It is 36C one if the hottest day in this region of Germany and the establishment did not have the AC (climatization) running. We complained and were told the air is on but, because the door were open you could not feel it. Hog wash! If you crank up the AC no matter if the doors are open you will feel the cool air. Close the doors then! Upstairs felt warmer then out doors even with the hot sun.
The newly opened Vapiano location ion Fürth is beautiful, one of the nicest I have been in after Doha, Qatar and Bonn, Germany. The food is just the usual pretty constant and tasty. But, this cafeteria style of ordering your food makes for cramped and long lines, lots of confusion and long waits. If all this may bother you try to come off peak get here 15 to 20 minutes before the peak hours to avoid the madness. Our good as usual is late, very late!
Until management pays close attention to customer experience and service I will continue to mark them down.
Have any of upper crust (management) of the company ever been at any of their establishments undercover to experience this madness? I think not! read more