Just chalk it up to another miserable experience dealing with a cell phone company. I don't know which is worse, the mobile phone industry or cable industry. They both love bringing the pain on a daily basis.
This particular retailer took it to another level. We bit the bullet and decided to switch carriers. Ugh, how I dreaded doing this since I knew the process would be brutal. My expectations were extremely low, and this location managed to surpass them quite easily. I counted on 2 hours, and we were there for 4. Added bonus, we had to return the next day for an additional 2 hours since they had to troubleshoot something else.
I turned in my old phone for a credit and never received it. The sales rep said that it could take 2 months. After 2 months I called Verizon and they couldn't locate my phone. I gave them the tracking number and was told that this location shipped 10 older phones in one box. There was no way for them to tell which phone was mine. To top it off, they never honored my military discount. They said this could take 2 months too.
This place is shady. Just make an appointment at one of the main Verizon stores. read more