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    Veriha Trucking

    5.0 (1 review)

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    11 years ago

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    Ask the Community - Veriha Trucking

    Ryder Truck Rental - Leaking cab, taken in to be repaired several times

    Ryder Truck Rental

    (1 review)

    I am a customer who just finished a 16-month commercial truck lease with the Ryder location in…read moreGreen Bay, and unfortunately, the experience was bad enough that I feel compelled to leave a review. We had our truck in multiple times to fix a leak in the box. Every time we got it back, the leak was still there. Then the engine blew up twice within about three months, requiring parts to be trucked to our facility and mobile mechanics to come out. Over the course of our lease, we had to have Ryder swap out our truck probably 10 times because of breakdowns. I can only imagine the towing, repairs, mechanics, parts, and replacement trucks cost Ryder tens of thousands of dollars. And somehow, nobody seemed to care. Ryan, Travis, and Lee in the shop, along with Kelly Perman, our account manager, all had plenty of opportunities to address these problems, but there was very little urgency or accountability. Not only were they repeatedly screwing over our small business, they were seemingly costing their own company tens of thousands of dollars in the process. The one saving grace was the third-party roadside assistance company handling the truck swaps. They were actually helpful. Unfortunately, some of the replacement trucks we received were somehow even more beat up than our own. The level of service at the Green Bay location was so consistently terrible that it honestly reflects poorly on Ryder Corporation as a whole. I understand that one location doesn't necessarily represent an entire company, but when a Ryder location can repeatedly treat a paying commercial customer this poorly and apparently face no consequences, it becomes a Ryder problem. After 16 months of this, I will never do business with this Ryder location again. I would strongly recommend looking elsewhere.

    Veriha Trucking - truck_rental - Updated September 2026

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