I've never had a bad experience. I've only had issues with 1 vape and they fixed that issue an hour…read morelater. Nicest employees ever!

This store keeps doing little things that are not right. I work hard for my money and situations…read morelike today really make me mad. I bought a product that is clearly labeled at 11.99 yet I was charged 14.99. when I said something I was told it was supposed to be marked up. That is not how business works. I would not say a word but this was not the first time....... I will not shop here again and I will advise you not to either But clearly I'm only one customer so what does it matter. I'm sure I'm not the only one I'm just someone who pays attention.

Great selection/prices and great customer service recommend for all vape needs clean environment…read moreand great staff they also do the best deals on almost all vapes

The employees seemed nice, but it was apparent that they didn't know the craft very well. I'm a new…read morevaper, so I don't know much myself; however the clerk failed to know the difference between clearomizers and cartomizers. She didn't know what threading types were, and didn't know much about the juice. The juice was priced average for a brick and mortar store, but everything else was marked up 200% what you could buy it for readily on dozens of websites. Batteries that were regularly 7 bucks online were 19 and 29 in the store. Having a tasting system was a plus, and while the employees were friendly, they were without knowledge. When it comes down to it I spent 17 bucks and got two items. Generally when I shop online I can get TRIPLE the items for the same price.

Always adored shopping here. Moved 2 yrs ago, so miss going there. Always received awesome…read moreselection and superb customer service! They have gone above and beyond for me a few times. I can't say for sure about staff currently, but always used to be great. Easy to get to which is a plus too.

Honestly, there's not a better hemp provider better in New Hanover county. I keep getting low…read morequality bud from everywhere here, but this place has consistently good quality. I won't buy from anywhere else anymore.

Ordered "Rainbow Beltz" flower for delivery. It was delivered hours late and it was midgrade at…read morebest. looked nothing like the actual strain, and it's a shame that they are marketing to be the best around. Not good product. Go to Wilmington Dispensary if you want to be able to see what you are buying and actually get quality product. I feel ripped off. When you go to a site and order apples, but get tomatoes - you can return it. Not here.

I have been to many smoke shops here and when I lived in Texas and by far this one has been the…read morebest. I like how much product they have to choose from and how knowledgeable they were to the questions I had. Emad gave me great service and he will be seeing me and my friends that I brought more often. I appreciate you answering all my questions.

it's not good for your lungs. no more vaping. no more vaping. no more vaping. no more…read morevaping. no more vaping. no more vaping. no more vaping. no more vaping. no more vaping. no more vaping. no more vaping.

Good selection and best prices in Wilmington. I tried several shops and found this Smokes R Us the…read morebest in price, selection, and customer service. Thank you

We love this store. The owner is so personable and really focuses on customer service. My husband…read moregoes here twice a week. He knows how to run a successful business. Gives back rewards for future purchases, or free product.

We have been doing business here for the past five years and have had nothing thing shy of a 5 star…read moreperformance in the service, selection and value!!!! The staff is always right there willing to help with a welcoming smile!!!!

Not really a fan of coming here . For starters their humidor is an absolute mess and they keep…read moreeverything in CLOSED boxes and stacks on top of each other . Whatever I wanted cigars . While i was forced to rummage through a Roblox city of cigar boxes it felt like a cloud of judgement was cast because the employees were staring so hard as if they were up to me. Probably won't go there again

Great service. Will get you want you want. Big variety. Friendly. Vape, hemp drinks, loose herb.read more

My favorite!! I haven't been to another smoke shop since this place opened up and i went for the…read morefirst time. he has a really wide selection in a small space, and he keeps it very well organized and clean. The prices seem to be industry standard, and are never overpriced. He's also just a very friendly and nice guy and i enjoy shopping here. Highly recommend!