Cancel

    Open app

    Search

    T-Mobile Experience Store

    3.0 (4 reviews)
    Open 10:00 am - 8:00 pm

    T-Mobile Experience Store Photos

    From this Business

    Recommended Reviews - T-Mobile Experience Store

    Your trust is our priority, so businesses can't pay to alter or remove their reviews. Learn more about reviews.
    Yelp app icon
    Browse more easily on the app
    Review Feed Illustration

    10 days ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    7 months ago

    Helpful 3
    Thanks 0
    Love this 1
    Oh no 0

    11 months ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    5 years ago

    Helpful 1
    Thanks 0
    Love this 1
    Oh no 0

    Ask the Community - T-Mobile Experience Store

    Verify this business for free

    People searched for Mobile Phones 109 times last month within 15 miles of this business.

    Verify this business

    AT&T Store

    AT&T Store

    2.6
    (8 reviews)
    0.7 mi
    $$$

    The folks at this ATT store were the best! Associate John Holmes worked with me on purchasing a new…read morephone and had to unexpectedly resolve an issue with the app for my insulin pump not being compatible with my new phone. He took the time necessary to help me with patience, kindness, and humor. An "irate" customer came in while I was there also and the staff and managers handled the situation with professionalism and class.

    AS BAD AS IT GETS ... Was in this store today being helped by a bilingual rep. I was having…read moredifficulty unlocking an account they wanted to access so the rep stepped away to assist a non-English speaking customer saying it was a 'simple upgrade and she'd be quick'. At which point my account unlocked, I waited 20 minutes to give her time to finish up but told her my account had been accessible for the past 20 minutes. With no followup, 10 minutes later I started gathering my things to leave. The rep walked over to the manager and said something who shouted across the room at me that my account was inaccessible, I told her it had been accessible for the last 30 minutes. She got ugly, sneered at me and shouted 'I don't think we'll help you today'. I walked over to her and said how about an apology for letting me sit there without checking on me or sending someone else over to assist me. She got nasty and repeated 'I don't think we'll help you today.' AVOID THIS STORE LIKE THE PLAGUE. It may be a corporate store, but corporate has more problems with the management and employees at this store than they can even begin to contemplate.

    Photos
    AT&T Store
    AT&T Store
    AT&T Store

    See all

    T-Mobile

    T-Mobile

    4.1
    (9 reviews)
    4.5 mi
    $$$
    Virtual estimates
    Shipping

    Negative should be an option…read more I rarely take the time to write reviews, but my experience with T-Mobile has been so frustrating that I feel obligated to warn others. After being a customer for four years, paying nearly $90 a month, I expected at least a baseline level of respect and service. Instead, what I got was overpriced plans, inconsistent value, and customer service that felt dismissive at best and outright disrespectful at worst. When I finally decided enough was enough and requested a transfer PIN to switch providers, the attitude I received was shocking--like I was somehow in the wrong for no longer wanting to overpay for subpar service. What stood out most was the complete lack of effort to retain me as a customer. No meaningful offers, no attempt to understand my concerns--just indifference. For a company that takes so much from its customers month after month, you'd expect at least a professional and courteous goodbye. That didn't happen. My experience with the T-Mobile location in Birmingham, Alabama only reinforced my decision. The service there was unprofessional, disorganized, and frankly unacceptable. It felt like customer care was the last priority. Since switching, I've had a completely different experience. The transition was seamless, quick, and stress-free exactly how it should be. It made me realize just how unnecessarily difficult T-Mobile had made things all along. Consumers should know they have options. Loyalty should be valued, not exploited. T-Mobile seriously needs to reevaluate how they treat long-term customers, because right now, it feels like they simply don't care. Goodbye, T-Mobile and good riddance. Oh by the way xfinity is giving customers mobile services for one year free If you have been with them a period of time , consumers should know their options and not being taken by greedy companies.

    Visited T-Mobile looking for iPhone 17. Ms. Tanganyika was…read morevery considerate & very clear what I need in order to purchase new phone as T-Mobile additional line holder. Mind you that I'm not a native English speaker. She is very nice and super acknowledged!! Thank you so much for your help Tanganyika!!

    Photos
    T-Mobile
    T-Mobile
    T-Mobile

    See all

    T-Mobile Experience Store - mobilephones - Updated June 2026

    Loading...
    Loading...
    Loading...