John is absolutely amazing. He spent so much time walking me through how to optimize my…read morecommunication systems and troubleshoot everything. I will stick with Benton forever as long as John is there.

From the owner: Benton Communications, a subsidiary of BCT, offers comprehensive telecommunication services,…read moreincluding high-speed internet, digital TV, and phone solutions, to residents and businesses in the Benton County area. With a focus on reliability, affordability, and exceptional customer service, Benton Communications strives to connect communities and empower businesses with cutting-edge communication technology. Trusted by locals for over a century, we are committed to delivering seamless connectivity and enhancing the lives of our customers.

This internet provider has horrible customer service, internet always crashes, and they always…read moreblame it on the router which they make their customers pay for. We have now had to purchase 4 routers because the"old ones don't work". How about don't sell us a shitty router that only lasts 6 months.

Since a manager has NOT called me back as stated they would at the bottom of my poor review re: a…read morefemale employee I will complain here. I have not made a 1 star review for any business anywhere in the US .; That includes motels, veterinarians, restaurants but ....about our local Verizon store in Alexandria, MN I give one star. I am guessing this is a non corporate store and not corporately owned. In reading all reviews about Verizon it does seem a LOT of complaints involve non corporate stores. They will sell you a phone. That is pretty much it. Poorly trained employees who should not be on the floor or still in training re: customer service, plans and the phones themselves are attempting to help people with Expensive product and investment *I was pushed towards plans with far too much data GB for me. "It was better to start me with more than too little." I went home to read info on plans since I could tell I wasn't hearing about them all.( For what ever reason, there are no Verizon plan brochures any more. ) I've been a Verizon customer for years. ( I pretty much had to be due to tower coverage) We can ALL see I didn't need much GB. * I chose my own phone without the flailing, failing, inadequate and mainly under-educated help from the employee. "Oh, you don't want to go that cheap" is pretty much the only information I got. This girl just doesn't know her stuff. I went home to read about my probable phone choice and others as well. * She can transfer Nothing. (Among other simple things.... Me-where's the ap button on my home screen- Her- "oh , I think they did away with it)" I specifically said to Point my pictures to Gallery, where I can save all and edit. I specifically said DO NOT POINT THEM towards Google ( cloud). "Oh, you'll like it. That's where it goes....to the Cloud" I got the cloud...nothing in my Gallery. Messages did not go over , NOTHING transferred over. With exception of photos and messages, I brought my new Samsung phone home overnight and got it back fairly close to operating as my earlier Samsung phone . Took my phone to the local computer/phone specialist . He transferred my phone over in it's Entirety in an hour. Same with the T mobile guy previous this same week. Sadly, I couldn't keep my Mobile phone due to lack of good coverage in my area. I am stuck with Verizon for awhile longer. Little competition can create "don't have to care" attitude. I am waiting for T Mobile to get busy on their towers in this area so I can switch.

Helpful guy here today for my account changes. Nice location and all the cool usual stuff found…read morehere. I hope to return again when in the area.

Really lousy in all aspects. Customer service is horrid. I ended up cancelling my account for a…read morelitany of issues and ended up with a 'missing equipment' bill years later. Save yourself the headache and go elsewhere.