I went to Mobile Spot to get help with my new phone. Specifically, I wanted a strong case, so I do…read morenot have to worry about my phone. They did not have a case that fit my phone in store so one was ordered for me in a good color. With this strong case, I can feel my phone has protection. Also, I had several questions about my new phone. They answered all the questions in a friendly manner. I truly recommend Mobile Spot for help with your phone. Check their great products too. Mobile Spot is a great place to go for phone fixes. If you have questions about your computer (laptop) battery, they can help you too. E in Des Moines

Had an iPhone XR needing a battery replacement. Was a walk-in and they had one on hand. Was…read morefinished within the 1hr-1.5 hr wait. Very friendly staff and easy to talk with about condition. They asked if I wanted a new glass screen protector since ours was cracked and they immediately replaced it with a discount on both the battery and screen protector. Would definitely recommend trying.

They were quick to get me in and be able to accommodate my schedule. They transferred files from my…read moreold HP Desktop to my new laptop for a fraction of the price someone else had quoted me. The work was good and exactly what I wanted. Guaranteed his work although hope not to have to use that for any reason which I have not yet as he did a thorough job. Said if I had any concerns to just contact him. Can't ask for any better service and customer service. Thanks.

It took 4 days to fix my phone which was supposed to be done the same day. They didn't have the…read morecourtesy to call me an say the phone wasn't done. I had to make multiple trips which could've been avoided with a simple phone call. Also I was quoted 1 price and was charged a different increased price even after the 4 day delay. Their response to this matter was "it's not our fault." I'd rather drive to Des Moines then give them my business again.

Absolutely pathetic with the work they do. I went to get the top screen of my 2ds xl replaced,…read morewhich was the only thing that was broken, only to get it back with a cracked bottom and top shell, dust/dirty bits that are inside the stop screen, and the bottom touchscreen's touch not even working! I brought it back to them to get the bottom screen fixed, and after I got it, while it senses taps, the touches are never in the right place, even with me calibrating it multiple times. Absolute waste of money. Their student discount, is abysmal, and the service is just so bad. More things are broken getting my device back, than what was originally needing to be repaired. I recommend looking at another repair shop and staying away from this one as much as possible. Spend your money on a better service, and for those who actually deserve it.

Gregory was amazing! He explained everything so well and helped us get our stuff situated on time…read moreand whatever concerns we had he came to the best to ability to answer it and help our devices get fixed! We had got 2 new cases and phone plus a screen protector from there all because how amazing he did I will be coming back here for everything in the future with no doubt !! Thanks ALL ABOUT PHONES :)

My mom and my uncle were in the Ottumwa, Iowa location this evening (Tuesday). The employee at the…read moredesk was very rude to my uncle and my mom. (The girl was blond with shoulder length hair). My uncle asked about screen protectors for my mom's phone, and asked the associate to come over to the phones to answer some questions about the screen protectors. The associate was very rude to My uncle and mom by telling my Uncle "No," and she then argued with my uncle saying he was being rude to her, for asking her to get up off her seat to answer some questions. My uncle was frustrated and told the associate "we will just buy a phone someplace else". The employee then said "You didn't say anything about buying a phone, only screen protectors". So, what difference does it make what exactly the customer was trying to ask questions about, the associate should have responded to ANY AND EVERY NEED that was asked about. THAT IS HER JOB!!! It seems as though the Associate didn't think she was going to make any commission from my uncle until he mentioned that he was interested in purchasing a new phone. This is PURE LAZINESS AND DISRESPECT on the part of the associate and management as well as her superiors need to be aware that this is how she is treating customers!

Went to see about the new promotion. They told me my trade would cover the new phone. She goes to…read moreget the new phone and brings back a pile of things to add to my "bundle". I told her to put a couple of things back and she said okay but these are already part of your bundle. I asked so they don't cost anything? Thinking that maybe they gave me more for my trade than the new phone. I did have to upgrade my line for the promotion and she did tell me my bill would go up due to that. I signed everything then a week later I got to thinking about it. When I looked at my account she financed $1000!! Had I known the accessories were so expensive I wouldn't have purchased any of it! I feel scammed and will be going in this weekend to take back what I can. Very unhappy customer. I feel they were not at all transparent.

Terrible customer service. My aunt bought an overpriced cell phone case, poor quality. Anyway, she…read morefound one online that same evening and decided to purchase it. We decided to return her other case back to Cellairis the next day. I went into the mall for her and gave the receipt and case back to the employee there who told me that she could not do returns. When I asked why she said that she was not authorized, nor was she trained to do so and that I would have to come back when they had some other employees at the store. I told her that we didn't live close and that the phone case that was purchased was for my aunt and she was returning home to where she lives and we would not be able to come back. So I insisted that something be done to help us out and she said she couldn't do anything. I insisted that she call a manager and get the approval to offer the return and she said that she could not call him and that I would have to because his number is a long distance number. So I had to use my phone and called twice with no success at all. Chris was his name and he was the manager who hired the girl at the counter. Chris, why would you leave a seemingly nice girl, untrained, and alone at your store? You are a bad manager and have set her up to fail. The girl at the counter then said that we could try and call Laura, another employee of the store. Laura is the reason I am writing this review. The first thing that she explained was that I would be charged a 20% restocking fee. I read their return policy........... In order to receive either a FULL REFUND or full value for an exchange, then you must (i) be returning a NEW AND UNUSED ITEM item that has never been opened (if the item was in a package); (ii) bring the item back ONLY to the store where you purchased the item; (iii) within 7 days of the purchase of the item; (iv) with the original receipt. If you choose to exchange the item for a more expensive item than the item you had originally purchased, then you would owe the difference in price, and if you choose to exchange the item for a less expensive item than the one you had originally purchased, then you will receive a refund for the difference. For undamaged used items or undamaged items that have been opened (if the item was in a package) then you will receive either a refund of the purchase price less a restocking fee of 20% of the purchase price (unless the restocking fee is prohibited by law) or you can exchange the item and receive a credit of the purchase price less a 20% restocking fee as long as you (i) bring the item back ONLY to the store where you purchased the item; (ii) within 7 days of the purchase of the item; (iii) with the original receipt. If you choose to exchange the item(s) for a more expensive item than the item(s) you had originally purchased, then you would owe the difference in price, and if you choose to exchange the item(s) for a less expensive item than the one you had originally purchased, then you will receive a refund for the difference. Any applicable restocking fee will not apply if you choose to exchange the item for another item of equal or greater value. I was returning a NEW AND UNUSED ITEM not an UNDAMAGED USED ITEM or UNDAMAGED ITEM THAT WAS OPENED. Laura thinks she understands the policy. She clearly doesn't. Not every return should be charged a restocking fee. There are two paragraphs listed here for a reason. When I asked about that she told me that my item wasn't new because my Aunt's phone was placed into it after she had purchased the phone, by the clerk who sold it to her. The case was in perfect condition. Back to the phone call. As I was trying to explain the company's policy to her, the employee, she became rude, demanding, condescending, and finally hung up on me. The clerk at the store had to call her back to learn how to do the return. I finally said return the item and keep the restocking fee because I knew that I would not be able to return to the mall that week. One of the things Laura tried to use to justify their "strict" return policy was tell me that Forever 21 doesn't even offer returns. I guess she tried to tell me that to make me feel better that I had to pay Cellairis money to return my item. When I told her that Kohl's accepts anything back she told me that that is not even the same thing and that I can't compare their store with Kohl's. I didn't know Forever 21 was a cell phone accessory store. News to me. To the girl who couldn't process a simple return, find a new job. It is clear Chris and Laura don't care much about you when they leave you untrained to handle the everyday situations that a person in your position should know how to take care of.

Over priced, was accused of stealing my case even when I had a receipt. The guy was rude and very…read moremean.

had trouble charging my phone, took it here and got it fixed in less than ten minutes. great…read moreservice!

From the owner: At RZ Tech and Web, we are your all-in-one Tech Company. We service any PC laptop or PC desktop…read morecomputer, we repair mobile devices, sell amazing accessories, have steller employees, and we can handle any design you need for your business from web to graphic to video; we got it all. We will even build you a customized PC. Need your prepaid phone reloaded? We got that too and many more prepaid services. We Strive To Be More Than A Professional Service So You Get 'More Than Just A Fix' With Us!" Just an update we no longer allow quotes via messaging due to all the spam and fake emails we were getting. Feel free to stop in and see us in person or call us anytime. Thank you