if you need anything mobile or internet related see Lydia she was so helpful. our tower power cord…read morewent missing and she replaced it for free WITH A SMILE!!

From the owner: Visit the T-Mobile store in Cambridge and discover America's largest, fastest, and most reliable 5G…read morenetwork. Shop our best low-cost plans with no annual service contracts - plus our best smartphones, cell phones, tablets, internet devices, and latest promotions. If you're interested in joining the Un-carrier, our staff at 61243 Southgate Rd Ste A4 can assist you in the switching process. Masks are optional for fully vaccinated guests except where state or local ordinances require all guests wear a mask at all times.

Dan was amazing. He is incredibly knowledgeable about phones. He helped us with a new phone and…read moretook care of everything: the set-up, transfer and answered all of our questions. He went above and beyond to make sure we were happy and had what we needed. It was the easiest and nicest phone buying experience ever. I highly recommend this Verizon location and team. Five stars!!! Michele

From the owner: We don't just consider you a customer - we strive to treat you as our "guest" when you join us in…read moreany of our 1,000+ convenient locations. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Getting the best performance for this technology matters, and Verizon delivers.

If they break your phone while repairing it and you have to come back and spend an hour and a half…read moreeach way in your vehicle for them to fix what they broke, I feel a person should at minimum be compensated for the fuel it took to get there. His comment when I asked him about it was "That's not part of the program. " To that, I replied "Well, I didn't break the phone. You did. " He, again let me know that I should not be compensated for the inconvenience, my time or the fuel it took to get there. I then said "So, I guess my time and my money don't matter. " He then said "Well, I'm not going to argue about this. " I told him i didn't come here to argue. I was very polite and just felt like I was being wronged. He said he would replace the back glass on the phone and nothing more. I said I wasn't trying to gouge him I was just hoping he would, at least, give me the $20 it took to get there and home. He snapped the back glass onto my phone and handed it to me and told me to have a nice day. I told him the same and told him to read the review and he said he would. When I say "He", I am referring to the owner.

Been there few times. He's very helpful. A good man to do business with. Always polite and…read morealways helpful.

Customer service was very poor, non-professional...have 3 lines already and this lady still charged…read moreus full price for the 11 pro max...DO NOT GO WITH THIS RETAILER....HORRIBLE!! Let me rephrase that.... We sat there for 2 hours waiting, got charged FULL PRICE for a 11pro max, when we have 3 already on the account, and was intially told we would get 350 off at first...and walk out of there with no phone!!!(due to whatever reason on their end) No compensation, wasted 2 hours of our time, got charged our account 200$(they couldn't get that off either for whatever reason)...No nothing!!. The lady's name was TRACI!!.. Worst representative I have ever dealt with!!.. her fault or not, she should of tried to make things right!! DO NOT GO TO VERIZON!!.... SPRINT!!

I am tired of Covid being an excuse for poor customer service. There were at least four employees…read morethere but after one finished with her client, she went in the office and never returned. Only one other person was actively helping a customer and after waiting 30 minutes (she texted someone to come help me after waiting 15 minutes and no one came out) so I left. All I wanted to do was buy a charger for my car. Problem solved--ordered from the Apple store. It will be here on Thursday and I got free shipping. I don't have to be ignored in the store again. There are lots of other shopping options now! You would think that they would want to keep their store open and their customers happy.

No integrity from this owner or due diligence phone had more damage when I picked up than when I…read moredropped it off wasn't sealed over 7 parts missing that were stolen and tar like glue distributed all over the back that caused hundreds of $ in damages horrible service and just unacceptable do not trust your device here this guy absolutely will rip you off. Snarky attitude without any remorse. Zero stars

The repair was fine to begin with but developed a small issue a couple weeks later. They refused to…read morewarranty the work and wanted to charge me again. After telling them this wasn't going to look good online they got upset and reluctantly offered to repair for free. At this point I didn't trust them with my phone. The conversation had gotten a little salty on their end by this time. So I paid over $200 for a repair that didn't take. I do not recommend this place. UPDATE we agree to disagree. You have a faulty product and I stand behind my original post. Had you not been so rude and condescending we may have worked out a solution.