nd and 3rd time, so I had no choice but to report this company. The last one a few hours ago hit my bank. An investigation has started. I have requested for my to be closed 3 times. Reese, who is the account specialist but really could not tell me exactly what is actual title was never closed my account. Tamara M. from Risk Management for Fraud never called back after the first time , I was told that my Merchant Account number was compromised with fraud. The company gave me NEW ACCOUNT NUMBER and the next week Fraud was on my account again. I did not want to expose them on Social Media but they have been dishonest, with this inside job of fraud. The name of the company never showed up on a bank statement. days went by no one called. I was on hold for an hour waiting for fraud company. They are dishonest about charge backs, and other charges. WATCH YOUR STATEMENTS ALL OF THEM, THEY WILL TELL YOU ITS A CHARGE BACK when it is not even your charges. There is some scam going on. I want my monies back into my account immediately. PLEASE EVERY CUSTOMER AND ANY ONE THINKING ABOUT USING THIS COMPANY IF YOU DECIDE, check your bank statements, bank online daily. They disguised their names also. I really hate writing reviews like this, but my account is still open when I REQUESTED TWO WEEKS AGO ,. LAST WEEK AND THIS WEEK TO CLOSE MY ACCOUNT AND STOP! THE FRAUD!!!!!!!!!! Please can anyone help me! read more

Stay away. Extremely high fees (average over 6% when including all costs). We made an error and charged a card when we were first got the machine, and then immediately credited it. We asked them to waive the fee and they refused. It was substantial. They are making it extremely difficult to close the account. read more

I decided to use this company and then in mid paper work I thought I would look at reviews. I was shocked so I said forget it cancel everything. So today I get this charge of $14.99 from them and also a charge back in May for $14.99. These guys are crooks. Just FYI I was supposed to get an account of no monthly fees...hmmm guess I got monthly fees. Update: only gave me back one month credit so far. I talked with my bank and might take legal action, I furnished all emails to my bank stating I canceled during the fist stages of processing. read more

At best this company is predatory and unethical. At best. At the worst I believe that some of their practices are illegal. When I signed up with Vantiv I also found many unexplained charges coming from my account, but let it go since overall I had fewer fees and was paying less. After 5 years with them, they added more fees, were charging giant fees for "less safe charges" (a U.S. Government credit card lol) and more. I decided it was time to get out. Here's were the fun part comes in. While I signed up for three years with a $295 early cancellation fee, I now find out that I had been auto renewed after the 3 years were up, and every two year after that. And no matter when I cancel, I have to pay an early cancellation fee of $295. I called customer service and asked them to show me where exactly it says anywhere on my contract that I would be auto renewed, and also that the early cancellation fee is into perpetuity. After 45 minutes of the rep reading through my contract, still no answer, then I am disconnected. After an immediate call back with a reference number, we start over. Finally I am told that this information is on another set of Terms and Conditions that is not attached to my contract, and they'd be happy to send that documentation to me, would that be alright? Whhhaaat? No that's not alright. I wasn't told about more legalese. Never told about it, never saw it. On my contract is a final signature page where I agree to to all Terms and Conditions, but since my contract has a section called Terms and Conditions, wouldn't it make sense those are the Terms and Conditions I'm agreeing to? But I guess WorldPay also has some secret Terms and Conditions. I agreed to pay the $295 if they could show me anything on my contract that proved I owed it. So far nothing. They know there is little I can do if they take my money, they have the biggest and best lawyers. I will be closing down that business account to make sure they don't keep taking more. My bank is no help, they don't care or can't do anything. My hope would be that they would rethink working with these soulless meat bags. I understand it costs money to offer this service. But wouldn't it be nice if their charges weren't sneak attacks? Wouldn't it be nice if a company didn't lie to you, take you're money and say tough luck? FOLLOW UP: Worldpay sent me a case closed email, along with ANOTHER COMPANIES CONFIDENTIAL CONTRACT. They have stolen my money, there is nothing I signed or agreed to, and their answer is to send me ANOTHER COMPANIES CONFIDENTIAL CONTRACT. I'm sure 5th 3rd bank will be interested to hear there shared their customer's confidential information. read more

I don't know how this happened but I have two transactions that drained my bank account right before the TG holidaythat state "PMNT SENT VANTIV VISA DEBIT". After immediately contacting my banks fraud department to initiate a dispute I am still waiting 5 days later for these charges to "process" so I can get my money back in my account. I don't even have money for gas to go anywhere for TG. I don't understand WTF is going on but I have wasted hours on the phone today with multiple people in my bank's fraud department as well as people at Vantiv. This scam has totally jacked up my life and it should be stopped. read more

SCAM! Do not trust these con artists with your business. Not only do they lie about rates and hide fees (my total overall rate ended up being higher than when we used paypal, which is typically the highest). But it gets worse, after we cancelled (did not have a contract) they continued to steal money out of our account and bill us even though we were not using their service for several months and had in writing issued a discontinuation of service with Vantiv. We finally had to issue a fraud alert through our bank and issue a permanent stop-payment to prevent them from continuing to rob us. Shame on you Vantiv on so many levels, no wonder so many small businesses fail - predatory companies like Vantiv! read more

UPDATE: Vantive/5/3rd had now taken $295 from my business checking account as an early termination fee (the term box is empty and there is no language in the contract about a term or an early termination fee. A 3-year term would have been a non-starter for me. And the tone of their email is cocky. I wish there were negative stars. I HATE, HATE, HATE Vantiv. Vantiv is horrible. It is glitchy, mostly it freezes and you have to reboot everything. Vantiv blames it on LightSpeed, but the same issue doesn't occur using Cayan and LighSpeed, so it has to be a Vantiv issue. When they call you, say no thanks, I've read your 1 Star reviews. Their sales force is relentless. Tyler Storie, a sales person at Vantiv/Mercury would not leave me a lone. I finally acquiesced and talked to him and agreed to change from Cayan to Vantiv because of their great rates. From the moment we set up the Vantiv credit card processing equipment, our POS started to freeze and we weren't able to process transactions. We called their customer service number for help and stayed on hold with no help while customers who couldn't wait left (that is revenue I'll never get back). We couldn't figure out a work around with a line full of customers and no help from Vantiv's customer service because we were still on hold so we decided our best move was to reinstall our Cayan equipment, and everything worked beautifully after that. Thank goodness we hadn't cancelled Cayan or sent anything back yet (always wait a few days to make sure all is working well). I called Vantiv to tell them I wanted to cancel my account and was escalated to someone who said I have a 3 year contract (I was told there was no contract by Mr. Storie and am not finding any term language in my agreement, a 3-year contract would have been a non-starter for me when Mr Storie started calling me every week for months.) She then came up with a few hundred dollar price I could pay to get out of the contract. I find this absolutely ridiculous. If their equipment freezes up and they don't understand that in retail sales every customer is critical right now (they don't want to wait 30 minutes or longer for a technical issue to be resolved especially when they know we aren't being helped, we are waiting on hold) and they can't even get out of the gate with a new customer, it is their failure, not mine for not wanting to now spend the time with someone in customer service who is now willing to dedicate time to resolving the issue. Where was this help when I needed it? They say I didn't try hard enough to get help. Vantiv is a horrible company with horrible customer service. I just received a statement from Vantiv since I've cancelled my account and they are charging me a CHARGEBACK FEE of $7.50, a couple of other small fees and a VISA MISUSE FEE of 9 cents. I know this is nickel and dime stuff, but I have NEVER in my 4 years as a merchant had a chargeback, and for them to charge me a chargeback fee when I never ran anything through them because I could not get the customer service to help me with my issues when we were trying to get set up and then to charge me a misuse fee, what the HECK!! read more

on top of bad communications with the company ( very hard to get through,long waiting time) ,old terminal which was super slow to process credit card they nailed us with $495 termination fee that apparently was hidden in the contract. i cant say it was a pleasure to work with them....the only call i got that did not have static was when i wanted to leave them.... beware !!!! i do not recommended at all. dr b read more

Truly terrible. Would give 0 stars if that rating were available. Customer support is virtually non-existant. Spent 90 minutes on "ignore" waiting to talk to and agent who had a moderate to severe attitude check and when I asked for a supervisor, she, literally had no idea what to do. I'm stuck to these yahoos as a franchisee - but they are truly awful. read more

We have had constant issues w/ using Vantiv as our processing company. Unfortunately, it is the only one that can be integrated with our scheduling system, Meevo. We waited on hold for over an hour today to receive zero help when our transactions were being automatically reversed. They were stating they were processed and to remove the card and then we would look at it would be refunded. The system shuts down mid-transaction every three transactions. Their customer service is probably one of the worst we've seen. If you want to get absolutely no where with every representative, then this place is for you. read more

My wife and I own a small business and like everyone else here we got screwed big time by Vantiv in terms of undisclosed fees at the time of contract signing, increasing fees while we were still in contract and the ridiculuous early termination fees that are in the thousand of dollars. To all the victims of Vantiv, I would encourage not only write a bad review here but also file a complaint to the Consumer Financial Protection Bureau (consumerfinance.gov). Make our voices heard so CFPB can investigate Vantiv's unfair, deceptive, and abusive practices. read more

Unbelievable. We've been with Vantiv for 8 years and the last two years, they have been ridiculous with charging us crazy fees and my absolutely favorite, telling us our SIGNED AGREEMENT is worthless because they can change the agreement whenever they want. I can not believe I recommended Vantiv at one point. DO NOT use them under any circumstances - agreements don't me anything anymore, and they can charge you WHATEVER they feel like. Oh, but they'll be happy to provide you with the MAILING address of their "legal" team. B.S. What a bunch of thieves. Shame on you, Vantiv. You used to be so great. read more

Worst possible company, I am a new business owner with estimated 200k in cc sales per year. I had 2 recent chargebacks out of all the transactions that I process, which I also have singed invoices for, they threatened to close my account and placed almost 4 thousand dollars on hold over the weekend. I had no notification of these actions that they have taken against my company. I have 5 star reviews on google and yellow page with a 4 1/2 on yelp. They stated that I am a high-risk company because I had a few bad reviews on yelp. And that is the reason why they are hauling my funds! Do not trust this company! I have multiple bank, never said that I couldn't cover a chargeback. I was not notified of the chargeback or the fact that I had 4K in batch over the weekend that were settled transactions and that they are holding my funds for 6 months is Ridiculous! read more

Vantiv - Financial Advising Near Me - Cincinnati, Ohio

Vantiv took hundreds of dollars from my account, blamed it on a mistake that they weren't responsible for and then after it was discovered they were at fault, took forever trying to blame everyone else but themselves. They offered no compensation for my time and inconvenience other than a worthless I'm sorry email. Then again debited my account wrongly after I was promised no mistakes would occur again. Stay away and make sure your credit card processor doesn't use them unless you want them to have access to take money out of your account whenever they like. read more

I look at my account and i have 78.81 taken out from this Vantiv visa debit gate symmes twp . I am very upset at this and I have gotten no call or paper in the mail explaining what this is for . Tried calling the number no answer. Very upset, Cynthia read more

I have a small restaurant and have used Mercury as CC processor for 5 years until VANTIV took over. We canceled w them and thats when the trouble started. We switched our old POS ( w the help of NATIONAL SYSTEMS was set up w/ Mercury, because their POS unit was inly compatible with) to Square. We canceled w Vantiv and thought everything was fine. A week later we got a call from Vantiv and was told we made an early termination of contract & breach a contract w them. The rep said there was 18 months of the contract left and we owe Vantiv $9,000.00...wth. They never mentioned anything to us about this at the time of cancellation. How is it an early termination? Well we found out that there is an auto renewal which we had no idea about. We were never told by our original set agent w Mercury. The monthly fees went up every month when we had them too. This was the reason we chose to leave them. They hired collections to harrass us and now a law office has called us...we cant afford this fee let alone just trying to keep our heads above water everyday. Is there anyone else who are going through this or have gone through this that can offer advice? We are in dire need of help. Thank you. read more

Last week we noticed that money from our credit card sales has been held. We found out that when opened the account with Vantiv the TIN number was incorrect. It has been 10 days and still 24% of our income has been held. Hours and hours later on the phone with costumer service and still nothing. Every time we call we need to explain the whole problem and get no results. Now Vantiv is claiming they informed us about it before, WE NEVER RECEIVED ANY LETTER. We are an small business and the amount of money that has been held has put our bank account negative really badly. I dont understand how a company "this professional" could open an account for us and NOT confirm the information (TIN number) provided to make sure it was the correct. I just dont understand. IRS is telling us that we should not be penalized, Vantiv should; for not the verification when the account was opened. read more

I canceled my services. They took money out of my account the following month and Ana guaranteed that the money would be credited promptly. 5 days later it has not and I am back on hold. Now after a loong time on hold they send me a e-mail note saying that they need a rolling bank statement from me but they don't say where or how to send it. Problem has been resolved because I posted this bad review... see below. read more

Complete unprofessional and unacceptable practices. They could not back up their math, even told me our highest months we used it were months we were closed! Then when we wanted a bill /statement / invoice for our books they threatened for the 2nd time to send us to collections for a non cancelled account that is not past due! We had reached out to discuss cancelling and said not to cancel if they felt we owed money. (early term fees are marked out in our contract). They had their collections department call and it was the most unprofessional and rudest man i have ever dealt with. On Dec 6 they auto debited our current bill, was still trying to work out a reasonable fee to cancel our account on Dec 13, and on Dec 20th a 3rd party collections agency called us saying we owe 1000 MORE than the original amount they started the discussion with. Yes, they sent a current and what should have been an open account to collections. The only 'bill' so far has been a phone call where they could not explain where they got the amount clearly where I could do the math also. read more

My POS system switched gateways. I have been trying to cancel my Vantiv account with no luck. There is zero information on the site, within my account login or on my statement. The Live Chat has not been live once. Calling the 800 number has been futile. I was on hold yesterday for over 30 minutes and had to get off the phone. Today I reached a sales rep who had to transfer me and am again on hold with plenty of time to write this YELP review. Meanwhile Vantiv continues to bill me at a rate of $100/month even when there are 0 transactions on my account. #boo #feelslikefraud read more

NEVER DO Business with this company VANTIV/WorldPay Credit Card Processors! I signed an updated contract with updated pricing in April of 2018. I was promised a rate and this rate was not fulfilled. I was educated on how Vantiv was hiding fees in the Surcharge (Interchange) section of the statement. When I signed this contract, I was not made aware of these additional "non-qualified" fees from the sales agent. I was also told that the early termination fee was $495.00 and now I am being threatened with over $55,000 in liquidated damages. This entire process and experience has been a nightmare. I do not recommend using this company under any circumstance because they do not fulfill their promises and disclose all fees when signing the contract. T Herald, Surplus Sales, Inc. read more

I wish I could give 0 stars .This company is terrible. We cancelled about 2 months ago and paid $495.00 to get out of our contract now they hired someone to constantly harass us claiming we owe them $9000 .Ridiculous I will see an attorney.Stay away!! read more