I feel like I have to have support on speed dial- I pay $$$$ for fast internet but have almost…read moredaily outages and seem to raise the rate every other month- looking into Frontier cable

I am not satisfied with your Cable Service in Benton, Illinois right now. we have your Cable TV…read moreService and Internet Service and right now, I am thinking of switching to another service. the Internet goes off and on most of the time, and today, the TV Service locked up (every channel). you have taken some of the channels off, but did not decrease the monthly billing. j but then with the March billing, you increased the billing. that is not right. I m totally dissatisfied. this has been going on since Sparklight took over. also you cannot find a local phone number to call when you are having problems.

Great service, local company with excellent rates for an outstanding internet connection!read more

From the owner: Futiva is a leading fiber internet and VoIP telecommunications provider serving Southern Illinois…read morecommunities with over 70 years of regional experience. Based locally in Southern Illinois, Futiva offers high-speed fiber optic internet services with speeds up to 1 Gig (1000 Mbps) symmetrical upload and download, along with comprehensive business communication solutions including hosted VoIP phone systems, Hosted PBX, and unified communications platforms. The company provides contract-free services with unlimited data and calling options, featuring state-of-the-art fiber optic technology that delivers faster speeds and lower latency than traditional cable or DSL connections. Business services include Futiva Hosted Communications with advanced features like call centers, receptionist solutions, mobility integration, and collaboration tools that work across multiple devices. Residential and business customers benefit from no-contract plans, unlimited bandwidth, and competitive pricing starting at $69.99/month for 250 Mbps service. Futiva serves the Southern Illinois region with locally-based customer service and technical support, offering satisfaction-guaranteed telecommunications solutions without long-term commitments.

Hometown Internet Service Provider and Computer repair facility. Very friendly and courteous…read morestaff. Locally owned and operated.

From the owner: We are a technology company. We specialize in helping people utilize technology and internet based…read moreservices. We offer Internet Service, Phone Services, Security System, and technology repairs. We are a family owned and operated business and our goal is to help.

This company sucks. Internet service always down. Will send somebody out 3 weeks later and you will…read morestill have a problem with service. Poor customer service, not professional at all. The reason they do this is because we only have 2 internet companies which is Extreme by Mediacom or Frontier. Their business practices needs to be looked into. I wouldn't recommend this company to anybody. We will be switching to a private internet company and I will let everyone know not to get Frontier.

Received great customer service at this Verizon store. Wasn't overly crowded and didn't have to…read morewait long.

I dislike leaving negative reviews out of fear of sounding like a "Karen," but... yikes. The only…read morereason I'm leaving two stars and not one is that they did thankfully have a pretty quick response time to me, even without an appointment. I recently transferred to a competitor service, primarily due to Verizon's lack of customer service. When I went into Verizon Carbondale and requested a print-out of my final bill, the employee/salesperson said that they weren't able to do that in the store, and that I had to contact the customer service phone line. I sat in my car to do that, and then customer service said to request my bill in-store. I explained to customer service that I was directed to call them by the employee in-store. I try a second time, explaining to the employee that customer service sent me. Once more, I'm told by the same employee/salesperson that there's nothing Verizon can do from the store, even though their help line, which is ABOVE the employees, said that it's perfectly within their store's policy. It wasn't until I went in a THIRD time, with the customer service rep on the phone, that it took three employees to help me access the system to get my final bill, 15 minutes before they were supposed to close. That was when I was told that I had to wait for the physical copy to be mailed, and that it would take a few weeks. At this point, I've been in and out of the store and off and on the phone with customer service for almost two hours, when everyone's time could have been saved if they simply followed through on my what-I-thought-was-a-reasonable request the first time. I also had an issue a year prior where I asked the employee a specific question that applied to the address written on my phone bill multiple times, and each time she confirmed that it was correct. She ended up missing the mark completely, sending my bill to a former address that is hours away, which ended up being a MAJOR inconvenience in my situation. I didn't think much of it, assuming it was something out of the employee's control and had more to do with corporate, but I would have preferred her to just be honest with me, even over something seemingly minor. Overall, the employees/salespeople acted like I was an inconvenience for them and sort of gave me an attitude while being completely unhelpful. Glad that I switched to another service provider after all of this, and I'm hoping I won't have to deal with Carbondale Verizon ever again.

Is there a no star option? They wasted my time and completely failed to meet the basic, entry…read morelevel, expectations for any service provider. On 11/3, I went to the website to sign up for internet service. The website indicated that my address was within their service area, so I selected the service I wanted, picked the time and date for install (11/7 at 8am), and waited. They texted me twice -- once on 11/5, and again on 11/6 -- to confirm the appointment. Annoying. Anyway, on 11/7, I got everything ready at 8am, and waited. By 8:15, I was concerned -- by 9:15, I was angry. I called them to see what was up. The CSR informed me that, even though the website listed my address as within their service area, it really wasn't. They still needed to run the fiber up my block, and just didn't have the time, wherewithal, or inclination to do it. Apparently, there was a note on the account that someone from the sales team was going to call me sometime on the day of my scheduled install to let me know. Now, dear reader, I'm sure you know that the proper time to tell someone you can't deliver the service they just signed up for is when they sign up for it. Barring that, the next best time is ANY TIME BEFORE THE SCHEDULED INSTALLATION DATE! The absolute worst time, of course, is after that scheduled install. You also get negative bonus points if the potential customer has to call you to figure out what went wrong. So I shan't be using them. I recommend you think twice, or even thrice, before you do as well.

A sales rep was in our neighborhood, and said I could try the service free for 30 days. Thank God…read morefor that because I used it for two weeks and that was enough. Promised speed, 500 Mbs. Actual speed maxed out at 220 for a couple of days, then it dropped to 160,then 100. When it hit 16.1 (not a typo), I called to cancel. Obviously, they blamed my router, but once reconnected to Spectrum, I had 400 up and down again, like always. Guess it wasn't the router. The installers cut the boundary wire of my robot mower in spite of the fact that I'd showed them exactly where it was. They sent a truckload of four people to bury the fiber line, and they cut the boundary wire a third time, while I was standing there, pointing to its location. The salesman was slightly pushy, but not bad, the installer was nice and covered his boots once he saw the light carpet, the line installers and whatever that weed-scented truckload of people were supposed to be were very unprofessional. If I'd got even half the promised speed, I probably would have kept it because it was cheap, but I didn't trust it after that steep decline.

Requested their 500Mb service and their sales staff spend 5 minutes arguing with me to try and…read moreconvince me to move to their 2Gb service. I explained my needs and my DECADES of experience with networking, internet and general computer use but the sales person would not let you. Despite the fact she was providing bad info. The pricing for their service is very competitive and if the sales person had just accepted my order as I made it I would be making the switch. However I am concerned their staff either lacks proper training or just flat out lied to me based on my experience to date.