I was unfamiliar with Availa Bank but needed a seperate bank for my business. I walked in and was…read moregreeted promptly. Very friendly and understood my needs. I'm glad I chose Availa Bank located at 117 Pearl St in CoBluffs. This bank used to be CBSB so I was familiar with the location.

I called ahead to open an account at Availa Bank at the Madison Ave in Council Bluffs. The Lady at…read morethis bank was dismissive toward my request for new account opening information, and seemed to be bothered by my inquiry. She came off as arrogant and aloof, so I decided if I was going to be "put off" in the initial account sign up phase , Im sure that I wouldn't be treated any better when they actually have my money in their bank, so I did not open an account there. I need a bank who at least 'acts' like they care about your customer experience.

The staff and tellers here are very nice and helpful assisting customers with any issues or…read moreconcerns. It was not busy when I arrived at this branch so they were able to help me right away and the wait was not long at all. They also have a drive through service at the back of the parking lot area. It's the only Chase bank in Council Bluff until you cross the bridge into Omaha, Nebraska.

Definitely looks like a newer Chase Bank! Pretty large. I just used the ATM so I can't speak to…read moretheir other services, but no line so we were able to get in and out quickly.

Kevin L. Why was I getting people that hardly could speak…read moreEnglish? And if you are really concerned, I would like to talk to you personally. Not to someone that only says they are sorry for how I was treated. You say this is not how you do business. Prove it. You call me personally. It would be interesting to hear why this happens and why you keep on letting it happen. I would like to start using your bank again. But only if I can get it in writing you have taken care of the rude company from out of this country. So next time, I have a problem I can talk to someone that does not have a bad temper. This is the reason this all got started. Is because they will not talk reason. And they have bad tempers. So, if you can promise me that you have fired that company and will change your ways. I will be happy to come back. But you need to say it on here. And you personally have to call me. This will prove you are a man of your word. If you can do this, I can give you a five star and I can put on here you are a man of your word. Thank you for your time. 928-706-0084

Out of all the branches that I do business with this particular branch has the poorest customer…read moreservice . I don't normally write reviews but I feel it's time to voice my opinion. The 1st instance was when I stopped in to get some gold coins and the teller rolled her eyes at me and said she had to go back to the vault to retrieve them. The 2nd instance which occurred to day was in the drive-through when I had to hit the call button to start service after I sent in the canister. Then when the service was rendered there was no verbial acknowlegement of the transaction from the teller. Just my receipt send in the tube. It is convenient to go to this branch but the poor customer service will keep me from choosing this location in the future.

I gave it two stars because their customer service has always been wonderful. Now onto my issues…read more I started banking here as an adult since when I lived here as a teen, it was the bank I used. The one thing that absolutely enrages me, is that there is always some loophole as to why these banks can charge you $33-$99 in overdraft fees EVEN THOUGH the reason the account was overdrawn was due to the current balance displaying the incorrect/ not updated amount. Transactions on their debit card will pend for days. Any kind of membership, subscription, or payment plan will come off the card even if you don't have the funds. I've been put almost -$200 by this bank when bills came out, I had the money but they didn't approve the transactions within 48 hours and I spent my current balance on food to then be notified that money was supposed to go to pending transactions. My other debit card does not do this. It updates on the same day and my current balance always takes into account the pending transactions. First National DOES NOT.

An absolutely awful Bank with awful customer service. They're basically the worst American bank…read moreI've ever encountered they make Bank of America look like shining stars and that is hard to do. Steer clear of this financial institution at all costs expect a nonstop, runaround and awful foreign customer service. that is unless you like talking to Call centers in Third World countries.

This is a wonderful bank and the Council Bluffs Branch really goes above and beyond for their…read morecustomers. Every employee that works there calls me be by first name and make genuine conversation with me each and every time I see them. This treatment is very uncommon in this day and age and a welcomed way of doing business, in my opinion. If you are looking for a bank that knows how to take care of their customers, and have wonderful products and services available, check them out.

I usually go to the US Bank on Madison Avenue but I was closer to this one so I gave it a shot…read more The building is the main headquarters for US Bank in Council Bluffs and its a pretty large building. You walk in and everything looks very nice, even though I had to look around for a few seconds to see which way the lobby was, (to the right). The teller was extremely friendly and very nice. I will definitely be coming back here for my US Bank(ing) needs in downtown CB.

I brag about US Bank all the time. The staff are always so friendly and it's easy to set up your…read moreaccount for when you are traveling domestically or internationally. I enjoy the rewards on the credit card and the online accounts are easy to navigate. I've always had great experiences at every location I have been to in state and out of state. (Their many locations in the country was one of the main reasons I chose this bank to begin with!) Kudos to your customer service!

No customer service at all. Rude and condescending. Employees in Council Bluffs are great but you…read morehave to talk to the people in Des Moines. Would close accounts if not for the hassle of automatic payments.

From the owner: Midland Credit Union is a full financial cooperative open to people who live or work in Polk and…read morecontiguous counties (Adair, Adams, Audubon, Boone, Cass, Dallas, Guthrie, Harrison, Henry, Jasper, Keokuk, Louisa, Madison, Mahaska, Marion, Mills, Montgomery, Polk, Pottawattamie, Shelby, Story, Union, Warren, and Washington, in Iowa). We offer banking, loans, auto loan, mortgage, checking, savings, credit cards, insurance, youth accounts, online and mobile banking, CDs, Home equity line of credit, Student loan, recreation loan and more. Come check out the Midland Difference!

This Centris is new to the area and is super convenient for me! I have always been greeted with…read morecourteous and knowledgeable staff. It is always clean and stocked with deposit slips and pens and I have never had to wait long!

I have nothing but good to say about this credit union. when I needed a mortgage to buy my house,…read moreand wells fargo refused (the bank where all my money was located), these guys gave me the loan, which I have paid back faithfully with not one late payment. They are always friendly and their notary service is impeccable. I'm moving all my money to them....

Set up a payee acct for a SS client. They are courteous and friendly. Easy setup and transactions…read more Must have a current of course.

If you're tired of being treated like profits are more important than people from your bank, then…read moreDON'T COME TO THIS CREDIT UNION. All credit unions are not the same! I tried this bank, and thankfully before I moved all of my money and investment accounts over, found out that they are run no differently than any other customer-unfriendly, profit-greedy financial institution. Long story short, I had some fraud on my account and filed an EFT dispute with the bank, following all bank rules and within mandated legal time frames. This bank never processed my claim. They flat out ignored my claim. I waited for over 65 days for resolution and never got it. All financial institutions are mandated by law (called Reg E) as to their responsibilities and time frames for responding to customer complaints that fall under Reg E. This bank - no response. I called them every few days for a status. The employee handling the claim - conveniently "out of the office" EVERY TIME I CALLED (with no return phone call, ever). My claim was small. Only $150. But based on principal alone I filed a small claims case against them. What did they do? They moved the case from from the affordable small claims division to the very expensive civil court division where they knew that I would have to spend serious money on an attorney. Then they filed a counter-claim against me for their legal fees (obviously to punish me for filing my initial claim). How dare I stand up for my rights! I also filed a complaint against the credit union with their federal regulatory agency, the National Association of Credit Unions. What a joke! The agency that's charged with promoting credit unions to the public is also expected to police them? We all know how that turns out. Again, if you want to get away from financial institutions that care about profits over people, then based on my experience with this place - STAY AWAY!