Today, my wife and I upgraded our iPhones. The process was seamless as well as painless. The individual helping us was Kaitlyn. She was extremely professional, leading us through the process, insuring we understood the phones and plans we were considering. read more

Adrian was a great store representative. He was kind and helpful during my recent visit.

Fastest and friendliest service I have ever gotten from a Verizon or any cell provider. Johnny was extremely knowledgeable and kind.

Stopped in store because my boyfriends phone was frozen with SOS status. Johnny G helped me and was professional, helpful and pleasant to talk to. He resolved the issue quickly. I will return here when ready to upgrade our phones. read more

I took my purchased refurbished phone into Verizon with whom I have had an account for 13 years. They charged me to transfer my account. When I got home I realized there were some glitches. I went back to see if they could help me restore voicemail visual notification which I was dependent on. They almost laughed at me. You can't have that feature with a refurbished phone. You have to buy a Verizon phone to get that feature." I went directly to T-Mobile. I felt soooo undervalued as a long-time customer. Verizon had given me NOTHING. The T-Mobile person restored my visual notification, gave my husband a new phone and reduced our monthly from $100 to $50. Verizon has lost our business. Mostly because of the sneer, the poor customer service, and basically they told us that we could try somewhere else but wouldn't get anything better. read more

Verizon Bye.... I've been in customer service Management for over 40 years and I've never witnessed such poor service as the Verizon storefront 9431 US 19 New Port Richey, FL 34668. Especially by the manager Maddy. She was extremely rude and continued to repeat herself and her policy like I didn't hear her the first time. It's very unprofessional when a customer is talking and she laughs in the middle of something serious being said. She did this twice. She refused to give her managers number to me. She offered the 800 number....how insulting!!Over and over again!! Very insulting!! This is how this mess started and I'm hoping that someone within corporate Verizon will check into this staff representing your company as it will no longer be my company!! We went in to upgrade a phone and it should've gone easy right?! Wrong!! We selected a phone. Then was told that there's a $30 fee (started few months ago) for Verizon to set up phone. Which includes transfer of contacts, photos and tutorial of phone use. Guess what? Only a handful of both areas transferred and no tutorial was given. Of course, my family is furious with the treatment that our Sister (in her late 80's) has been given, especially since we have been customers for a very long time. She has left this store in tears twice now and no one has seemed to care?? Why?? When Shane first brought the phone out he also brought out accessories to sell. Now if he knew this phone, like he said he did. He would've known that it didn't have a wall charger in the box. That should've been one of the items to try to sell?? No. Instead we get home and have to run to Walmart because we weren't told that there wasn't a wall charger in the box. Especially a special one that was needed for this phone. Uggh!! Frustrated to say the least!! Charged the phone. Next day after going all night without having a phone because not knowing how to use. We had to figure on our own how to use it. So we went back today to ask for $30 back. Because they didn't fulfill their end of the deal and we deserve a refund right??!! Upon entering right after opening this morning I'm told that Siaed will call me back within an hour after talking to Maddy. Well 2 hours later nothing. I go back to the store and find out that's she's in the store and was there earlier when I stopped in. Now I'm really upset because why didn't she come out the first time?? Finally Maddy becomes involved. She refused to credit the credit card said she could only credit bill blah blah blah!! Same as what the assistant told me. Wasn't willing to listen or help, kept repeating herself, acting like a robot, gave total attitude to me! This is exactly what you want when you need help with your account RIGHT?? Kudos Maddy for being non helpful! read more

Newer staff. Great improvements. Lorenzo helped us and was very patient and knowledgeable. He resolved our issue within minutes. Very impressed. I will be coming to this corporate location from now on. Excellent A+++++ read more

I like the ease and accessibility of this store. BUT....having been in the wireless sales business in the past I was thoroughly annoyed with the actual salesman himself. Chris made the sale activated a line and one phone upgrade. Then while our phone updated I was fine with him walking away and working with other customers. BUT when it came time for him to finish the sale and do the final steps on our phones he threw us to another sales person. NEVER thanked us for our business. I will be sure he is NOT the salesperson that helps us the next time as we have two more lines to add now. Don't forget to follow completely follow through on your sale as you I am guessing you live on commissions. Return business is a BIG deal in a world where loyalties to sales people is a thing of the past. read more

Absolutely amazing service. The store associate Lorenzo was super helpful and answered all of my questions with patience, made sure my device was setup correctly and in a timely manner. Thank you. I will continue to do business with this store. read more

Verizon is the absolute worst company I have ever dealt with. They stated they could not help transfer data for my wife but they helped transfer data for the lady next to us. Get home and try to transfer data. Having all kinds of issues since the paper instructions and the on line instructions do not match. Call the three different support numbers and all you get is phone run around. Finally try get ahold of an online representative and he tries to sell me support for my computers and TV's instead of fixing the issue. Call the store number and you cannot talk to a human. read more

Poor customer service. We accidentally stumbled into this store looking for the Verizon Plus store. The woman working sat on her cell phone chit chatting and held up a finger signaling us to wait. Not a very decent way to treat your customers Verizon. Thankfully we left once we realized we were in the wrong store, I was happy to leave after being ignored. read more

I upgraded to a Samsung Galaxy S8. Salesperson Brandon was extremely helpful and professional. No hard sell. He gave me his full attention, answered all my questions and only sold me the peripherals I asked for. He made several good recommendations and explained why it is beneficial to upgrade my phone periodically rather than to wait until the old one is paid in full or the contract ends. In the end my monthly phone bill will actually be a few dollars cheaper than it has been. Any savings is a big plus. Very pleased with the service at Verizon in Trinity (New Port Richey) FL. If you visit, ask for Brandon. read more

Someone please help me resolve a problem...I sent back a defective phone under warranty, now they are trying to charge me 333.00 because they say the phone screen is cracked!!!! But the phone was defective!!!! Please help!!! read more

Absolutely the worst customer service on the face of this planet. All they care about is taking money from you. Verizon, you need to treat your customers better, especially when we have shelled out thousands of dollars each year to pay your worthless salaries. It doesn't surprise me that this particular location had one star and in fact deserves ZERO STARS as they are horrible. Store manager passes the buck to her incompetent goons who then like to argue with you when they ARE WRONG! To have great sales, you need to have even better customer service. When you admit that the problem was not user-error and in fact was a defective product, you need to stand up and make things right for your customers. It doesn't matter if you have more cellular coverage or better service options when your customer service is that horrible, its just not worth it. People who are considering to sign up with Verizon, particularly at this location... DON'T! Run as fast as you can! You might even have better luck at one of those franchise locations. This corporate owned Verizon store needs to be retrained in how to treat your customers. If I was the area manager of this store, I would be appalled at how unprofessional and untrained these employee are. These people are supposed to represent your brand Verizon and frankly they are an embarrassment. Bottomline: STAY AWAY FROM THIS LOCATION UNLESS YOU WANT TO BE SUCKED DRY OF YOUR MONEY AND BE TREATED LIKE DIRT! read more