My husband and I are traveling cross-country and my cell phone died, so we stopped here to choose a…read morenew one. We are an older couple and not very tech savvy, and Richard took the time to explain all of the options, features, etc that were available to us. He was very friendly and patient and answered all of our questions so we felt comfortable with the products we chose. We ended up buying two phones, a watch, a travel pack and two phone covers before we left. We were thrilled with his service and with the products we ended up with. I would definitely recommend this store to anyone needing help with cellular needs.

I am self-employed and visiting family on reservation. I realized the internet service is not the…read morebest so I went to Verizon to see what options I had with them as I am a Verizon customer. I have to say, I am impressed with the Customer Service I received. LillieAnn, Sales Rep, was the best! I ended up getting a JetPack and am now 2-weeks into using it. Verizon has really stepped up their coverage and internet options.

My parents are older ,they went to see about getting a new phone for my dad. Instead of trying to…read morehelp with a new phone they were trying to sale them another line for a new phone ,and employees said " you don't need to use that line",But still have to pay for it every month plus pay off his old phone at the same time . When they didn't want to do that the employee was mad and took her time and my parents didn't even get helped they just left . Girl was so rude and shouldn't be in customer service .

Brought in broken phone to have info transfered to a new phone. Chris, the manager, was very…read morehelpful, and professional... He was able to transfer the data without any problems..

Wow, so fast, efficient, low-key, unpretentious and friendly…read more The battery in my fob (Toyota hybrid) was starting to run low. A friend recommended I try here first; so glad I did. Popped in and out within 6 minutes. I'll remember them in the future!

I was returning a cell spot device and unfortunately customer support at the local store has…read moreconsistently been unpleasant. H.B. is usually the one who has "helped" me and every time he acts as though he shouldn't have to do anything to help. Almost always I've had great customer service from T-Mobile employees BUT this store and especially this employee (H.B.) do NOT reflect T-mobile customer service. There were six people working and only one other customer was present and tbeing helped. The associate helping that customer was the only one that said hello and the rest just stood around until one said she could help....but no smiles, no common courtesy or even basic pleasant customer service. This town is known for having appalling customer service but this person and this store as a whole is one of the worst. I ended up taking my device and walking out. I can guarantee I won't go back to that store. I've experienced this three times too many.

We were not greeted by employees when we walked in. We said hello to the two male employees who…read morelooked at us, then turned away. We started looking at the phone selections and were told, "Sit down and no browsing of the phones allowed." There were absolutely no signs saying we couldn't browse. In my 9 years of being a customer to T-Mobile, I have never experienced such rude customer service by any T mobile employee but here at the Gallup location. The whole vibe and atmosphere was unwelcoming.

I worked with Paul at the Russell Cellular Center on US Highway 491. He was excellent. He answered…read moreall my questions and went the extra mile to be sure I understood everything. I was very pleased with the excellent service I received and I would certainly go back to work with Paul again.

The sales people are friendly, helpful, knowledgeable on the items they sell. The finance staff are…read moreok but some are kind of rude when making payments. I stop by the store to look for a new bed and found a good selection, Pricey but the bed is super comfortable. Thank you Sales Team.

Buyers BEWARE....This business is using covid as an excuse not to deliver furniture to customers…read more Other furniture stores and businesses are simply wearing a mask when delivering purchases, why can't Castle Furniture??? I guess I'm buying from Ashley furniture, I called and confirmed that they deliver.