Guy that installed our modem was nice and professional. Internet speeds are fantastic were getting…read morearound 800 down 60 up. Would recommend their gigabit plan for any gamers/content creators that need the high bandwidth

I would give ZERO stars for Mediacom. The absolute worst customer service, high cost for little…read morevalue. Zero accountability at Mediacom. The cable set-top boxes have been an absolute nightmare since April. We get a letter stating that they were going to encrypt the channels and we were required to get set-top boxes for each TV in order to continue getting cable TV. We have had recurring issues with the high definition (HD) channels not displaying properly. It has taken FOUR technicians to come out to troubleshoot these issues. We have been overall very dissatisfied with the level of customer service provided by Mediacom. It should not require me to make more than one phone call and several hours with a customer service rep only to be told they need to send out a technician. The last three technicians Cody, Matt and Anthony (who is technician #101432) have been very helpful but we have wasted countless hours with Mediacom. May 28, 2024 was supposed to be a service call regarding our HD issues, and the technician Matt thought he was setting us up with internet!! For the record we were NOT signing up for internet, we already have fiber internet through Surf! Turns out the last customer service representative who was supposed to provide me a QUOTE for bundled internet and TV had actually signed us up for new internet WITHOUT MY CONSENT. Matt had canceled the service for us. I called Mediacom and spoke with a supervisor (Stephanie), who told me she was going to access the phone conversation between me and the customer service agent who signed us up for internet. She said she was handling it. Then a week later the HD went out AGAIN. On June 5, 2024 I wasted an hour and 20 minutes on the phone from 9:30pm until 10:50pm with a customer service rep named "Mae," customer rep number 19-C, who was clueless on how to help. I asked her FOUR times to transfer me to a supervisor. She ignored my requests until she finally said there was an agent free. That person "Michelle" tried to help me and failed, and said she had to send a technician the next day. I was promised a partial credit on my next statement from both "Mae" and "Michelle" for the HD issues but they wouldn't say how much the credit was. The technician (Anthony) who arrived June 6 did some troubleshooting and said the third set-top box was never registered to our account by Mediacom. How is this the customer's fault? I emailed customer support to complain on June 16 and got a reply that was a weak apology and they stated we were issued credits. Imagine my absolute disgust when I get the paper statement in the mail today and discover the credits they issued were a whopping $5.19. Plus the "change order" ie the Mediacom rep who ordered internet without my permission was charged and then removed. I emailed customer care again to express my dissatisfaction at the $5.19 credit. They sent me another apology today 6/18 and offered to give us 7 days of credits. This is still insulting and this should be at minimum a month's service waived, but I have spent WAY too much time and energy on these people. Will be researching other TV providers, perhaps satellite is the better way to go!

Do not use this place for computer repairs. After being told…read morethey were not busy and it would only take a couple of days, I waited almost 2 weeks and could not get them to return my calls. The tech was never there when I called and never did return my calls. He either lies to the owner about what was happening or the owner himself is not trustworthy. Because what I was told was absolutely not true. I eventually insisted on taking my PC back after 2 weeks and it was not repaired. Not the way to run a business. If I could give less than 1 start, I would.

From the owner: Our company is dedicated to providing our customers with total computer solutions for business,…read moreindustry, and individuals. Mission: "We Provide Solutions" Our company philosophy has always been to help our customers solve their problems and to provide them with service before and after every sale. Customer satisfaction has always been the guiding force of our company since it was founded. Some of the services we offer include: Computer sales, repair, service, warranty work LAN/WAN Design and implementation Network cable installation Educational Training Data communications Hardware maintenance and plan options Custom programming Manufacturer's and extended warranties Computer service bureau/accounting services Website Design and Search Engine Optimization Website Hosting Domain Name Registration Website Marketing/Search Engine Optimization Pro-Active Network Management Surveillence and Security Solutions Voting & Balloting Services

I went to the Verizon Wireless here in Ottawa and was updating my iPhone was told I would have to…read morepay in store charges was not told what those in store charges were and I later see on my bill there is $60 of in-store charges. I like how they don't tell you that it's for an insurance plan that you didn't ask to be signed up for and for their time. That's fine if I would agree to that but I didn't agree to that and I like how they just make it a blanket statement. I asked why they didn't tell me what the in-store charges were, and how much they would cost and she told me because I didn't ask. Very poor customer service. I was also told that if you go to a corporate store. There's a chance I wouldn't of had to pay any of that, nice to know after the fact.

Went to Verizon on Thursday to ask for assistance with new phones for myself and my husband…read more Denisha ( do not know the correct spelling) was polite and smart and went over and above to help us. She also has a great sense of humor and fantastic customer service skills. She deserves a raise!! Very happy customers.

I work from home and woke up at 7am to no internet. I've tried rebooting the router several times…read more Finally emailed at 9 this morning. Never heard back so I called. Kayla is out of the office today and I was told to press option 3 to go to the tech department. I do that. It's silent and then I get put back into Kayla's voicemail. It's not 2:35pm 3/2/26 and I've emailed 3 times and I've called 16 times and left 2 voicemails and haven't heard back. You guys going to pay me since I wasn't able to work today? Or how about money off my bill since you guys can't answer your emails or voicemails? Horrible customer service and horrible quality internet. I pay $80 a month for the service to stop working multiple times a month. Avoid this company.

We have really improved our internet quality ove th years. We have now started a fiber company…read more Cheap prices. We have Impeoved our customer service and helping others in need of internet. Awesome internet, awesome everything!

The knowledge and expertise you get from Future Link IT is top notch. I have used this company for…read moreboth personal and business and they are nothing short of awesome. They take the time to understand your specific needs and diagnose your network problems or issues and do not try to inflate the problem for their benefit. Future Link IT truly has your best interest in mind and can be trusted. I feel safe using the internet with their security package. That trust goes a long way.

Saved me $680/yr over ATT internet and phone service..Great customer service should a situation…read morearise... VERY SATISFIED CUSTOMER HERE!!

Great Service! Highly recommend! Everyone is super helpful and friendly on the phone. I never…read morehad one problem. I had the service for approximately 2.5 years. Unfortunately, when I relocated they were not in my area. I wish I could take them everywhere. Highly recommend.

just " upgraded " to their fiber optic.... nothing but problems since.... much slower until I…read morediagnosed and fixed problem myself.... the home phone lost its service, they had to come back, and all within two weeks of " upgrading " i live in metamora and have known most of the people who work for this business which is why im not surprised when f ups like this happen, if you lived here, you would realize that this is par for the course. I'd be disappointed if I actually expected anything from these clowns. I anticipate future outages. 1 star because zero isnt an option