Great shop with a nice selection of smoke related items. Every time I have shopped there the experience has been stellar. Nice relaxed atmosphere and the sales staff are very knowledgeable and super personable. Can't recommend this shop enough! read more

Good place for Vape and accessories. Staff is great and very helpful and Hohn the owner is real nice as well. Very accommodating and nice selection. read more

Awesome customer service, plenty of choices. Dude behind counter took alot of time explaining all options

I will start off my review wit the good points....as this isnt a bad shop. Let me justify my 2 star rating. I rarely get to come home to Alabaster...and finding out that they had a vape shop thrilled me. Being that I work in North Dakota, I dont get the chance to hit up a Vape shop unless its somewhere far away. I am an experienced Vaper. And walking in, I wasn't really greeted with any kind of warmth that Ive come to expect from a Vape Lounge/Shop. The bearded guy with a gimped hand was very dry and seemed preoccupied. I tested many flavors, and picked out SEVERAL that I liked....as I had about 300 bucks to spend. The bearded guy with no social skills would not give me my requested nic level of 1.2% because I was a dripper. HE told me that I would die if I dripped that high of nic. I guess my experience level was something that he just couldnt deal with. He told me that he was going to look for my requested nic levels....then told me that they were out ....of EVERYTHING I wanted. I knew it was BS, so I left. Later that day, I returned just to prove myself right...and I was. I didnt spend any money here due to being berated and talked down to by the employee. Its a shame, though, as the atmosphere was nice and this is the only place I know of that has the Flamethrower and Icy mint flavors I like to mix. Spend your money here...just as long as you dont have to deal with that idiot. read more

I've been a customer of Vape Escape for a few years, and have shopped at a few of their locations. All in all, the service is great. The variety of ejuices is extensive. Hardware costs are a bit high, but tolerable. I do recommend Vape Escape. read more

I have shopped here a lot but I'm usually dealing with a very nice guy with blonde hair usually has hat on and he works with bigger guy who seems to rather smoke on his on vape then to help out a customer ! Today he and dark hair guy were there and if I'd dealt with these 2first I'm sorry I would not shop there again. When asking for prebuilt coils seems as if I was bothering him and Like I need to just buy the wire not the wire I prefer but what he wanted to sell to me! And if you don't want to get up and help customers then maybe find another line of work ! I own a business down the road and several people ask me about my vape I usually send them to vape escape now I'm not as confident to send customers. Unless I specifically explain which guys to see . Also now with vape stores and gas station down the street selling vapes almost on every corner you would want more business or to keep current customers happy not run them off to another shop that might be cheaper or have s nice guy that makes you feel like he's really happy to help you like the vape store I went to after i left and was treated so nice and even made me feel as if I got a great deal ! read more

I am in the Alabaster store at least twice a week! I have never been treated poorly and when I walk in they call me by name. I have been very satisfied with the service and usually they know right off the bat what oils I want as I stick with the same ones. If you have had a bad experience give them another try! As for being charged different prices for same juice I have to admit I never check receipt. Boys, I'll be watching you ! Lol Kay Bunce read more

I have been shopping at Vape Escape for years now. I've bought over nine vapors and spent thousands of dollars there. The last paper I bought for my husband, which is the same exact one is mine did not work. I brought it back in that day and the guy I dismissed it and said it just got clogged. I called for four days explaining it did not work... I need up wasting four coils and an entire bottle of Betty and they did not want to even reimburse me or return and refund the vapor itself. It was an awful process it shouldn't have been drawn out like that. The guy told me after they do the testing he would see about a refund or exchange. They should've just exchanged it the first day I brought it back in and said it didn't work and saved me $40 and a lot of time and money. They did it in the end give the refund for the vapor back, however it took six days to go back into my account. But they were not at all concerned nor cared that $40 of my money was wasted and it could've been resolved had they just returned it or exchanged it the first day that I brought it in. The entire staff is rude, very dismissive quickly and not helpful. They do not value customer satisfaction or customer service whatsoever. read more