Manager Tracy knowingly lied to me by telling me it is illegal to port a number prior to paying off a phone, when it is actually illegal for a carrier not to port a number when requested. I visited the store for the sole purpose of paying off the phones on my account and not only would she not take my payment, she was very rude and abrupt and not at all helpful. I had been having second thoughts about transferring from as I am a 20+ year customer of Verizon, switching only to have better internet provision but she gave me no incentive to remain with Verizon, instead giving me the impression that Verizon did not want my business. The very minute I mentioned I had switched to T-Mobile, she insulted both me and T- Mobile, displaying no interest whatsoever in trying to address my reasons for transferring nor my ongoing issue with my phone not having fully disconnected from Verizon service despite the number having been ported. If this is what management is like with Victra Verizon, steer clear. I used to be able to go into this store and get outstanding service, but apparently the staff who provided that service no longer work there and Verizon has chosen an individual who needs more training in tact and appropriate response to customer service issues. read more

Do not do business with them. Poor business practices. Upcharges for setup (activating the phone you just purchased $20)and any restocking ($35) due to poor device. Does not give paper receipts for itemization of charges. Do not purchase any products in the store. Pricing for car charger $35; phone case $45 and glass protector $55 and you will be upsold immediately. read more

Customer service is terrible. They say they are going to fix a problem, but it never gets fixed. Also lied to us about the price of our bill when we switched to Verizon and charged us around $120 more. read more