the customer service experience was exceptional! Brian was incredibly patient and thorough in…read morewalking us through the process of upgrading our phone. thanks a bunch!!

Service is quite impersonal, even down to the 'cute' handwritten THANK YOU card that was sent in…read morethe wrong person's name. Also, their retail items are over priced in order to "find a discount" at the last minute, in order to make you think that you've gotten a deal and thus, leave happier than you would have. It's bait and switch on anything they can possibly do to fluff up their numbers in both sales and direct reviews of the employees. I'm embarrassed to say I was with my father when he got his new phone and this all happened. If you have an advanced age relative or friend, I would highly recommend that you accompany them to this establishment, as it's very possible that they would get swindled out of more money on items with marked up prices without someone who could catch the multiple red flags and then "whoops, found a discount " etc etc. The person, Brian, who sold my father his phone, couldn't even be bothered to look up my father's actual name (that is directly listed next to the phone that was purchased, on the date it was purchased - and is also a verified user on the account) to send the absurd card to him.

While I appreciate the friendly sales associate, I am disappointed with my over-all experience…read more I've called a couple times to get voicemail. Left a message and never heard back. This is poor business practice. I work in customer service for one of my jobs, and I would never neglect returning a call. They don't fully explain the line items on your receipt. They lump it all in together to make it confusing. What is "PP membership"? I'm sure it is something I don't want. I believe "redux" membership is the machine that they have for water damaged phones, but do I really need that for an extra 30 bucks, when they sold me a waterproof Pelican case?? Also, about that case- they don't tell you that your charger doesn't fit into the phone with the case on. Good thing they sold me on the wireless charging pad...... It is confusing why Verizon will not let you pay for the entire phone upfront. I really am not interested in having "device payments", but they would only let me pay for 90% of the phone I bought, so I still have a balance. Not cool. What company discourages you from paying for something all at once??? Try to go somewhere else or order your products with Verizon online. TCC didn't impress me, and I still don't know what PP Membership is.

DO NOT shop this store. This store IS NOT a VERIZON store. DO NOT trust STEVE or GARRETT. Went in…read morefor a new phone. Bought a new phone. Was told I could save money because my plan was old. STEVE switched my plan. Now my bill is $120 MORE. Store manager does not care. Said deals are between the sales person and customer. Zero integrity. I repeat, DO NOT shop at this INDEPENDENT STORE!! Verizon will not help because the transaction was NOT done at a VERIZON location. THIS IS NOT A VERIZON STORE.

Great service. Thank you for the assistance. I will definitely be back. Clean store and…read moreprofessional and efficient staff

When I went to this location earlier this year,I was promised a promotional price on a phone and a…read morecertain charge per month to pay off the phone is 24 months. I was told I could not just pay for the phone right there. When I got my first bill from Verizon, of course I was being charged full price for the phone device. Verizon's phone reps told me the promotional price I expected was for a plan that cost almost double what I was paying. They would not give me the promotional price I was promised. This is outright FRAUD. DO not trust the people working at this store or Verizon.

We went to this location to get a new SIM card for an iphone 13. 'Vanessa' waited on us. Lie #1 the…read moreSIM cards for older phones were failing due to the release of iphone 17. Lie #2 if we upgraded 2 of the phones on our plan we would save $100 a month. It was Mother's Day - we were in a hurry - sounded good. After 3 hours - 3 - we were charged $80 for her to 'help' us (not disclosed before she changed the phones) and discovered we are saving$20 per month - $20. Again - 3 hours because she kept having to call Verizon support. We now have phones we do not like - charging blocks and cords all need to be replace - we spent over $400 and it was based on incorrect information. Do everything online. Stay away from this store.

If I could leave negative stars I would. Made an appointment at 5. Showed up at 4:45 to the Doors…read morelocked, no one home. The hours posted on the door said they should be open as well but the lights were off etc.

I have been a Verizon customer for nine years. I stopped at the Belden Village store to check…read moresomething on my phone and was told I could upgrade for a mere $50. My other phone was paid for, I turned it in as asked for. When I got my bill, I was furious. Turns out I did have to buy the new iPhone Pro 16. If it sounds too good to be true it is. I think this was pretty shady.

I went to the Canton, Ohio Verizon store on 4926 Dressler Rd NW yesterday, April 29, 2025 at the…read moredirection of Verizon customer technical help after hours of online consultation. I am a long-time Verizon customer and have had little issues with Verizon until very recently after the purchase of a new phone at the 4926 Dressler Rd, Canton, Ohio store. For some reason, still unknown, Verizon locked me out of my "My Verizon" account and would not send verification texts or emails to me in order to enable me to get back into my account. Verizon online technical support told me to go to this Canton Verizon store and have them call Verizon technical support from the store and validate my identity. This is the only way Verizon technical support could help in this situation because Verizon's system would not send me texts or emails. Verizon technical support told me that authorized Verizon store employees would stay on the phone line with me in a three-way conversation to help with this identity problem. I was very surprised to find that after I explained this to the initial Verizon store employee, she was not interested in doing this at all. She just asked a few basic questions about notifications and texting and then told me I would have to call technical support for help. Another Verizon store employee came over and told the first employee to help someone else. I assume this employee was some kind of supervisor. I told him that I had been on the phone with Verizon technical support for hours and they referred me to this store who had authorized Verizon people that would call technical support and verify my identity. He told me that it sounded like I needed to call technical support! I once again told him that Verizon technical support told me to come to this store to validate who I am. He and the first employee absolutely did not want to spend time with me on this problem once they found out I was not buying anything I believe. The second employee finally agreed to call technical support and asked for my driver's license and phone which I gave to him. He called with my phone and after a short pause in which he supposedly spoke with technical help, he handed my phone back to me. Technical support was on the line. I went through the whole process of explaining the problem to technical support who once again told me that I would have to have Verizon store people verify my identity. I was amazed to hear this! Technical support told me they were not called by anyone at the store and that support could still not see my account because the employee just used my phone to call them just as I would! Nice dodge! I hung up and asked the store employee to call support again. He said he would and then did the same thing! This happened one more time before I gave up. Verizon store employees were definitely not going to stay online with support to verify my identity - even after they said they would. This is horrible service. I still cannot get into My Verizon account because the Verizon store employees are not interested in helping a non-buying, service problem customer. I have spent thousands of dollars with Verizon this year alone and have been a customer for many years. Beware - if you are not buying anything, employees at this Verizon store are just not interested in you. Also, both employees acted very arrogant and very put out that I was infringing on their important time.

Awesome service and help. Will be using this store for everything needed going forward. Thanks for…read moremaking gett new phones painless.

Much like the other review on this retailer location, I had a similar experience where the salesman…read morewas more interested in making a commission than a happy customer. My husband and I bought our phones and two additional for my in-laws from the Apple store and we took them to this retailer location to get activated and set up with an account. I could immediately tell that the salesman was annoyed at having to help us because he wasn't going to make a commission on any phones. But that didn't stop him from getting money out of us. While setting up our phones, he said "let me throw some screen protectors on here for you guys while we wait". We assumed these were free because we never asked for them and he didn't ask us if we wanted to purchase them. He just said "let me throw some on". Then there were a few car chargers behind the counter and the salesman said "Oh here, these are yours" and he threw them in our shopping bag. I assumed these came from our iPhone boxes that we got from the Apple store and didn't think anything of it. Anyways, we go to pay and our bill was a little under $300.00. I didn't know what the standard price was for setting up and activating phones and I assumed that was a normal price for setting up 4 phones and we paid. Later on, my father-in-law asked us how much he owed us for his portion of the phone activation. That is when we realized that we never got a receipt for our transaction. The next day my husband returned to the retailer location and asked if they could print out our receipt from the day before. There was a different sales person at this time and she printed our receipt as asked. That is when we discovered that the salesman charged us for everything that we never asked for. Each screen protector was $50. The two car chargers were $30 each. There was some sort of protection plan added to our account that we were never even made aware of. Luckily we were able to return the car chargers and the protection plan but we had no choice but to pay for the screen protectors since they were already on our phones. Little did we know, our bill should have been much, much lower. I wish I could remember the salesman's name because he was a snake and took advantage of us! I would gladly call him out publicly on YELP to help others avoid him. We will never go back to this location. Another thing I would like to add, I think it would benefit this location to add some more chairs for customers to sit at. I was 7 months pregnant at the time we went here and my back was in quite a bit of pain from standing around before a seat became free and I was able to sit down.