my internet goes off at least once an hour. Agent came out and changed the modem which did not fix…read moreit. Tried chatting then was directed to call an agent. That agent was then rude and hung up on me. The worst internet service I've ever had. Definitely do not recommend.

No words can adequately describe how awful your experience will be upon walking through these…read moredoors. I only know that everyone on Earth should experience it at least once in their lives to truly understand what really bad customer service looks like. Don't even think about being a "walk-in". I was the first person through the doors and 90 minutes later the 2 customer service reps were still taking care of 10am appointments. Left without options, I recommend only showing up with an appointment and only the first appointments of the day. Good luck

Came to this store at 10:05 am.on Thurs, April 30. There was only ONE person there to help…read morecustomers. I was in a line of several people. The lady who had come in first was purchasing something for $40. But that wasn't the worst of it. After all of us had waited for 30+ minutes already, the worker offered the lady an "I help you, you help me" deal, and told her if she'd just take about "10 minutes" to fill in a credit application and get "pre-approved" he would COMP her the item and it would "look good for him" with his bosses! SO WE ALL STOOD THERE WAITING AN ADDITIONAL 10+ MINUTES WHILE SHE DID THIS!!! I hope that this sleazy practice does NOT look good to his bosses! What an awful customer service practice! I could see it if there was no one else waiting in line, or if she could move off to the side and take care of the credit application while the worker helped the next person in lineI could possibly think this was okay if there was no one else waiting in line, or if she could move off to the side and take care of the credit application while the worker helped the next person in line, but that was not the case. Come on t-mobile, you can do better than this!

First off, I have years of sales experience in my background, for various S&P 500 companies...I…read moreunderstand sales gimmicks and the need for commission, but I was lied to by every in store person and Customer service for a month after sign up. I signed up right after Black Friday pay 2 lines get the 3rd free. $120 total cost (family and friends discount or whatever code name they want to give it) it was not applied at sign up nor entered till I made multiple calls and got multiple bills over charging me $150 (no discount applied at all). Then they told me "it would all be taken care of" which it wasn't... my first bill was $30 over the quote, next month they added $97 to the current bill and assured me "we will apply the discount" and took $25 off. My bill out the door was supposed to be $131.25 It went from $161.25 to 228.58 in a month and they informed me that the discount would apply after 1-3 billing cycles, so the next 1-3 months paying full price. I inquired and was informed they WILL NOT backdate the payments and give you a rebate for full price months...so they want me to pay 4 months at an additional $30 per month = $120, and $72.33 for errors made. (The reason I gave three stars instead of one is because I spent an hour today on customer service for T-Mobile, and got through to a manager when I told him I was going to cancel service today if I could not come to a resolution. The manager I spoke to on the phone I believe based out of LAX. His name is Brian and he was incredibly helpful and made sure that every single dollar lined up and he said he would give me a call back three days after the next bill is sent to make sure everything is squared away and honest with the amount I was guaranteed in store... I will have a follow up to this once the next bill comes through. My sincerest advice to any new potential customers for T-Mobile, is to take photos and have documentation and writing of exactly everything that they promise you via word-of-mouth

This company is horrible. We ordered, never received the full order. After contacting them 4 times…read moreI had to go on Facebook to do so. They realize I'm right and in form me two items re out of stock. I choose the same item different color and they informed me they wouldn't grant the same price we were give the day we bought our things. We've chosen to do our business elsewhere. HORRIBLE!

Does not display shipping fee until after you have paid; impossible to reach them to cancel the…read moreorder. I bought something for $3.97, which came up as the total; got a "confirmation" email saying I owe more than $13.00--they charged me for priority shipping, which I did not want.

Chelsey provided exceptional customer service. She was very clear and helpful with instructions. I…read morewould highly recommend her for your cellular needs!

Chelsey Was so wonderful to work with. I placed an order online but something got messed up. She…read morewas very helpful in fixing the issue and getting the order straightened out l.

Fixed a broken laptop screen, replacing the new one when it failed the next day. Great service!read more

Formerly the iDoctor, this amazing service spot was recommended to me by the Geek Squad at Best…read moreBuy. The guys at CPR (Bruce, Chase & John) have patiently helped me save my iPad's life many times!!! First I had a charging problem that, just like taking your car to the mechanic or your kid to the pediatrician, wouldn't happen when I took it in!! CPR took my little bestie for overnight observation, didn't charge me because they couldn't make it act up like it did for me. After my third trip there, they still didn't roll their eyes at me! And iPad finally showed its true naughtiness - they fixed it for a VERY low price. Then I cracked the screen, toddled back to CPR. They fixed it overnight and charged $205 which was more than fair. They stand behind their work, so little iPad and I have been in a couple more times where they didn't charge me! Kudos to these brilliant mantrepreneurs!! I love and appreciate you SO much!!

I have been going to this location for years and I have good experiences every time. They are very…read moreknowledgeable and friendly. I would absolutely recommend this place.

Very helpful advice on using the right battery to start the generator in our motor home while in…read morewinter storage.

Stay away from this store. They are not competent or trustworthy. They gave me the wrong phone…read moreand would not make it right. Wanted me to come back and sit through another 1 hour reconfiguration to exchange phones. Manager will not return your phone calls.

This was the least helpful and most inefficient "AT&T" rep store I have ever encountered…read more They passed me from one to another until I was passed onto the store Manager. She didn't provide answers, she did try assigning me busy work regarding the recent phone buy-back transaction which occurred at this store. Since, I have moved my business to the corporate store on King Avenue West and am thankful to Asst Mngr, Mike Roseberry.