Great location. Come-on guys? Going to a head shop is about…read morelike going to a strip club... you should know the kinda people your dealing with before you walk in there. Don't be surprised if they won't fulfill guarantees etc. And please, S&B make the best products but they are in Germany and require you to work in a circus before you get a replacement part. Can't really blame these guys for not wanting to deal with them either. Don't be like you were born yesterday... *is what it is ~ Other than that, this place has the greatest selection within 50 miles.

The manager claims I "came into the store a second time" and that he "remembers me"…read more I bought the product while traveling through the area and had already left Hot Springs long before I called asking for them to mail a new volcano topper or refund the product. When the manager said that wouldn't be possible to mail anything I offered to have a friend who lived in the area visit the store to pick up a refund and a that was not an option due to the strict policy. The box was never "sealed", but if the manager could read I had said it had a S&B official seal on the box. What a pathetic attempt to discredit an accurate review and a they continue to take no accountability for their employees. Just more reasons no one should visit this store. I'm sorry that you had more rude customers come into your store, but I was not one of them. I've been to this store a total of one time, but based on how this store interacts with customers and deals business I'm not surprised you had more rude customers come into complain. Maybe you should try honesty and accountability and this would happen less. ‍

Service is fantastic!! Caleb is very helpful, and might i add super cute. they have a huge…read moreselection of just about everything! I think the only problem was trying to pick an e-juice from the 100s upon 100s of different flavors.

Bought a vape battery here and it stopped working LESS than 24 hrs later and they would NOT…read moreexchange it!! God awful service.

What is the problem getting papers? They have not restocked any Juicy Jays or elements or Bob…read moreMarley's in well over a year. What gives? Iwas glad to hear that ownership had changed because of the papers issue but it seems that the new owners don't give a s--- either.

I can't wait until I'm able to go back by this place. The lounge is clean and comfortable. The…read morestaff knows their stuff and is very friendly. The selection is fantastic and priced well. Their house brand cigar is delicious!

Stopped by S&S while in town on holiday for a couple of cigars. What a great looking cigar lounge?!…read moreI wish I was able to hang around to light up a stick and relax. They had just closed, but they opened up the doors and more than happy to chat and learn what type of cigars I enjoy. The cigars recommended were their own label Nicaraguan hand rolled cigars. Smooth with a touch of coffee and peppery taste.

Chey is the sweetest person in the world. She always has a smile and good attitude but best of all…read moreshes got a PHAT ASS!

Best Service¡!!!!!!!!¡!!¡!!!!!!!!!ok for Selection??? Value a little bit high but affordableread more

They have it so helpful everything in the store was good I'll always go there from now on I've been…read moregoing there for 5 years or more

I had packed everything. Everything!! Or at least as we departed for Hot Springs, I felt like I had…read morepacked everything. The whole time I'm running through the house before leaving, I'm saying to myself, and sometimes aloud, Don't forget the cigars. Don't forget the cigars. And it wasn't until I was good and settled in at my motel in the Spa City, on day two or so, when I had finally reached that particularly chill moment of the vacation, out by the motel pool, after a robust mountain trail hike, that I then realized that I had in fact, forgotten the cigars. After a brief moment of being mad at myself for doing so, I got on Yelp. And it took me to Tobacco Town! Won't you take me to Tobacco Town? There were no pics posted at that time, but I knew it was close to my motel, and I kept my expectations where I keep my friends (In Low Places!)-just keeping it musical! All I wanted was to spend hopefully less than five dollars on a cigar, and hopefully get something at least mildly higher in quality than a Swisher Sweet! So, out we ventured on a rare, and gorgeous sunny afternoon this trip, determined to get back poolside at the motel asap! I can tell you this. Tobacco Town on a Saturday mid-afternoon is a jumpin' place! I mean, they are hoppin' on the inside and out! Slammed. They have a drive thru that seems to operate much like a fast food drive thru at peak lunch hours, but I can also say as per my observation, they kept this sucker moving. Inside and out. And the two workers that I saw, not sure if there were more than two, my visit was a brief one, they were handling it quite well. And with smiles! I walked in, unsure of the layout. Both workers acknowledged me. Said hello. Both said they'd be with me in a minute. Even as busy as they were, they still looked up and spoke to me. I saw the tall standup humidor case with cigars and walked in that direction, as the employees were already assisting others inside, and in the drive thru. I was immediately pleased to see inside the humidor nice, affordable cigars, certainly below my five dollar wishes. I found a solid three dollar smoke, bought two, so I wouldn't run low or out the rest of our trip. The clerk who assisted me was super friendly and helpful. Quick to unlock the humidor, and as well to ring me up. In all my excitement from such a good and productive visit, I forgot also to score some matches or a lighter, which I also failed to pack, so after already exiting this finely-run establishment, I just hopped across the street to Dodge's, a large gas station/convenience store (I needed beer anyway) where I picked up a kick arse Foo Fighters disposable lighter, and two Naty Ice tallboys for 99 cents a piece!! Score. Score. Aaaaand score!! So, in summation, if you're from out of town, and you're in need of tobacco, it only makes sense to visit Tobacco Town. This place seems to be flooded with locals, but that's a really good thing, because when you're traveling, be it a restaurant or tavern, or whatevs, you want to go wherever the locals go. 'Cause they know above all. And for all of their tobacco needs, it appears that this is their hub. And let it be yours, for whenever you're here in town and in need of something proper to enjoy from the tobacco leaf!

This is a fabulous shop and owner. He carries it all and will order it if he doesnt have it. Prices…read moreare very reasonable! I would highly recommend this place

We had a mix-up at first, but we got it straightened it out, and the owner of the business came to…read moreour home personally to deliver it in person! Very good service!