I have FINALLY found a good salon in the Kent area! It only took me two years!…read more I'm really not all that picky when it comes to hair. I keep my hair short and spunky, so if something goes wrong, I usually don't have to wait very long until I can fix it. That being said, I'd obviously rather not have to wait for the hairstyle I want. At the same time, I don't want to spend over $40 on a haircut. Like I said, I keep my hair short, so I don't really see how salons can justify charging me a ton of money to chop off less than an inch of hair. I found New Image after hours (no exaggeration) of searching on the web. Something about the way they portray themselves on their website really drew me in, so I called to make an appointment and they got me in the same day. My stylist was Michelle, and I knew pretty much right away that the experience would be perfect. She asked what I was interested in and I gave her a general idea of the hairstyles I like. We were on the same page right away. I told her that I like to give my stylists creative license to do what they think is best...they are trained to do the job, after all. Michelle carefully explained what she had in mind, and all systems were go. Throughout the entire process, Michelle was very friendly and personable. 30 minutes later, I left with one of the best haircuts I have had in a very long time. Michelle said that if within a week I notice any issues, I can come back in and have it fixed free of charge. Major bonus. The shampoo, cut, and dry normally costs $25, but with an online coupon from their website, I paid $22.40. Perfect price! I'm so relieved I've found a local salon and stylist I can count on. I'll definitely be back!

I went here for years to get my hair styled, etc. That all changed with the new ownership. It used…read moreto have a very welcoming and friendly atmosphere. I can no longer recommend.

Excellent hair care. Cuts that match the customer's wishes and beautiful blow dry!…read moreHighly recommend.

Great crew. They know hair and hair care. This shop is a bit expensive, but you get what you pay…read morefor. I have noticed that the recommended product have made my hair healthier and stronger. I love this shop! Stop by and be reintroduced to your hair.

I was fortunate enough to find out about this incredible salon from a friend in my graduating class…read more(none other than Stylist Katie herself), and I can fully attest that a 35 min drive from Cleveland was so worth it for the best hair care experience I've ever had! I'm not just being dramatic here... in every single way, from the informational discussion before I arrived, to the way Sarah at the front desk made me feel so comfortable on the phone with the process, to being in person and given the royal treatment. They began with a tour of this cute spot and I couldn't have loved it more. The decor and aesthetic was stunning, stylish, and modern. When trusting someone with your hair, it feels even better in a soothing space. Katie herself was so thorough as I had questions about the differences between full color, highlights, balayage, and gloss. I can't thank her enough for being patient and descriptive in her explanations so I could make the correct hair care choice for myself. She is fully your advocate and alongside you in the journey versus feeling rushed to make a decision or unclear about what service you're receiving or what it takes to maintain it. I have been places where it seemed the most important thing was increasing the price and while this is an upscale salon, the cost ties directly to the luxury of well educated stylists and clean natural ingredients for your hair. They even provide snacks and drinks. What could be better? Every single person I encountered was kind, cheerful and welcoming. I believe it was Nicole (esthetician) who delivered my water and had such a bubbly energy and charismatic aura. Chelsea was wonderful as she helped wash/rinse my hair and put in the stop - all while she explained that it would return my ph balance back to normal which I deeply appreciated the science behind. Nerd alert. But seriously, the more you know what is happening with your hair, the more you want to take better care of it. Back to the service itself: Katie was able to aid me in the selection of a gloss and cut (which was much needed because I had some serious split ends) and the formula creation her and team made was the perfect match for what I envisioned. You know those moments where you have "hair goals" photos in mind? Without even showing her a pic, she came to the table with some options and then nailed it completely. As a redhead it has been challenging for me to find a place I feel confident won't destroy my natural color (yikes, someone made it almost purple once which took a WHILE to grow out) and Katie one hundred percent understood my concerns. I felt heard the entire time and it was an added bonus that we got to catch up on life after several years! I am beyond thrilled I took a chance on a new place that I will definitely be calling my home in the future. Thanks to Jessica and everyone at the salon for making my Valentine's Day absolutely delightful!

This place is refusing to refund money from a credit card that was stolen from me I never…read moreauthorized payment for services! I DO NOT RECOMMEND!!!

Highly recommend Reagan. She was a lifesaver when she got both my girls in for last minute back to…read moreschool haircuts that they absolutely love (and I do, too). They can't wait to go back.

After waiting longer than I care to admit for a haircut, I booked an appointment with Alyson for a…read morecut and color. I was blown away by the level of care that she gave to me and my hair! Right when I walked in (modern, no-nonsense vibes with pops of greenery) I felt at home. Alyson took the time to pick out and break down the things I liked and didn't like about my "inspiration photos" and we decided on a beautiful copper blend for the color and a layered haircut that would be easy to maintain and style daily. The end result was better than anything I imagined. I feel like "myself" again. If you're on the fence about getting your hair done with Alyson, just book your appointment. You won't regret it.

I had been looking for a Salon that would cut and highlight on a Sunday. My Saturdays are full with…read moreother demands. Does anyone else have this same problem? Years ago, I had a superior cut at the Dino Palmieri Strongsville Salon, so thought I would try Summit Mall.. They could fit me in on my schedule, so that was a great start! The Receptionist even took the time to answer all my questions the week beforehand. Everyone at the Salon was extremely nice, and welcoming. Carli took the time to truly understand my hair and what I wanted. She was friendly, engaging and knew how to work with my hair. I am a fading redhead with thick wavy hair and that means the highlights have to be just right. It's no easy task. She did an excellent job!!! The results were perfect! The costs were a little higher than some, but it was worth it to be there on a Sunday and have that great Customer Service experience. I was so glad to find a skilled and friendly Stylist/ Salon with great hours and Service!!! I will be visiting again on a Sunday!

The pictures are saying everything. It's not even close to what I wanted. I won't recommend this…read moreplace at all

Franco has done my hair for years and does an excellent job each time. He never rushes the service…read moreand always takes clients opinions into consideration. We love him and we love RIAN hair studios!!

I had never been here before, and I saw on their website that they accepted walk-ins and that they…read moredo blowouts for a good price. I drove up, walked inside and was impressed by the size of the studio! They also had a nice display of jewelry up. Pretty stuff. Unfortunately, I stood there for five minutes while none of the three employees greeted me. They all glanced up when I came in, but no one said "hey, just a sec, we'll be right with you"...nothing. No check in sheet at the desk or anything so I could mark which service I wanted. Not going back.

The Ravenna Cost Cutters store was closed today as I tried to stop by today. But yes the place is a…read moregreat place as I gotten haircuts there before

Thank you Valerie for doing such an amazing job on my hair. I absolutely love the colors. I…read moreappreciate you so much. Thank you!

All the girls there are great at cutting hair and very sweet. Salon is very welcoming and…read morecomfortable.

I just wanted to give a shout out to the ladies who helped save my daughters hair (and my sanity)…read morelast Friday! Thank you so much to Jennifer, Lilly, and Penny for being amazing! My daughter had an extreme knot that I thought we were going to have to cut out completely. These ladies came to our rescue and did it with so much patience and compassion! I can't thank you all enough for of your help last Friday! I highly recommend this salon! The experience there is top-notch from the moment you are greeted at the door until the moment you leave!