Wish I could ZERO stars. Came on Labor Day. I have the rewards app and there is a sale today; my…read morecoupon said "expires today, 50% off" and the store wouldn't honor it. Prices are going up; customer service is going down. I am not shopping here anymore. Bait and switch scam. Also...haven't gotten my reward points the last three times I shopped here. There are cheaper places in town; don't shop here. It's a rip off.

OMG they have a plumbing issue! it smells like sewage I peeked into the employee bathroom and they…read morehave a bucket filled with used toilet paper. they don't let their employees flush TP!!!!!! are you kidding me OSHA BBB SOMEONE COME HELP THESE POOR WORKERS!!!!!! good vape shop selection just awful decisions by management. MANAGMENT IS BADDDDDDD

Paid $9 for this when I could've bought a three pack at mad monkey or nice guys. Unless the guy…read moreover charged me. He should've said it was only one is that okay before anything.

I have shopped at this location here relatively frequently for over a year, and a few others here…read moreand there, but the experience I just had has unfortunately cemented that I won't be back to any of them. I've never had any negative experience, but I just bought what was supposed to be a 20ct bottle of 7OH tablets for $108, and the bottle was half empty. The manager, over the phone, would do no better than offer me half off if I decided to come back and buy another bottle of the same product. Would do nothing to actually make right the half empty bottle for over $100 that I just spent. I went ahead and bought the next bottle half off right then and there because I wasn't going to just hope they'd remember and honor that, and I just got ripped off $54, so I'm getting what I can get. Sucks because the staff has always been fantastic and kind, and the product selection isn't bad. Some of the better "bulk" 7OH options in town, I was really looking forward to trying more.

While my experience there is ALWAYS pleasant and Noah is one of the BEST employees/managers he…read morealways keeps what I get stocked its really disappointing how a company will allow you to receive rewards points but don't allow you to use your rewards points on what you want. Very disappointing and this is in no way a reflection on Noah on his team this is a reflection on the company themselves

The worst experience I have ever had at a vape shop, and I have been to A LOT of vape shops, I'm…read moretalking hundreds. I worked at a smoke shop myself for 2 years, so trust me when I say I have a lot of experience in the industry. I went in to purchase some coils for my box mod, I asked the employee 3 seperate times if they were the correct coils, i said the exact model and brand each time, all 3 times they said it was the correct item. I purchased the item and walked out only to find it was not at all what I had asked for. I went back in to exchange the coils and was told that they would only exchange 2 of the 3 coils in the package, as "they usually wont exchange items at all". I tried to be calm and ask kindly to either get what i paid for or get a refund, I was met with a screaming employee who called me blind, stupid, a bitch, and a pussy... I then told him I will either he getting my product or the cops will be there shortly. The employee responded by saying and I quote "get the fuck out of my shop right now or ill beat the shit out of you and give you something to call the cops for" he then ran from behind the counter and got up close in my face, and yelled spraying spit all over my face while bumping into me. Might I add that there were other customers inside who seemed very uncomfortable and scared with the situation! The employee repeatedly yelled at me to "get the fuck out and call the cops or get fucked up and have a real reason to call them" I had a large portion of the interaction recorded as he was getting increasingly violent. Obviously I called the cops, the employee fled the scene in his truck. The cops were very helpful, they were able to get my refund and said that they get complaints about Vape City constantly. Absolutely unacceptable! I was truly shocked by how horrible and rude the entire staff was. It was truly shocking, do not ever shop here! I did not know such terrible service could exist. I will Absolutely never return. Plus the prices were absolutely ridiculous, almost 2× as high as standard.

asked the two women where the Juice head Disosables were at, gave me salt nic JUICE instead. went…read moreoutside to open because I was not told to open inside. when I wanted to switch them fir a disposabke vape they didnt let me and said best they could do is 15% on a $35 doller vape after i had just spent $55 on what i didnt ask for

Staff are awesome, the reward points stack up quickly so I get free stuff all the time, a huge…read moreselection with a lot of variety in flavors and brands to choose from.

very great selection of products. was just passing through town and found exactly what I needed.read more

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