Ben here is the most helpful and knowledgeable employee I have ever dealt with in phone repair…read more Management should give this guy a raise because you cannot put a price on guys like this who strive to make their customers go through a painless service. 11/10 coming back here for phone repair from Ben.

I was sent here by T-Mobile to have my front screen on my phone repaired. The gentleman (I'm so…read moresorry I can't remember his name) who fixed my phone was extremely fast. Quoted me an hour and I was out of the store in less than 30 min. They were very kind and respectful! My screen looks great too.

My wife and I visited this store on 3/13/26 we spoke to young lady she never told us her name. We…read morewere advised of my wife's phone could not fully update due to the age of the phone she advised us what two phones were available. My wife chose the phone and we purchased said phone. We could not get the voice mail setup. We went back on the 3/14/26 spoke to a young man named Miles he was diligent in solving the problem and he explained to us what he did. So, we left when we got back home, we went to charge the phone no charger. We went back to the store on 3/15/26 12:00pm spoke to a real SUPER LADY Her name was Kim; she informed us that a phone charger does not come with the phone and all cell companies were doing this as it is sold separately. If the so-called manager would have done her job, we would not have had to go back. Kim has a winning attitude, with many customer service skills. Kim sold us a charger, and we told her we find out that on my wife's voice mail was never setup. she helped us a lot just like Addly did when he was there. Now we realize originally, we came on 3/13/26 @6:35pm and they close @ 7:00 but NOT DOING YOUR JOB IS NO EXCUSE!!!!!

I recently visited the Cricket Location on Palm Coast Pkwy. My phone would not operate as usual…read moreand appeared to have a virus. The store representative, Addly, was very helpful in resolving the issue. He's extremely professional and pleasant to work with. He corrected the problem and I left with a phone completely operational. Cricket Wireless he's a keeper. Joyce J.

I brought my iPhone in to see if it could be repaired. Instead, I was advised to consider…read morepurchasing another one. New phones are costly and I actually liked the model of the phone I presently have. Upon further inquiry, I was told that I could consider a refurbished phone(same model as my original) and I could do it at a fraction of the cost of a brand new phone, so I did. Throughout the process of transfering data from my old phone to the new(to me) phone, Lacey was very patient and customer service friendly, despite hitting several snags along the way. Joe and Lacey were both very knowledgeable about their products and took care of several customers while I waited for my data download, showing great professionalism and passion for helping each one. They went above and beyond to ensure that I left completely satisfied. Thank you Lacey and Joe.

I brought my iPad Pro 13" M1 (5th Gen) to this uBreakiFix location through Asurion Home Plus for…read morewhat should have been a very simple repair. The device had a small spider crack in the screen after my dog knocked it off the couch onto tile. That was the only issue. The iPad was otherwise fully functional, including WiFi. What happened next was one of the most incompetent repair experiences I have ever seen. First screen replacement: They called and said it was ready for pickup. But when we got there, the replacement screen was defective and they said it needed to be replaced again. Not great, but mistakes happen. Not a single test performed, wasted our time. Second screen replacement: They called again saying it was ready. We picked it up and took it home. Within minutes it was obvious that the WiFi no longer worked at all. This was a device that had perfectly functioning WiFi when it went in. It couldn't see any wireless networks anywhere you took it. Clearly something broke between the 2 screen replacements. When I brought it back, the huge and ogrish "technician" (and I use that term lightly) immediately became rude and aggressive, insisting there was "no possible way" they could have broken the WiFi. This was said before he even attempted to diagnose anything. Instant blame game, saying "how can I even be sure it wasn't broken when you brought it here?" They then replaced the screen a third time. Meanwhile I opened a second claim through Asurion specifically for the WiFi issue that appeared after their repair as that is what Ubreakifix said to do (in a very rude manner). When they called me again, I drove back to the store expecting the issue to finally be resolved. Instead, the technician informed me he never even looked at the second claim and bluntly said: "I didn't break it and I can't fix WiFi." That was the entire explanation. No troubleshooting. No escalation. No attempt to make it right. So here is the outcome of bringing a fully working iPad in for a cracked screen: * Three screen replacements * Multiple trips back and forth to the store * Hours of wasted time * WiFi now completely broken * Staff that are defensive and dismissive * A second insurance claim ignored entirely * Zero accountability The device went in with one minor cosmetic issue and came out with a major functional failure that did not exist before their repair. If this location cannot handle a routine screen replacement without damaging other components, they should not be performing repairs on premium devices like an iPad Pro. I would strongly recommend avoiding this store unless you enjoy repeated trips, dismissive technicians, and leaving with a device that works worse than when you brought it in. I'll be canceling Asurion Home Plus, and never ever visiting a Ubreakifix again. Stay away, you've been warned.

There is never a question or IT issue that this company can't handle. I haven't been able to stump…read morethem since 2005! Service is great. They service my NJ clients and others Nationally. Even when I think I've come up with a real dilemma. The response is usually....'no worries, it's a piece of cake." And somehow they get it done-within a fair rate.

I called another place first but he couldn't say what it would cost to fix my new computer so I…read morecould use it (forgot password), that "He'd have to see it." Gene said it would be $20 and he knew he could do it. Sure enough, I was there only 15 minutes, no password required. Nice guy, and I am thrilled!

I was reaching out to a few local computer shops inquiring about their services, prices, etc. All…read moreother shops responded with requested information in a professional manner. Gene responded quickly but would not provide clear pricing regarding remote repair work. He grew frustrated and became agitated. I informed him I'll find someone else and he responds with the following with demeaning remarks. Do not do business with this man. Please read the screenshot attached to this review.

First (second) impressions not too impressive. I just called the store to see if they were open and…read morethe phone just rang and rang and rang. No answer machine to learn of store hours. You would think with all the telephone devices they sell, they couldn't pull one off the shelf and utilize it. The purpose of my call was to see if they have a product in stock. I searched the RadioShack website and indicated that most stores would have this is stock. When I checked on the inventory status of my local radio shack, the store was not listed. I then decided to use the ship to store option, but again my local store was not listed; all the surrounding RadioShacks where listed, but not this one. I did visit the store once before. The store advertises a large selection musical instrument supplies. I was searching for a Manhasset music stand, a very common item for music players,but the store did not carry.

Came here for a quick stop, looked and found with helpful assistance a stereo audio splitter cable…read more Staff was friendly and very helpful. Admittedly, just ran inside for a simple find. Store's inventory was lacking compared to the store located in St. Augustine, that store carries more than what a hobbyist would really need. For what I needed, this store and staff came thru. 4 stars for helpfulness and upbeat happy attitude.

i'm not sure who was working on February 10, 2025, but she was extremely rude. I came in to look at…read moresome bajio sunglasses and she was very upset that I did not plan on purchasing any. I just partnered with the company and told her I didn't have a need to purchase them but I need to try them on. She saw that I worked in car sales and said she hopes that I get lots of customers who don't plan on purchasing anything to come in. Extremely rude and unprofessional, and quite frankly not sure how she ended up in a customer service

I have purchased 2 pairs of sunglasses from this location and always received great service! My…read moreglasses tend to stretch out from pushing them up on my head and they are always willing to clean and tighten them up for me!