I had a very concerning experience when helping my elderly parents upgrade their phones at this store. My parents are on my phone plan and went in for an upgrade. They were assisted by an employee named Jorge. During the visit, they traded in their old phones and left them with him. Later, I received a bill showing charges for phones that were supposedly not returned, even though my parents had already handed them over. I called Jorge during the week (he told me he works in Selma during the week and Dinuba on Sundays). He said he could not help me over the phone and that I would have to go in person to the Dinuba store so he could look for the phones. I asked to speak with a manager, and he told me there wasn't one. I also asked if he could have a coworker check for the phones, but he said he preferred to look himself because others might not do a proper search. When Sunday arrived, I called again and explained that this issue needed to be fixed and that I would escalate to corporate if necessary. Suddenly, he was able to correct the issue in the computer right away. This left me wondering why it could not have been resolved when I first called during the week. Overall, this experience was stressful and concerning, especially because my elderly parents were involved. AVOID AVOID AVOID JORGE !!!!! read more

Hey since you live on Adelaide please don't let people steal anymore I've already caught two people that picked up a phone with an application that filmed themselves tell Sabrina to stop they require themselves going out the front door and going to Victor Romos boost store across the street He' screwed me a new iPhone they've been stealing in Sacramento they didn't even have to have your phone to get all your information and clone it ..thank you read more

Verizon wireless in Dinuba is trash. So I had looked on the app to see what promotions I was eligible for and it said that I was eligible for multiple promotions, including free phones with new phone lines. I didn't wanna wait 2 to 3 business days to receive the phone so I went into the store just to try to get one. When I spoke to the sales associate, he told me that I would have to pay $20 a month for the phone. And I would have to get minimum the medium unlimited plan which is about $80 a month. But online the promotion stated that I was eligible for a free phone with minimum purchase of the cheapest unlimited plan at $65 a month.. I pulled out my phone and showed him the promotion. He went and asked his manager, and the manager just told him that that was an online deal only. So then I said well I'll just order it online real quick and I can get it from you guys here. He said that if I ordered it online they would reject it because they are not a corporate store.. these motherfuckers are scamming people. Imagine how many people go in there to get a new phone that don't know how to use the app only to be scammed for an additional $35 a month for a one to two year contract. I saved 840.00 by ordering the phone online. SMH fucking criminals. I told them that my sister-in-law works for Verizon as a store manager and that I would be talking to her about this. I walked out and best believe I'm writing a yelp review with this in mind. Believe me if I could give 0 stars I would and only gave it one because it's minimum to post a review! read more

HORRIBLE HORRIBLE HORRIBLE HORRIBLE. They changed our plans and over charged me by $180 because they said I have to buy the bundle, it's "mandatory". Until I spoke with the manager I was able to get my refund and the rep was "educated" that the bundles are not mandatory. read more

Called them over the phone to see if they had a certain phone in stock because online it was out of stock which I had told them. They told me if I go into the store they could order me one because they have access to different inventory. Drove 20 mins just to get there and them tell me they dont have it in stock just waisted about an hour of my day. Unprofessional!! read more

We went in with a complicated plan rearrangement and Jomar hooked us up. He was got rid of stuff on my dad's planned he didn't even know he was paying for, and was honest with me about the unlimited plan offerings with respect for the area (suggesting I get the cheaper plan because I won't notice the difference out here). He was super patient with us and even arranged for a service outside of his working hours. Really great experience overall. read more

I come from Los Angeles for Work here in Dinuba, I was pleasantly surprised to encounter Monica at the Help-Desk who helped me with a longing problem in my voice mail, it took time and patience to correct the error, she was very kind and resolved my problem. There is also Steven who helped me with billing, Generally I will greatly recommend this Store to anyone that will need continuing kind, gracious, courteous support. Thank You Monica !!! Thank You Steven !!! Thank You for making every visit to your Store a good experience !!! read more

I did a walk-in and I was greeted very kindly, I originally came in to do a trade-in and it was very successful with no stress or haggle. The wireless account manager Monica helped me thoroughly with the trade-in process and she even helped me save a lot of money and also helped with account changes. I was absolutely very pleased with the experience here at this store and highly recommend Monica with her outstanding customer service skills. read more

I really had no idea what to expect during this social distancing time. I walked in and was created by Jasmin who explained they were at capacity and would I mind waiting in my car for a about 10 min. She called me when it was my turn. She spend a very long time assisting me in my options and then getting my information transferred to my new phone. She answered all my questions. I highly recommend this store and Jasmin specifically. As i said I was there a long time and observed the other employees as well and felt they all were excellent at what they do. Going beyond what is necessary with all the customers. read more

Was in town visiting my sister didn't know there was a Verizon in Dinuba. Just killing time checked it out. I got approached by a gentlemen very professional and polite. Even though I didn't buy anything he still walked me around and went over great promos. He said he was one of the managers there. I currently have the competition but now I am considering switching. I made an appointment to come back in a few days. Great customer skills. read more

Melissa was very helpful with our switch from sprint yesterday! She made everything super easy, and made us super excited to be back with Verizon! Had more of the employees at sprint been like her, we probably would of stayed! Thank god, for her and the gentleman that helped! read more

Great customer service and cool environment all around a great experience with my service needs and purchases. Will be going back to add another line specifically at this location. read more