I was returning a cell spot device and unfortunately customer support at the local store has…read moreconsistently been unpleasant. H.B. is usually the one who has "helped" me and every time he acts as though he shouldn't have to do anything to help. Almost always I've had great customer service from T-Mobile employees BUT this store and especially this employee (H.B.) do NOT reflect T-mobile customer service. There were six people working and only one other customer was present and tbeing helped. The associate helping that customer was the only one that said hello and the rest just stood around until one said she could help....but no smiles, no common courtesy or even basic pleasant customer service. This town is known for having appalling customer service but this person and this store as a whole is one of the worst. I ended up taking my device and walking out. I can guarantee I won't go back to that store. I've experienced this three times too many.

We were not greeted by employees when we walked in. We said hello to the two male employees who…read morelooked at us, then turned away. We started looking at the phone selections and were told, "Sit down and no browsing of the phones allowed." There were absolutely no signs saying we couldn't browse. In my 9 years of being a customer to T-Mobile, I have never experienced such rude customer service by any T mobile employee but here at the Gallup location. The whole vibe and atmosphere was unwelcoming.

My parents are older ,they went to see about getting a new phone for my dad. Instead of trying to…read morehelp with a new phone they were trying to sale them another line for a new phone ,and employees said " you don't need to use that line",But still have to pay for it every month plus pay off his old phone at the same time . When they didn't want to do that the employee was mad and took her time and my parents didn't even get helped they just left . Girl was so rude and shouldn't be in customer service .

Brought in broken phone to have info transfered to a new phone. Chris, the manager, was very…read morehelpful, and professional... He was able to transfer the data without any problems..

I've been here twice now for various reasons and they've always been wonderful, helpful, without…read morepushing products onto me. First Richard and today, David. Lots of information without any condescension for non-techy me Thank you!

Gallup Cellular One experience has been the worst. Olivia, customer rep, yawned, disinterested,…read moredidn't answer my questions nor explain the new cell phone options that I was interested in. After a while, I walked out. I won't be spending my money where I am not appreciated.

I was there 2 days ago. The guy that helped me was very rude! No smiles and bad customer service!read more