It's been more than 3 months of T-Mobile scamming my family. At this rate, I'm sure this is just a…read morepart of an ongoing scam they have going on as I found other reviews describing the same exact scenario we're fighting. We went into the store to return a device that was being replaced by insurance. We were instructed to mail the device back using a specific mailing label, but decided to go through the store instead. The store manager, Ana, accepted the old phone on March 13 and said she would send it back. For months, T-Mobile has gone back and forth saying they never received it, then they did receive it but don't know where it is in their warehouse, then they found it but they received it late. T-Mobile is now charging us $1,100 for the phone that is currently in THEIR POSSESSION. Having already taken half the amount from our AutoPay account and claiming it would be applied to our monthly bill, is now saying it needs to be applied to the cost of the phone. And they're refusing to send us back the phone in exchange for the payment, but why would we pay for a phone we no longer have?! The store is refusing to provide any shipping details about the returned device and we were told only Loss Prevention and the District Manager Helio Alavarez can confirm the camera footage of the phone being dropped off. I've contacted the District Manager multiple times with ZERO response. Clearly this is something they doing to regular people and getting away with it and it's disgusting. My family has been TMobile customers for decades and it's gross how they're treating paying, loyal customer.

Just a terrible location, from the staff's complete lack of knowledge to being completely void of…read morefriendliness. Walked out for not only today but for the second time here. Go to milford mall or Trumbull mall if you are in ansonia area. Was told its not a corporate location and was privately owned i hope the owners take notice.

They charged me more than once for the same service in the same month…read more.. Then, when I call, they don't have operators in the office by 6:00am (when the recording says they are open). I am now considering the change to another provider.

customer service is not reliable... no one answers the phone, even tried 4 different numbers,…read morepeople on chat window are worse than level one (know nothing). phone service is OK, value against competitors is good.

not company owned,,, they are a rip off joint with terrible service. Went to company owned store…read moreand things all set. This guys only interest is to rip you off. As an aside been with AT anT since first smart phone, over 30 years at around 100 a month, And the staff there just treats you like garbage

The store manager (Nady?) is it extremely rude and lazy. She out right refused to help me with an…read moreissue. I asked her to please call customer service to help and she refused. Told me to go to Milford. I couldn't believe that while sitting on her ass doing nothing in an empty store she would not help me. Totally disgusting behavior and attitude. I will tell everyone I know to not give this store any business.

Eli went above and beyond in every possible way. In my decades of dealing with cell phone…read moreproviders, I have never encountered an employee as exceptional as Eli. He is incredibly knowledgeable, remarkably patient, and has a wonderful personality that puts customers at ease. What impressed me most was his dedication to helping me resolve a very difficult situation. He worked tirelessly to secure a refund after I was affected by the fraudulent actions of a Verizon employee in Fairfield. Employees like Eli are rare. Verizon is fortunate to have him, and he deserves recognition for his outstanding work. Eli shouldn't just be a manager, he should be running the entire company! Lastly, Spencer was helpful as well so if Eli is not available ask for Spencer.

Eric was very helpful and awfully sweet. He helped me to get what I needed and was very quick at it…read moretoo. Deserves a raise! Thank you Eric!

My husband, our little one and I stopped into iZeek today after reading all of the fantastic…read morereviews here. We had been traveling for two hours coming back from a mini vacation out of state, so we were thrilled to hear that my husband's cracked iPhone screen could get replaced and repaired in about 15 minutes. It was fixed in 10 minutes, if that. The storefront is clean and well organized. There is also music playing which was a nice touch. I would totally recommend coming here if you need any iPhone repairs. I think they offer additional services as well, (see my pictures). The two people working there (I didn't catch their names) were personable and very friendly. A real pleasure to do service with. Go on their website and enter your email prior to coming, you can get 10% off an iPhone repair with it. If we have any issues with either of our phones in the future, we will totally be back.

Sometimes you have to be careful with the reviews. Not all the reviews are real.They actually rip…read moreyou off. They are really expensive. The repair charge for the product is more than the product actual price. I wouldn't recommend this to anyone. They charge $60 only for checking your product.