I am very disappointed with the service that you have provided. Not only you are persuading your…read moreclients to pay for absolutely, how it turned out, unnecessary services, such as ear cleaning for $52.25, which was exactly how I usually clean my cat's ears, and ears cytology for $70.98, but you made me wait for about an hour in a very tiny and stuffy room just to see the doctor and then to get the cytology result which later turned out not helpful at all, even though I was assured that printing cytology would increase the accuracy of the diagnosis a lot. Three different practitioners of your clinic examined my cat. I got charged almost $400 just for my cat's ear exam, it turned out all for nothing. I am just a full-time student who does not have a lot of money, and I guess I either will have to find more affordable services or clean my cat's ears myself without actually getting a proper treatment. You are the closest clinic to my apartment, and moving to another clinic would mean that I would have to take my cat on a bus ride (if not several bus rides), which would cause him a lot of stress. All thanks to you. Again, I am very disappointed with the service you provided.will eitherare you

I have always had a great experience at BAH. The staff are friendly and professional. If there is…read morea problem, they always follow up and are happy to schedule another appointment if necessary. I would highly recommend the team at BAH.

Exceptional service from the front desk people to the technicians and Dr Ira. This is the third vet…read moreI've tried in the region and the first that isn't price gouging and who behave as caring, knowledgeable practitioners.

One star is even too much for this place. I strongly…read moresuggest t all cat owners not go to this place. We have brought in our new kitten for his first exams, vaccines and to get neutered. Each appointment was with a different doctor and never the same price as mentioned on the phone at the time we booked our appointments. We had such a bad experience at the last vaccine appointment before the surgery I didn't know if we should go back. They are not referring back to the cats file and are asking questions that is definitely in the file ( like if he as a microchip... yes you are the one who did it!) I was so concern that we wanted to talk to a manager or someone in charge. No one would take our call. We made a review on google, not a bad one, just fair, about our concerns. We then received a registered letter to ban our pet from the clinic, can't even buy the cat food there anymore. If this is how they handle a simple concern, I would want to know how they handle a real problem. My cat's health and safety is too important to me to leave it in the hands of a place that doesn't even care about the animal. DON'T GO THERE, there are plenty of good places in the city, avoid VETERINAIRE DU PLATEAU.

I've been using Carp road since moving to Ottawa. Every interaction with staff has been a pleasant…read moreone. Not only do they treat your pet like you'd expect, they have excellent bedside manner with the humans too. From spaying to helping cross the rainbow bridge, the staff are supportive and caring. Follow up calls from their vets, and vet techs help keep your mind at ease. I've called and asked questions about my dogs and they've never been too busy to address my concerns. The facility itself is clean and tidy. I can't recommend this business enough.

Probably one of the cheaper places to go for your pet. I switched over from a different vet in…read moreKanata because it was just way too overpriced. The location is super close to Kanata and the staff are very pleasant. The vet also really took her time to talk to us and answer any question we had. She really seemed to know her stuff and was very patient with all of our questions about our dog and cat (even though the appointment wasn't even for our cat). These guys also don't force you to do blood work unlike a lot of other clinics I've asked. They also have a nice selection of pet supplies in the waiting room. They are quite up to date with technology too as their rabies tags come with a qr code with all your info that people can scan if your dog gets lost. Also they have a site that you can access with all your pet's records and can book appointments. Sidenote: If you arrive a little early there's a nice park beside it with a pond you can walk your dog around.

I am a TICA registered breeder and I have been looking for a veterinarian that I can trust and…read moredepend on for the last 6 years. Dr.Ireai and Dr. Katie are the most amazing, thoughtful, dependable, knowledgeable, fair and honest Veterinarians that I have ever had the pleasure of entrusting my precious kitty's to. They are the absolute cleanest Veterinarians hospitals I've ever been to and they reclean the table in front of me so that I can feel confident that I'm putting my kitties on a germ free exam table. All of the staff there is super friendly and caring. They even email me to tell me that they spent time giving my kitty love and cuddles while they spend the day in their care. The front desk staff is extremely organized and they even call me back when they say they will. I highly recommend the Lansdowne Animal Hospital.

I had a devastating experience with Landsowne animal hospital and am sharing this here in the hopes…read moreit might encourage a pet owner to pursue end of life care with another veterinary care option. Following a delayed diagnosis of kidney failure, we were counseled to have our 13 year old, beloved dog put down (to be clear, this was absolutely the right option for us and we did feel supported in making this decision). Because our dog was unable to walk, the veterinarian agreed to come to our home. When he arrived, I was very distraught and emotional, and he had forgotten to pack with his supplies the anesthetic. While we all make mistakes, I was devastated when the veterinarian asked me if I thought my dog Bella 'would be ok without it.' I said no, and that he should go back to the clinic and get it before performing the procedure as I wanted to be certain Bella would not be in any physical or emotional distress. The procedure itself was not smooth. My husband had to physically assist and the veterinarian took about 10 tries before being able to find a vein (I shudder to think how distressing that would have been to my dog had I not insisted on the anesthetic). Fast forward three weeks; we had selected (AND PAID FOR) the option of having Bella's ashes preserved and returned to us. I was informed this would take 2-3 weeks. When I called the clinic on 3 weeks +1 day I was told Bella's ashes would be returned to me within a few days and the clinic apologized for the delay. When I saw the clinic's phone number on light up on my phone an hour later it was with the expectation the ashes had arrived. But no. The clinic was calling to inform me they had 'neglected to process my payment and so....ugh....Bella is still here.' My poor, beloved dog has been sitting in their freezer, forgotten about, since February 3. I don't have a lot of experience with pet loss, I will admit, but this hurt my heart terribly. I walk past the clinic daily and knowing Bella has been there all this time, was devastating for me. I share this in the hopes that someone who is seeking kindness and compassion in their veterinary care option, goes anywhere other than Landsdowne, because you will not find an ounce of either of those there.

caring of my dogs was fantastic. they helped me with one of my older dogs who needed to be…read moreeuthanized due to health issues. My other dog died at home before his appointment. I was a mess and they looked after me and my dog. It was done kindly and with respect for the animals and myself. I have been taking my dogs to this clinic since i moved to the area. while the vets and techs may change over the years the care is still top notch.

Thank you to the amazing Vet Tech Julisa and the wonderful team at BHVC!…read more I meant to write this review sooner, but better late than never! We are not clients of this clinic but they were gracious enough to give us an urgent appointment last April for our cat Felix "fefe" who was clearly at the end of his life. He was very old and had stopped eating over the course of several days so we knew it was time. Our regular vet was on holiday but the BHVC was able to take us in right away when we explained the situation. It was a heartbreaking ordeal and was made even more stressful by the fact that we were unfamiliar with the BHVC, but the staff at the reception desk and our vet tech Julisa greeted us with kindness and compassion. Julisa in particular was absolutely amazing! I was total reck, but she was kind, understanding and supported us every step of the way. I was even more touched, when a month after fefe's passing we received a beautiful condolence card signed by all of the staff. Thank you again to Julisa and the team at the BHVC for all of your compassion and support during that difficult time. Brigitte and Ed

Small vet clinic with two vets- Dr Singh and Dr Moein, and 3 competent helpful support staff. Open…read more6 days a week-caring, attentive, and they provide thorough animal medical care at affordable prices. I have several cats and over the years, they had various issues and all were dealt with efficiently and in a very caring and supportive manner. They actually care about the animals and and although they do have to make a living, their prices are lower than several vets we had seen in the past. In this day and age where the economy and political climate are so volatile, people often abandoned their ill pets because they cannot afford the prices of vets. Innes road animal hospital may be a small vet clinic but what they offer ( primary care for cats and dogs, various surgical procedures) but they are big on compassionate, evidence based care.. If they ever close, I will have to go out of the city where a few more caring and competent vets can be found at reasonable prices.

Dr Singh is very kind and knowledgeable veterinarian towards animals and owners alike. Along with…read morehis staff your experience will be friendly, positive and a sincere approach to your needs.

Unethical & unprofessional. Do not take your pets there…read more We had an appt for 3 pm. I called them @ 2:45 p.m. to advise that we would be late by approximately 15 minutes. They said no problem, just be here before 3:15 p.m.. Not even 5 minutes later the office called me back & refused to see Stormy (13 year old shih tzu) because he is old & is too sick to be able to see him. We were 5 minutes away by this time. I was crushed. Stormy is really not well & they refused to see us, even with an appt. We would have been there by 3:10 p.m. This after my regular vet couldn't see us in a timely manner so they referred us to the Carling Animal Clinic. The Carling Animal Hosptial tried to send us to the Ottawa Veterinary Clinic at Carling, but they charge 2x the $! How could they refuse to see my dog because he's old & has too many symptoms?! It's unethical & unprofessional to say the least. If they did it to me, they will do it to others.

Their website says that they take new patients (top of their website) but the receptionist says…read morethat they take only healthy new patients. So in order words, you take no patients right? because why going to a vet if my pet is healthy. Ridiculous response from an rude receptionist who should not work in a vet hospital. When you're dealing with a sick dog that has cancer you really need more compassion.

They call themselves a Hospital yet cannot even accommodate their own clients pet needs unless 3-4…read moreweeks. Am a client for more then 10 years. Even with two new Vets, this clinic should offer same day emergency apts to their clients. Poor apts screening, poor quality of customer service. Avoid.

I've been with this vet for 7 years (two dogs) and love there service. They have 4 Vets on staff…read moreand each new one they've added has been great.