They were quick to get me in and be able to accommodate my schedule. They transferred files from my…read moreold HP Desktop to my new laptop for a fraction of the price someone else had quoted me. The work was good and exactly what I wanted. Guaranteed his work although hope not to have to use that for any reason which I have not yet as he did a thorough job. Said if I had any concerns to just contact him. Can't ask for any better service and customer service. Thanks.

It took 4 days to fix my phone which was supposed to be done the same day. They didn't have the…read morecourtesy to call me an say the phone wasn't done. I had to make multiple trips which could've been avoided with a simple phone call. Also I was quoted 1 price and was charged a different increased price even after the 4 day delay. Their response to this matter was "it's not our fault." I'd rather drive to Des Moines then give them my business again.

Got my iphone 8 plus repaired here and they fixed it but the screen would glitch so they did it…read morewrong. The screen activates in the bottom left corner. If I am playing a game it totally messes up especially in geometry dash. DO NOT RECOMMEND.

Whoever was working and i took my friend there to get his phone fixed and the worker was rude as…read morecould be. Never going there again!!!

Worst customer service I have ever seen. They refuse to do what Verizon says they should do. They…read morerefuse to communicate with Verizon, even after Verizon directs a customer to go and have the store communicate. The reps then say they will do the task, for $20. I don't see how Verizon retains customers with this kind of customer service. Maybe it's just the Ottumwa, Iowa store but I doubt it CM Cremer

I've been a Verizon customer for over 5 years. I have never had any issues or complaints but they…read moremake promises then do not stick to their word and will not work with you. After the past 3 months I am done with them. One of my lines got a new phone so we sent the old one in as directed. I kept getting emails saying they hadn't received our device but I knew it was sent in so I figured they just hadn't received it yet. I never got another email for about a month. When I finally received an email it was to tell me they added $338 on my bill for not receiving our device. I called and told them our tracking number they saw it was at the warehouse they just had never checked it in so they took the charge off. Then comes our next bill. It has a credit of $338 because of the charge from the previous month. I tried calling they hooked me up with an online person and we messaged back and forth me trying to explain I wanted to pay my normal bill that we didn't really have a credit. They told me I was misunderstanding and I didn't have a phone bill this month so I called and talked to a live person they told me the exact same thing and promised me I wouldn't have a double bill on my next bill because of this credit and that everything was correct and taken care of! - great I thought everything was done. Come this month. I just got our bill and we out $676. I called and asked why our bill was so high and that I was told we wouldn't get double charged they said "sorry for the misunderstanding but you owe for last months phone bill we can give you a $25 inconvenience fee" I said that is unacceptable you told me this wouldn't happen you need to take care of the $338. The nice lady I spoke to put in a request for a credit of $170 for 50% of the bill which would be helpful but I was still disappointed. THEY DENIED THE CREDIT! I have never been late on my phone bill, I have been a very loyal customer and tried to straighten this out before it became a problem but with their employees mistakes and promising me I was misunderstanding and that everything was taken care of I now have a double phone bill and they don't care to do anything for me except give me a piddly $25 inconvenience fee. I am done and will no longer be a Verizon customer.