I came into the Xfinity store hoping to transfer my number from Verizon after trying at home for…read moreseveral days. Truly everything that could go wrong did before we decided to go into Xfinity. Verizon had a port lock on my number but kept insisting the issue was on Xfinity's end. At one point they left us on hold for 45 minutes and never returned to the line. I had already spent a week trying to sort this out, talking to at least a dozen different people, and no one could give me a straight answer--except Amira. From the moment she stepped in to help, she was patient, knowledgeable, and determined to actually solve the problem instead of passing me off to someone else. She helped us navigate Verizon's customer service right there in the store and was the only person who truly understood what was going on and how to fix it. On top of all of this, my phone was being replaced after a hacking incident where I lost a significant amount of money. The stress from that, combined with the nightmare of trying to port my number, was overwhelming--but Amira made the entire experience so much better. She didn't brush me off, she didn't rush me, and she never once made me feel like a burden. She simply helped. If I could give her more than five stars, I would. Xfinity is incredibly lucky to have someone like Amira on their team.

I was told my phone would be shipped out. That didn't happen. After I followed up, I was then told…read morethe phone was "lost." On top of that, every customer representative gave me a different explanation. No one had a clear answer, no one took responsibility, and no one gave a real solution. How does a phone just get "lost" after you tell a customer it was shipped? And why is every rep saying something different? That shows a serious lack of communication and accountability. This experience felt misleading from the beginning and completely unorganized afterward. I regret doing business here and would strongly advise others to be cautious and get everything documented.

Lots of mixed reviews... thankfully, the first time we came in for service we experienced excellent…read morecustomer service! A few other times we returned, we had good service. Weekends can be super busy, so that's normal to wait. There are a few parking spots off to the side of Dicks.

Xfinity is absolutely the worst Internet provider. It first started when bandit signs were put into…read moreour neighborhood, saying Xfinity was available. They came and installed all the equipment, only to be told by a manager that it was not available in our area. After approximately a week, they were able to run a line to our property. The rest of the problem was loss of Internet twice, and took several days to get it fixed. Thirdly when they came to bury the lines, they buried them approximately one inch below the surface of the ground. With a recent rainstorm, it washed over the top of it, exposing them. We have now called several times trying to get it reburied and appointments are made, but they never keep them. We still have exposed lines and at this point, I am ready to rip out, all the Xfinity equipment. Also, when they ran the lines, they had to do this twice because they hooked up a deadline. When they came and ran a second line that was active. My wife asked them to dispose of the fiber optic cable. The installer gathered up approximately 400 to 600 feet of fiber optic cable and then threw it into the back of my property, which I found days later. I spoke to the salesman that we were dealing with and told him about and he said it would be taken care of. It never got picked up and I ended up having to drag it out to the street and throw it in the drainage ditch. They have the worst communication, funny they're communication company, no follow up and they do not keep their promises. If you have other than Xfinity available in your area, I would use them first. As I'm writing this, my wife is dealing with Xfinity on the phone. She has had to explain the reason for the call three times now and has asked for a supervisor. She gets put on hold and then another employee picks up and asks what the problem is. They do not understand when you ask for a supervisor. I will be filing an FCC complaint along with the Better Business Bureau.

Crooked crooks. Charged me $90 on the bill when it should be $15 - $20. I turned in my equipment…read moreand the next month my bill is $90 for basic service What about my ACP discount ?!!. How the hell my bill is that much!!?

I would be remiss if I failed to mention how Xfinity exceeded my expectations today. I reluctantly…read morestopped by to drop off equipment, fully expecting a line, and ready to get frustrated and possibly leave the store without taking care of the business. Boy was I wrong today, on a Monday, the gentleman greeted 3 customers in a row and got all of our names and promised to get us taken care of shortly. He invited us to have a seat and our name will be called. I sat down and swear 1 minute later I was called. Quick scan of equipment, the clerk inquired of whether they spoke to me about wireless. I said yes and not yet. He said fine and gave me my receipt and sent me on my way. This makes me want to consider switching to them because of this experience. Blown away! And I am a former manager for a wireless company, compliments are earned in this business and I am awarding one to Xfinity today!

I would give the store four stars for being expeditious; although not really friendly, just…read morebusiness-matter-of-fact-to-the-point. I did not feel valued as a customer. Was it perhaps me returning my equipment? I'm done with Xfinity. I no longer want to participate with a company that hides behind automated, canned messages. They are in it to take your money and not provide personalized assistance. It's very rare that you get to talk to anyone there nowadays, including their store. I am happy to spread the wealth and give my money to a company that provides worthwhile services, a company that is personable to their clientele. Xfinity is not that company...so much for Diamond Status.

I thought I was gonna have to wait hours based on how many people I saw, but my wait was only 10-15…read moreminutes long. The receptionist could probably tell that I was anxious about the wait and reassured me when I asked how long and made sure to tell me when I was next to be helped. For my first time purchasing an internet service, Michael Munoz helped me determine which package would be best, and offered me a security package to accompany it. I turned it down since I don't really need security for an apartment (if I do I think I'll go the ring route) but he covered all the bases and was incredibly patient and put up with all the questions and ADHD tangents I'd get going on based on the questions he'd ask which I'm sure is just part of his customer service training. As far as speed and quality of service, 10/10 Customer Service: 10/10 (just try to keep conversation as surface level as possible, did a great job since he was clearly still training and getting his sea legs. Phenomenal) Location/distance to the store: 10/10 Overall I had a great experience here, and am happy to continue working with y'all in the future. Hopefully it's not for any maintenance but for purchasing more products. If you need internet in the cypress area, this is the place for you. Just ask for Michael Munoz.

It appeared the store was extremely understaffed and one employee was so new (or inept) that she…read morehad to get help from the manager constantly. Poor poor customer service.

The service was okay here, and no complaints. However, upon canceling my service I was told I am…read moreusing their device for streaming services, which I am not. Most people have Netflix or other streaming services built into their Smart TV many years ago now, so why would I need this device? Upon researching into this, Xfinity requires you to receive this device only to try and charge you more money for this add-on service. Very shady stuff, I'd recommend to go with Ezeefiber or other fiber companies for your internet service.

Great service. Was returning a modem sent to me by error. Was in and out in ten minutes.read more

The only people I would ever recommend Xfinity to are those that I hate and hope to die. You can't…read moretalk to a real person on the system. It's only some f*ing bot that has a limited number of options and cannot answer questions. Calling telephone number is the same thing. Their idea of "Customer Service" is a joke Let me repeat. I hate them and I look forward to moving away from them.

My husband went to this store to get the I Phone 17 deals, me and my daughter did trade ins, and he…read moregot the I phone air, we were told that his phone would only be $4 more since he didn't do a trade in and ours wouldn't be any charge, we paid taxes and fees up front on 3 phones. They let us know we could get insurance through them vs apple when he gave the price I let him know that that was kinda expensive, he assured me I could change it for a lower cost insurance after the credits fall off, by the way watches were added to the account, that we did not want but were told that that would fall off also, which they eventually did but we still got charged for insurance for the watch witch we didn't even order. In this time I did have questions, I have 3 young men's cell phone numbers who let me know if I needed anything to let them know, they let me know of what they were fixing on the account that never happened, and of course eventually they completely stopped responding to my messages. We went from a $77 a month bill to now $156 a month, I went in today to find out about the charge for my husband's phone and the insurance and was basically told it's only one price my only option is to cancel it, I called apple they said it's too late to add it through them, and my husband's phones is $40 something a month, we would have done better going with a different carrier, the only deal we got were LIES and a higher phone bill. I do not recommend this location!

Had a really smooth experience here recently! Moved in to a new apartment complex that offers a…read moretech package serviced by Xfinity, and had to come to this location to pick up my router and cable box. The woman who assisted me was kind and efficient, and I was in and out with no problems! Super happy with my first Xfinity experience, and haven't had any issues with my services so far after about two weeks

There's always a long line and wait at this location. If you can goto a branded partner location,…read moreavoid this store. The service here is unapologetically inefficient. I went to attempt to just return a modem. They said that it would be 30min because there were others ahead of me. I left and went to another xfinity location and it took less than two minutes to scan the barcode on the bottom of the modem and give me a receipt.

Very professional, accomplished what I needed quickly each time. Fast and friendly service.read more

Terrible customer service. The staff was incredibly rude (Caleb and Elda) completely unhelpful, and…read moredid not resolve my issue in any way. Save your time and go to a different location.

I cannot tell you how pleased we have been with T-Mobile and especially this location. I did not…read moreinitially write my review because I wanted to see how it went after I changed carriers. T-Mobile has been amazing. My husband and I travel internationally quite a bit and they have a wonderful plan that allows us to have coverage without additional cost. When I receive my new phone, I also bought a screen saver which they warranty. If anything happens I would like to report that they have had to change out the screensaver and do so with no hassle. If you're in the market or just thinking about changing carriers, stop by this location and ask for Jay.

Iris, and the whole team (Omar, etc) were informative, upbeat and pleasant to work with. No wait…read moreand no pushy sales. Bonuses all around!