I made this Yelp account just for this one specific review and to ensure my distaste for this…read morelocation is known as a good venting session. To sum it up, I came in to pick up a new phone through my warranty and I am not very phone savvy when it comes to the technical aspects. Well before I left, I asked the agent that was helping me if everything was good to go as my iCloud was syncing to my new phone and he ensured me that the iCloud syncing can be done at home. All of that for him to tell me that I can erase my old phone. Well come to find out, nothing on my old phone was transferred and honestly it is very disappointing and a huge inconvenience. Yes I will live on, but I do not recommend coming to this store for absolutely anything, because they more likely than not will become one of your biggest inconveniences for the following days. Now this may just be me venting but seriously, I have to start from scratch and redownload all of my apps and for some of the apps I can't even regain important messages regarding my job. If you are getting a new phone, don't let them fool you, and verify, verify, verify. Ah and I think the guys name is Vincent, I could be wrong, but he's the big dude that wears a mask. Yeah I don't really care, the last place I will be coming to fix a problem is this location. I might as well move to Verizon since I have a clean slate now. I hope you all are having a good day, because I'm not.

After my bad encounter with Yvette at TMo Ramsey St, I came directly here on a weekend before…read moreclosing. I really needed to upgrade my old phone to newer Samsung and it just so happen that TMo was running a promotion of 50% off if you have a Military Plan and verified military. Walking into the store, I got greeted immediately. Both staff were assisting customers, so I had to walk around the store and explore their promotions and devices. I forgot her name, but she was nice, she apologized for my waiting, I was like too easy. I am not surprised this store gets busy all the time, it is located inside the mall. Since it was closing when I came, it wasn't all that bad. I explained to her my concern and what my mission was, that is to get out of the store with the new Samsung Galaxy S9plus in my pocket, I mean more like in a paper bag. She looked into my account and viola, she was like Sure! She asked me what color I wanted, I said Blue. She went in the back to get me the brand new unopened, boxed phone. As easy and fast as that. I left with the new phone, I was thrilled. When I got to my place I noticed that she put in a wrong receipt, oopps. I called the store past 7pm, knowing the store would have been close by that time, but she picked up, and apologized. Those are the qualities of great customer service. I'd make this as my home TMo store. Go Magenta.

Crazy long wait time, the staff inside was slow and unprofessional. Wait for almost two hours just…read morefor a small thing.

I got my wife a brand new IPhone here at T-Mobile right in front of Target Store on Skibo Rd. We…read moregot a welcoming greetings from the staff and you have to come down to this particular one because the atmosphere is very nice. It's clean, professional looking and the merchandise are clearly marked. We had an outstanding customer service by Ms. Tecora. She is the one that got her phone squared away. Very knowledgeable, attentive and helpful all the time. If you want to experience great communication and satisfaction. This is where to start. Thanks Tecora and thank you T-Mobile. More power to you all, the best crew.

A thousand times better than the other T-mobile stores nearby. This location is definitely a little…read morebusier, but it's going to be way more than worth the short wait. It's bigger, nicer inside, and has friendly professional people working hard to help you. 5 out of 5.

The staff was extremely rude. The sign on the door specifically said "Masks recommended". We didn't…read morehave our masks but the male employee made it a massive issue and essentially kicked us out. We were looking for a new phone service and new iPhones so we went down the street to Verizon. Oh well, do not recommend.

PWC is price gouging…read more Since the new rate increase for 2026, I have been receiving bills for water usage for my 1person household as a residential customer for 5080 gallons of water. My normal usage usually fluctuates between 800 to 1200 (rarely) gallons per month. I have no leaks or plumbing issues. I have been communicating with PWC regarding this issue with no resolution. I do not have a pool, water my lawn, wash my car or have massive amount of laundry. My usage is routine. And has been for the last 13 years at this home.

The one customer service issue that should be pursued above and beyond one would think is empathy…read moretowards customers struggling to pay their utility bills. They will not work with you at all and even more are raising the rates this summer. I hope in the future a way of getting power from Duke energy to Fayetteville will be an alternative if they can achieve it.

Great place this was one of the best t mobles I went to thanks to the coworkers…read more Nice place

From the owner: Visit the T-Mobile store in Greenbelt and discover America's largest, fastest, and most reliable 5G…read morenetwork. Shop our best low-cost plans with no annual service contracts - plus our best smartphones, cell phones, tablets, internet devices, and latest promotions. If you're interested in joining the Un-carrier, our staff at 8819 Greenbelt Rd can assist you in the switching process. Masks are optional for fully vaccinated guests except where state or local ordinances require all guests wear a mask at all times.