Yesterday, I booked a technician to repair my AC. I called, they never send me a confirmation by…read moreemail or text. They said they are having trouble with the emails. Anyway, the technician should be coming today between 3 pm to 5 pm. Since I am not home, working at the hospital. I arranged my boyfriend to come at 3 pm for me. The technician showed up at 1:30 pm, no one is home and he gets mad me for not being home. I had to explain my arrangement, and he refuses to come back at 3 pm. I called the office, the dispatcher was very rude, she tells me she cannot send a technician during a time slot chosen... it depends where the technician is, then I ask why didn't you tell me this yesterday. She making all kinds of excuses that didn't make any sense. I asked her to transfer me to the manager. She refused. I cannot believe what a horrible service they gave me. I wonder if the reviews on the site are real or paid. I wish there was an action taken by the management for the technician and the dispatcher.

From the owner: Electro Pompe CM Inc., founded in 1983 by Carmine Mainella, is a leading HVAC and plumbing services…read morecompany serving Montreal, Laval, and surrounding areas. With over four decades of experience, they specialize in residential and commercial heating, ventilation, air conditioning, and plumbing solutions. Their services include installation, repair, and maintenance of heating systems, air conditioners, heat pumps, and plumbing fixtures. The company offers expert services for: - Heating system installation and repair - Air conditioning installation and maintenance - Plumbing repairs and installations - Heat pump services - Emergency HVAC and plumbing services - Residential and commercial projects

My central air unit was no longer able to cool down the house, the air circulation was working but…read morenot the cooling. Alex passed by and resolved the issue in a couple of hours, he took care in checking every failure point in order to really troubleshoot the issue and found that it was our capacitor that had failed. He replaced it on site and now our central air unit is working great again.

Our dryer vent needed cleaning so I called Airkatex and they responded right away. The work was…read moredone within the timeframe they quoted on too. World recommend this company.

As before, we recently received an excellent, prompt and quality service for our A/C, from Boris…read moreand Dean. They make a great professional team, who delivers all what they offer: quality, reliability, knowledge, honest pricing and friendly service.

Angel came to my house today after I called them for a service on Friday, they agreed to service my…read moresystem the following Monday, they were very punctual and well organized. Service was completed to my satisfaction by a very knowledgeable, pleasant man. Price was reasonable and good value for the work done. I have placed a reminder in my calendar to have an annual service by them. It is unusual for me to write a review as I find most services given today don't deserve one. But I am happy to share this review of a family owned company. Sincerely Alastair Macfarlane.

I had a great experience with Boris recently when our A/C stopped working prior to a heat wave. He…read moregave an honest diagnostic without pushing to replace components 'just in case' and helped me remedy the issue quickly. I appreciated that he followed up to make sure that everything went well.

Boris was able to give me an appointment for my broken A/C faster than the other 4 companies I…read moretried. He came on time, fixed the immediate problem, plus helped improved the effectiveness of the system. Rate charged was competitive and transparent, and I felt I learnt a good deal about how A/C works through Boris' friendly commentary as he went about his work. I couldn't be happier.

I called for a technician for a small problem with my AC unit. The indoor fan stops blowing after 1…read morehour or so. With a common error code CH12. The technician came, stayed for 15 minutes or so and simply told me the whole system needs replacement. His diagnostic didn't provide voltages test, whether the indoor motor fan or control board needed replacement. All he wrote was that he was unable to take measurement and that it 'looks' like there are multiple problems. Trying to sell me a new system that's twice what I paid 10 years ago. I regret ever calling them!

My air conditioner was not working so I called JCD. They…read morecame on July 7 and repaired it. They charged $259.95 for a residential call, plus $170.00 per hour. They installed a Dual Start capacitator for $225.00 and added 2 units of refridgerant for $170.00. My total bill was $1,143.94. A week later the air conditioner stopped working again. I called JCD to tell them and said that as they had just been there I shouldn't have to pay for the residential call again. They refused and said that it was probably a 'different' problem than the one they had repaired. I was not willing to spend another $400. on a company that would not guarantee their repairs, especially after only a week. I think this company overcharges and is dishonest. Stay away from them at all costs.

Once they make the sale look out! They sub-contract out the installation and assume no…read moreresponsibility once the work is done. They say the installer should correct any damages. Good luck. Installer just says he will call you back ........goes on forever until you give up. WATCH OUT