Couldn't have asked for a better experience! If you're looking for a knowledgeable, personable, professional and just all around exception experience for your cellular needs, then look no further than Nick Harrington! I had the opportunity of working with Nick and was nice to have someone so helpful, and experience to help navigate our new phone and watch purchase! Thanks for making it easy and helping make the best choices for our personalized situation ! read more

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Let me start by saying, I have been with Verizon Wireless for over 15 years. 10 years on my current account and 5 prior on a comp account (I worked for Best Buy Mobile). I have had prior dealings with Cellular Sales and have always been happy, until now. Looking to switch back to iPhone and get the latest Apple watch and owing nothing on my current device I walked into the Bartow store and met with Christina. All seemed well, she said with the cash I had down towards the watch (I wanted to buy it outright) my bill would only go up $20 a month to $181 which included $1,000 trade in allowance for my old Samsung Note 20 Ultra to which I agreed. I even received an email from Verizon while there outlining my next bill and what subsequent bills would be ($181). She advised I had 30 days to bring my trade in back as some of my financial apps were still sending 2FA notifications to my old phone, seeing a it was nearing closing time I elected to take it home to resolve the 2FA issues and bring it back the next day. Two hours after arriving home I receive another email from Verizon with a new outline of my next bill. Now its $271 and $248 a month thereafter! I went back the next day livid and advised Christina this is NOT what we agreed to. She made a bunch of "adjustments" and said it would be 24 hours before they take effect and she can then straighten things out. I also turned in my trade in phone. She stated that was off the next two days but on Thursday would be at another store. I called the Bartow store first thing Thursday morning and request that someone have Christina call me back. Come 5pm and hearing nothing, I went back to the store. This time I met with Rex who assured me the matter would be resolved. HE seemed puzzled on why Christina set things up the way she did and ended up having to get a rep from Verizon on the phone who also seemed confused over what Christina did. Rex assured me all would be straightened out however it could take 1 to 2 billing cycles to see the corrections. Meanwhile, the account still shows a $100 trade in allowance, the cheaper insurance coverage. Luckily I have 30 days to return everything. If this is not resolved, by day 29 I will return everything to the store, pay off the $400 I owe on the device for my second line then will go across the street to AT&T and see what they can do for me. This is totally UNACCEPTABLE. I feel I was lied to and deceived. If you do insist on dealing with this company, ask for anyone but Christina as she is clueless. read more

Rey went above and beyond to help us switch a line and get the best possible deal!

Jon did an awesome job! We switched over 11 lines from Sprint. Jon gave gave us awesome service along with a lot of patience.