The guys are very knowledgeable and helpful. I would definitely recommend them to anyoneread more

Went in to get our daughter's phone fixed. Quick and efficient service. Highly recommend them.read more

If you want to keep your operable do not go to this place. I went in there for a Crack screen paid…read more$300. My battery stopped charging after leaving this store, mind nothing was wrong with my battery before going there to get my device repaired. I came back the next day to have them repaired my battery. I paid them $75 more. Now on day 3 and my phone cannot charge. This place scammed me out almost $400. I had to order a replacement phone costing me over $1500

please go elsewhere they have no idea about what they are doing they admitted that they didn't know…read morewhat was wrong and tried things to destroy my expensive phone and they don't take responsibility on it. The guy who fixed my phone to destroy it only told me you don't know how to fix it and what is wrong with it but you expect me to know it and I told him I am not the phone repair person I am not supposed to know, you do. Insane. Do yourself a favor and stay away from this place. Very disrespectful And unprofessional. When I said I can't afford a phone like this again what am I supposed to do he tried to sell me second hand phones. I think that is why they kill your phone to sell you another.

I used to go to this store all the time. The staff was professional and helpful. That is no longer…read morethe case. I had an awful experience there this week. The person who waited on me was rude and arrogant. Worse customer service I've experienced anywhere. I had an issue afterwards that I needed help with and took it to the Orange store where the representative was courteous, polite and efficient. I don't understand why the woman in the Shelton store still has a job.

DO NOT DO BUSINESS HERE. I went to buy a new iPhone, and they lied, saying I had to buy extra…read moreinsurance even though I had a family plan. Another store affirmed that I didn't have to buy this extra insurance. I only shopped here because it was the only store with an iPhone 16 in stock and I needed it desperately for work. This may be part of a commission grab. I bought the phone and paid the double insurance fee and then I went to another store the same day where they reversed the charge. I told Victor, the manager, that I'd be writing this comment and as I left he said: "Get the f#* out of my story you f#*ing idiot. And don't come back." This is a third-party vendor and I've been scammed by these kinds of AT&T stores before. Go to a corporate store in Orange, Fairfield, or Trumbull instead. To be fair, this might be a larger corporate problem. In doing a little investigation I found that these stores and managers do have quotas to fill. One comment in a Reddit post (see link below) stated that "The real issue is corporate requiring certain metrics and numbers be hit. When stores fail to meet those, they get punished in some way. So, instead of missing, they invent ways to meet them." I have contacted the FCC and BBB. https://www.reddit.com/r/ATT/comments/mhhtyd/required_insurance_when_purchasing_and_upgrading/ Has something like this happened to you? Tell us about it.

Fairfix has moved to Trumbull Mall. i had previously had good experiences when they were at…read moreFairfield location. DO NOT GO!!! I had a minor problem with my iPhone and it came back ruined. The young guy who worked on it took zero responsibility in spite of it barely working now and I'm headed to Apple's Genius Bar (and a big bill) to get it back to the way it was- hopefully!!! HORRIBLE

My laptop has suffered some sort trauma and now the screen will periodically freeze then gradually…read morebecome completely white. If I play with the screen a bit, flip it back and forth between open and closed a few times, then it will work ok.. for a while. I stopped in here for an estimate. The guy said he had never seen anything like this, that he would have to open it us and take a look. I asked if there was a diagnostic fee, and he replied with "yes... $60"... !! I don't know about you, but I don't feel like subsidizing the education of someone else's technician... that's not what I pay for. I pay for expertise and service. If the expertise is missing, don't expect me to pay for your learning time. That's my .02...

Worse customer service in my situation, I fixed the screen of my phone after one week, and the…read morephone turned off. When I returned to them and explained the situation they told me they could not do anything because I passed Over one week. I felt mad because I did not go the Apple and fix it over there even though it is expensive it still has a warranty if something happens to your phone.

I went in with a issue on my mom's phone and they were AMAZING! Diagnosed the problem and fixed it…read morequickly and reasonably! Highly recommend!!!!!!

Went to get a new battery put in my old phone met Mike who was great we talked for about 10 or 15…read moreminutes and the job is done. The price was just what he said it would be. I'm pretty sure we're gonna do a little more business about something else he couldn't of been more friendly and professional with what I had done I absolutely would recommend him.

Michael was friendly knowledgeable and efficient i would highly recommend paying him a visit if…read moreyou are trying to save some money on your cellphone bill

Jose and his staff are fast working, and helpful. They helped me filed a claim and fixed my son's…read morephone screen with all in a half an hour and we were in and out super quick.

A laptop I got from a friend was locked. I couldn't open it. I brought it to uBreakiFix. Ray fixed…read moreit the same day and for a very fair price. I was very grateful. It was nice to work with Ray. Richie F

I would rate this one star but the rep Dennis is friendly and efficient. I thought they were down…read morethe block per Waze app, I had to use Maps to find this location. The photos already posted do not reflect the actual appearance, it is way smaller. During my phone purchase, I asked for the mall but apparently you can only ship to freestanding stores. I had to wait an unnecessary long time for the customers to finish before me with their very long transactions, it would have been even longer but Dennis was kind enough to multitask. I thought Verizon's wait time was horrible before, now it's excruciating with only 2 staff members. I was told by the phone rep I could trade in the phone here, that is not true. Tip: ship trade ins to Kings Highway instead if you want a one stop shop.

Top-notch customer service. The manager Dennis spent a lot of time helping me get exactly what I…read moreneeded. Patient, efficient, helpful.

Eli went above and beyond in every possible way. In my decades of dealing with cell phone…read moreproviders, I have never encountered an employee as exceptional as Eli. He is incredibly knowledgeable, remarkably patient, and has a wonderful personality that puts customers at ease. What impressed me most was his dedication to helping me resolve a very difficult situation. He worked tirelessly to secure a refund after I was affected by the fraudulent actions of a Verizon employee in Fairfield. Employees like Eli are rare. Verizon is fortunate to have him, and he deserves recognition for his outstanding work. Eli shouldn't just be a manager, he should be running the entire company! Lastly, Spencer was helpful as well so if Eli is not available ask for Spencer.

Eric was very helpful and awfully sweet. He helped me to get what I needed and was very quick at it…read moretoo. Deserves a raise! Thank you Eric!

My husband went into get a quote on how much it would take to clean his phone. We had got some…read moreridiculous quotes like over $200 at other places and was advised to get a new phone . He solved the problem so quickly and efficiently. Saved us the hassle of buying a new phone. They are under a new name "cell pro" definitely will be going back in the future.

i have been here few days back for my screen replacement and everything went well but at the…read morepayment the guy name called satiaa demanding me to pay cash instead of card with $10 discount and he didn't even given me the receipt its againt the law when i asked the receipt he mentioned out of paper.Its almost $239 into his pockets, The business lead should take care of this kind of persons its not first time we experienced even at the mall entrance with the small kiosk called i care which is associated with this mobile rescue the same guy done this illegal activity asking my cousin to pay with cash out of the cameras and its almost $320 for samsung screen he paid through the zelle app and he didn't even given the receipt and the display was also not fixed well at the edge Thank you