Great place with a great selection. Very knowledgeable. It says I need more characters, is this…read moreenough?

A business is always interesting when the customer is the one who has to "greet" first. This was…read moreone of those few places on my first visit. But! That alone normally doesn't call for a bad review. Definitely not. Before I go on I wanna say that I'm sure there's plenty of loyal customers that frequent this place. I'm positive of that. But my review isn't the opinions or experience of others. It's mine. Soooo.... on "my" visit, I was the one that had to walk up to a random helper (from front door to counter was roughly 20 steps) and say hi as he and others just stood there and looked at me. It was pretty awkward. I was only able to ask ONE question, and was then asked for ID along with my fiancé. We don't mind being carded, but I find it puzzling to have to present ID just for browsing. I'm in my 40s, she's in her 30s, so many times being carded is a compliment. But the way it was asked was unprofessional and borderline rude. I know it was their store policy as the customer that came in after us didn't get that same treatment (she was asked only before purchase). I can't comment on their selections or prices, though I'm assuming it's pretty competitive and fair. Pretty nice looking place as well. Just the service lol. It needs work.

They do not stand behind their products. Worse place ever. Bought 4 products and not one of them…read morewould charge. Said nothing they can do.

The vapes were all a little over the average prices. The selection was pretty large and consistent…read morebut nothing super spectacular. I must say the best thing of the shopping experience was the kind ess of the employees.

First of all, I want to thank Vapeon and the snooty fellow who finally made me mad enough to go…read moreelsewhere. I visited this shop for a year, because it was convenient to were I live. I spent several hundred dollars in there, mostly for the poor quality vape mods they sell, not telling the truth about the quality and not helping at all with troubleshooting. Instead the problem was always my fault, the batteries, I was vaping too much, etc. The last straw was the 70 bucks I spent on a faulty vape mod and they would not let me return it the next day and argued with me like I was stupid. They are arrogant and condescending. I have found a much better store with staff who really want to help me! Avoid this place!!

Great selection and friendly staff! I love their selection of juices.read more

Sometimes it's the smallest things that make the biggest difference. And after running multiple car…read moredealerships for many years I have found it genuine friendliness is the best thing you have to offer your customers. I was just looking for a simple lighter but when I open the door and walked in and got a big friendly hello from Cindy and saw just how incredible the place was I decided to see what they truly had to offer. They have a wide variety and selection and informed me that they are updating everything online shortly because they have a whole new set of wires and now everybody has to be 21 or over which for me is a good thing, because he saw the young people from annoying me hahaha. But I would wholeheartedly tell my friends about this place and recommend it to anyone who is looking for an incredible variety and an even friendlier atmosphere!!

Closed 3 hrs early ? Posted online and on the doors they're open till 10. Not sure why this would…read morebe, but very disappointing

I am so disappointed in how I was treated today by a man who said his name is Ben. He said his…read moremanager is Brad. I came in to get coils and I honestly could not remember what kind I need so I brought my vape in with me. Ben asked what size and I told him I was not sure he looked up my number and got coils. I walked out to the car and remembered that the last time I was here the lady got the wrong one, no big deal we laughed and traded them out for the correct one. So I walked back in and told Ben that I remembered what happened last time and that these were the wrong ones. I took my coil out of my vape and showed him. He got the right ones, which was not his fault at all, and before I walked away I was scolded by Ben. He told me that next time to make sure I know what coils I need so I don't mess things up. Then he grabs papers to show me I have caused a mess. I hate that I couldn't remember what I needed but that's why you have customer service. I love the store and I've liked everyone before, but this man was incredibly rude.

I went there this evening to buy a new mod. instead I was met by an ill tempered small man. He was…read morerude and made me feel uncomfortable. He was in an obvious bad mood from the moment he stepped from the back. I wasn't even in there a full 90 seconds. I will never go back.