I wrote a whole review about how terrible they are and agents cant be bothered to take your calls,…read moremaking the receptionist handle it, but yelp wouldn't let me submit a detailed review. they were terrible, impossible to get an agent on the phone. would only allow me to speak to the receptionist when what I wanted was to add a home to my policy. nope, couldn't be bothered. then when I said, I'm not doing this, I will go elsewhere, agent then calls back and says, we must have gotten cut off. lady, stop telling fibs. you never took my call and you know I said, yeah, this doesn't work for me to have the receptionist be the go between - I'm going to a different agent. imagine. telling the customer a lie about the conversation they were part of. I'm sure will be real great when it comes to a claim. NO THANK YOU.

I've been using USAA for years. After I got out of the military I started looking around for…read moredifferent insurance companies to see the difference. She was genuinely helpful. She helped me with car, renter and even had appointment set up to go over my new job coverage in person. What a genuine and human approach to the whole process. (Never got that at USAA) Glad I switch and tried a different company and it was cheaper and better coverage. From someone new in the area, I appreciate the help. Everyone here is amazingly helpful and kind. I will actually suggest people to come here if they need insurance on anything. Thank you !