This company boosts profits by charging local residents for anywhere from 2-3 weeks/year of non…read moreservice. Keep in mind that service for high speed internet from them can cost upwards of $5 per day. Then they claim it's regular maintenance in an effort to never credit residents for that downtime despite rising costs on a yearly basis. This should be the last company you choose to do business with.

Mediacom is the absolute worst!!!!! The ladies in the office have always been nice but the morons…read moreyou talk to on the phone don't care about you. I have been a customer for over 15 years but cancelled my account today and will never go back. These jerks raised my already high bill for internet only from $123 to $181.35. Why am I getting screwed when I've had this service for years? When I called today the guy who clearly hates his job - Erik - wouldn't say anything on less I was talking. Then would say I was talking over him. I would say go ahead and tell me what you wanted to say and it would be dead silent. So I would talk and that's when this guy would start talking. What kind of game are you playing at Erik????? I cancelled my service and requested a supervisor to call me back but no one ever called me back. I don't know how mediacom can possibly stay in business. My new service is over $100 less than Mediacom. Now let's talk about how crappy their service is. I have a brand new modem router in my house from Mediacom and I have to reset it several times a day. When it is working it's poor quality. Trying TJ watch Netflix or amazon prime is different because if the lagging. Reminds me dial up internet from the 90's. Shame on you Mediacom!!! I'm still waiting for a call from a supervisor but I'm betting that will never happen . .

Do not use this place for computer repairs. After being told…read morethey were not busy and it would only take a couple of days, I waited almost 2 weeks and could not get them to return my calls. The tech was never there when I called and never did return my calls. He either lies to the owner about what was happening or the owner himself is not trustworthy. Because what I was told was absolutely not true. I eventually insisted on taking my PC back after 2 weeks and it was not repaired. Not the way to run a business. If I could give less than 1 start, I would.

From the owner: Connecting Point Computer Center has proudly served North Central Illinois since 1968, providing…read moretrusted technology solutions for businesses and residents. We specialize in Managed IT Services, business IT support, cybersecurity, Microsoft 365, cloud solutions, networking, VoIP phone systems, backup and disaster recovery, and IT consulting. Our experienced technicians also provide expert computer repair, laptop repair, virus removal, data recovery, and technology support. Based in Peru, Illinois, we proudly serve clients throughout the Illinois Valley and surrounding communities with dependable service and personalized support.

I went to the Verizon Wireless here in Ottawa and was updating my iPhone was told I would have to…read morepay in store charges was not told what those in store charges were and I later see on my bill there is $60 of in-store charges. I like how they don't tell you that it's for an insurance plan that you didn't ask to be signed up for and for their time. That's fine if I would agree to that but I didn't agree to that and I like how they just make it a blanket statement. I asked why they didn't tell me what the in-store charges were, and how much they would cost and she told me because I didn't ask. Very poor customer service. I was also told that if you go to a corporate store. There's a chance I wouldn't of had to pay any of that, nice to know after the fact.

Went to Verizon on Thursday to ask for assistance with new phones for myself and my husband…read more Denisha ( do not know the correct spelling) was polite and smart and went over and above to help us. She also has a great sense of humor and fantastic customer service skills. She deserves a raise!! Very happy customers.

Farm (rural) living and high speed Wi-Fi are two things that don't go well together. However,…read moreClearsky has fixed this problem and does it BEST! From coming out to check the property, installation, pricing and everyday service Clearsky is top notch! Rarely do we have issues. And if we do EVERYONE (no matter the provider) is having issue (ie. weather, companies cutting fiber optic cables) We HIGHLY RECOMMEND Clearsky!

I work from home and woke up at 7am to no internet. I've tried rebooting the router several times…read more Finally emailed at 9 this morning. Never heard back so I called. Kayla is out of the office today and I was told to press option 3 to go to the tech department. I do that. It's silent and then I get put back into Kayla's voicemail. It's not 2:35pm 3/2/26 and I've emailed 3 times and I've called 16 times and left 2 voicemails and haven't heard back. You guys going to pay me since I wasn't able to work today? Or how about money off my bill since you guys can't answer your emails or voicemails? Horrible customer service and horrible quality internet. I pay $80 a month for the service to stop working multiple times a month. Avoid this company.

The knowledge and expertise you get from Future Link IT is top notch. I have used this company for…read moreboth personal and business and they are nothing short of awesome. They take the time to understand your specific needs and diagnose your network problems or issues and do not try to inflate the problem for their benefit. Future Link IT truly has your best interest in mind and can be trusted. I feel safe using the internet with their security package. That trust goes a long way.

Saved me $680/yr over ATT internet and phone service..Great customer service should a situation…read morearise... VERY SATISFIED CUSTOMER HERE!!

Great Service! Highly recommend! Everyone is super helpful and friendly on the phone. I never…read morehad one problem. I had the service for approximately 2.5 years. Unfortunately, when I relocated they were not in my area. I wish I could take them everywhere. Highly recommend.

just " upgraded " to their fiber optic.... nothing but problems since.... much slower until I…read morediagnosed and fixed problem myself.... the home phone lost its service, they had to come back, and all within two weeks of " upgrading " i live in metamora and have known most of the people who work for this business which is why im not surprised when f ups like this happen, if you lived here, you would realize that this is par for the course. I'd be disappointed if I actually expected anything from these clowns. I anticipate future outages. 1 star because zero isnt an option