BEWARE... I have been going to this store for two years. August 23rd 2024, I stopped to purchase a vape. When I went to check out , Donovan, the store manager rang me up. Then he informed me that my card did not go through because apparently apparently an employee the night before had unplugged their system. I was on my way to work so I paid for the vape in cash(in good faith) just so I could get done and on my way. I got down the street just a little ways checked my account and the charge had been approved in my account and was setting in pending . I went back to the store and showed Donovan. He called his boss Shawn, and then informed me to come back the next day when I return to the store the next day to find out about the charge which was still in pending in my account, I was told by the lady working there who had reached out to Shawn once again! That it would take three business days for it to go back into my account and that they had canceled it . Seven days later August 30 I returned to the store once again with my receipt for my cash payment And my online banking pulled up the charge for 25.51 is now hard posted in my account. Donathan once again reaches out to his boss Shawn, which informs me to wait another 3 days is this man dyslexic? Or just a crook. Way to treat your customers. Anyway, the charges are getting reversed, but no thanks to vapor maven !!! My bank has now stepped in . Yes I will get my money back but everyone should BEWARE OF THIS STORE AND THERE SO CALLED Management . they have lost my business, my word-of-mouth, and every review that I put out there will reflect how negatively they treat there customers. If I was you, I would NOT do business at this store because if there's ever a problem, guess what it's your problem. They don't give a damn. I will also be contacting there corporate office. they need some serious help in CUSTOMER service. 1 read more

Worst customer service ever! I bought my usual weekly order 3 days ago (about $180). I got home and broke my vape. So I went to buy a new one and exchange the pods I had just bought. Never even opened the boxes. They wouldn't exchange the pode. I had my receipt and everything. They said they can't do exchanges. Even though it says on the receipt that they can exchange an undamaged product for 14 days with a receipt. Then the manager asked me not to leave them a bad review. Wow. Horrible service. Plus, they sell vapes without carrying the pods that go to the unit, forcing you to buy another mod or go without. I won't go back!!. And he was so rude!!! (the manager) read more

Bought a delta 8 disposable vape pen, service was very professional and quick, clean and well organized interior. I said no to a receipt. I brought the pen home and it turns out it had busted inside the sealed bag it came in, wax coated the entire outside of the pen and inside of the little bag. Not really the clerk's fault, I should have brought it back but oh well. Lesson learned, always get a receipt. Their store has a wide selection of good products, I will be returning. read more

Worst Vape shop ever. Their products and prices are comparable but the lady manager is AWFUL. Whatever happened to customer service with a smile? I can't be bothered to pay to be treated like dog doo, I will be taking my money elsewhere. Best to avoid!!! read more

Went up to buy some Delta-8 gummies, got home, tried one, and they tasted absolutely terrible. The color was totally off so I looked at the expiration date. Expired 3/31/2022. I called the store and asked if I could get a refund, but they said their "policy" is no refunds. The girl on the phone called her boss who said, "Oh, it's not actually expired. It has a shelf life of 4 years." Not convincing. Literally DO NOT go here for products, it's a scam. What a waste of money. read more

New management in this store is amazing, it looks incredible, and the employees are on top of everything. They are very helpful, confident, and know what they are talking about. 10/10 would recommend don't spend your money anywhere else!!! read more

When you walk in there you can't hardly tell what's going on because everybody is playing pool and talk in it you can't tell who's the employee and who isn't. I had never typed before so I went in to ask some question once I finally figured out where to stand to check out these kids were standing there and I'm not sure they purchase anything and then when they walked away the girl behind me just jumped right in there. The man knew I had been waiting he saw me come in and stand at the wrong place. Yet he didn't give a crap. I'll never step foot back in that place. read more

I have been to the Siloam Springs location in the past and had great customer service. However, this last Saturday my experience was the complete opposite. When I walked in I immediately felt like I was invading a private party of 3. I already knew what I was looking for and asked if they had it. The answer was no. I asked for an alternative suggestion and you would have thought I asked for him to give it to me for free. I was looking for options since I don't live in town and was out for a ride. But I was left absolutely amazed that they did not want to sell me on something else. I ended up going with a lower strength just to get the hell out of there and at least have something for the rest of my ride. I normally go to Vapor Stop in Fayetteville where I am treated like a valued customer EVERY time. Now I know to make sure I stock up before I leave town and drive right past Vapor Maven in Siloam Springs. Sad sad service y'all. read more