Con-artists. I…read morewanted a mat for under my computer chair. Looked at the websites for nearby stores to see who had them in stock so I could go get one in person. Landed on Staples. The mat was listed at $34.99 + shipping, or "free pickup in store if you order online". I didn't intend to order online, only to see if it was in stock, but when I looked at the item description it said "Get $3 off by ordering online, and picking up in store" so that's what I did - $32.99 + tax, no shipping. When I arrived at the store, there was a small line at the service desk and clearly no gigantic mat there waiting. I walked to the back of the store to see where they were kept, and found the exact mat I'd ordered... on the shelf with a price tag of $27.99. Not a sales tag, and not an old tag... As I was standing there, a guy came and grabbed the mat from in front of me and brought it to the counter. When I got to the counter, I asked about the price difference. I was told "that's the online price, for shipping" and I said it was not... shipping was billed separately. He then said it was a different product, which it was not, and he admitted. I'm not gonna lie, I went full "Karen" on these people. After asking for a manager, I eventually had 3 people talking to me, and they admitted ALL of the prices on the website are marked up over the store price! And that "pick up in store discount" is actually a markup over the regular in-store price on every single item. They guy behind me in line was older, wearing ACUs and had his daughter with him... I had offered to let him go ahead of me, since clearly this wasn't getting solved quickly, and he covered his daughters ears with his hands and said "F*ck these people, they're trying to f*ck you - I don't wanna spend my money here" and just left. The net result was a non-apology apology,and an offer to refund my card for the $32+tax and sell me the mat for the store price of $28+tax. I countered with wanting my $3 off, as promised... $25+ tax... because they'd admitted to running a scam, and it was the principle of the thing. Did I mention going "Full Karen"? They declined. I'm not often in a "Karen" kind of mood - I'm happy to eat a little crow, cut my losses, and walk away knowing that I'll never do business with a place again... but the level of con job that Staples corporate office has going is STAGGERING. They're pulling a literal "Bait and Switch" scam. So I reported it to the Massachusetts AG office of consumer affairs... Again, here's the scam. ITEM - $35 + Shipping to home or office! or ITEM - $35 + Free pickup at store + plus $3 off "regular price" (lie)! or ITEM - $28 if you walk in off the street and "pick up at store"!

Staples is a place I have gone since I was very young. For the most part, I've generally had good…read moreexperiences at Staples. This particular Staples has always been fabulous with great service, fully stocked shelves, and extremely efficient and precise print and copy services (I have used them a few times and have nothing but good things to say). It's a smaller store, but has recently been redone and has all the departments you would need to find in a store of this type, office supplies, computers, copy and print, office furniture, and odds and ends in between. The clearance section at any Staples, this store included, is always extremely eventful as well. Only complaint (why four stars instead of five) is that the receipt continues to read "145 Great Pond Road", when it should read "145 Great Road". Not sure why this has not been fixed, especially considering how many times I have called and spoken to management about it. Since there aren't many places in Acton to get computers, furniture, and office supplies, this is definitely a needed store in the area and I appreciate how particularly nice this location is. 4 stars.

I have recycled old computers, marine electronics, home entertainment components etc. at Box Q…read more The staff has always been prompt and helpful at the unloading dock. Although they can be pricey and have limited hours for drop offs, I am happy to have a local recycling company to take these items to.

You have to understand that BoxQ is a recycling location not a retail store, so don't expect fully…read moreorganized stocked store shelves. Be prepared to hunt their inventory for really good bargains. If you know what you are looking for and understand technology, these guys are the best. They turn over a lot of good used stuff and reasonably price their stock to move it. I've been buying here for over five years and will continue to keep them on my eBay Favorites list. I suggest calling them before making a visit to their location. What they have available is hit and miss based on the recycling stock that they receive and ship out.

Nick did everything he said he would do. And he did it well and he did it Real Quick. This was my…read morefirst time using him...I will return.

I had a very good experience with Nick. He diagnosed a very…read moreold Dell computer running windows XP. He was hands on testing the video card, power supply etc and upon inspection he saw the motherboard was shot. He advised me of my alternatives and potential cost of each. When I found a similar system, he was willing to give me advice as to swapping hard drives or transferring data from one to another.

Got my iphone water damaged on a Friday and needed it repaired on really short notice. These guys…read moregot it done for me before they closed on a Saturday night which allowed me to have a working phone for my long road trip the next day. Decent price.

DO NOT get your iPhone screen replaced here!!! I cracked my screen a couple of months ago and…read moredecided to bring my phone here instead of bringing it to Apple, since the service here was cheaper. The screen stopped working correctly almost immediately: half my screen would freeze sometimes, but now today, my phone is completely inoperable. I'm taking it to Apple to see if they can replace this screen for a genuine one and fix the issue. I can't entirely fault this shop: Apple very effectively incentivizes using their own products and specifically says on their website that you shouldn't use non-Apple parts. I didn't listen, and I regret it. I don't know if my issue is due to shotty worksmanship or with an incompatibility with iPhones. Either way, do yourself a favor and take your Apple products to Apple stores.

Beware! UNPROFESSIONAL, INEXPERIENCED, and FRAUDULENT. Do not use Thornton Electronics Repair LLC…read more I highly suggest finding a different, more reputable repair company. My family and I contacted Thornton Electronics to repair a refrigerator for my elderly parents (70+). Ryan responded and scheduled a consultation. Upon inspection, he stated that the fridge was not getting cold because the control board was not working and that replacing it would resolve the issue. Ryan provided no timeline for when the part would arrive or be replaced. After three weeks of waiting and several follow-up phone calls, Ryan returned and installed the control board. After paying a hefty sum of over $300 for the consultation, a used part, and labor, Ryan said the refrigerator would take 24 hours to get cold again. When the refrigerator did not get cold after 24 hours, we contacted Ryan again, who stated there must be a problem with the compressor. He told us he would order a new compressor and come install it for an additional $400. We hesitated on spending the additional money, but Ryan assured us that this would fix the problem. Ryan arrived onsite, replaced the compressor for the additional $400, and said the refrigerator would work in 24 hours. Once again, 24 hours passed, and the refrigerator did not work. After spending $700 on repairs--half the cost of a new refrigerator--we still did not have a working appliance. Ryan assured us he would file an insurance claim, and that they would cover the cost of a replacement refrigerator because he was unable to fix it. After several weeks of contacting Ryan and his insurance company, we found out that his insurance would not cover any of the repair, labor, or replacement costs. We asked Ryan to return or take the parts back for a refund and keep the cost of labor, but he refused. Ryan took complete advantage of elderly people who live on a fixed income. He took over $700 for a repair he could not complete and made no effort to correct the situation. UNPROFESSIONAL, INEXPERIENCED, and FRAUDULENT are the words I would use to describe Thornton Electronics LLC. Consumers, beware!

I highly recommend Thornton Electronics as the owner Ryan cares about customer service and provided…read moreexcellent repair work. He was prompt, courteous and neat. His communication about arrival and pricing was on point.

I had a quick link that broke while putting on a new chain. My regular mechanic (CK bikes) was…read moreclosed, so I brought it here for a quick fix. He installed a quick link while repeating numerous highly offensive and unpolitically correct language. He has old bikes and doesn't know how to work on a bike with electronic shifting. He adjusted the barrels on my rear derailleur, and it wouldn't shift to the smallest cog. I brought it to Landry's in Natick and they adjusted the barrels and rear hanger, but it left me bikeless for a week. Don't bring your bike here unless you want someone who will mess up your bike and who is highly unprofessional. I wish I could give zero stars.

Great family owned local business. Ray is super helpful. Had my bike repaired after a bit of user…read moreabuse. I'm just about ready of a new bike and he has plenty . Looks like there are a bunch of choices for under $400 . Positive Cheery People... Nice family business!

My wife recently passed away and I chose Fowler Kennedy as our funeral home. I did this with…read morelittle consideration beyond proximity to my house. I dealt directly with Matthew, the owner, and he could not have been more professional or nicer. He was always responsive and able to help me out with a responsibility that was completely unfamiliar to me. The job they did was nothing short of phenomenal. They took a collection of pictures I provided (electronically via Google Drive if that matters) and made not only the usual video collage but also a blanket, a jigsaw puzzle, a printed collage board and, the one that garnered the mot comments, this folding memento of my wife. The visitors to my wife's Wake were all so touched and pleased by the job Fowler Kennedy had done that they couldn't stop talking about. I know this review is bizarre in the context of reviewing a funeral home but I'm hoping that somebody who was in the same boat I was in a little over a week ago will read this.

Based on the recommendations of church staff and members, we chose Fowler Kennedy Funeral Home for…read moremy mother's arrangements. My mother was to be buried out of state, next to my father, so the arrangements were understandably complex. Matt Farrow, the gentleman in charge, handled all the details with consideration and compassion as well as perfect efficiency. Everything went smoothly despite the Covid era. We are most grateful to Matt and his team for their professionalism and support.