The staff are very slow do not care for how long customers wait super slow and not efficient They need a manager in store They care zero about customers read more

I am healing from a broken hand and one week later my old Verizon phone completely died. It was time to get a new phone. I went into the Verizon store on N. Maize Rd. I spoke with Ivy and Isaac explained my situation and they were helpful and thinking about how to replace this phone. The very next day marla and Isaac helped get the new phone functioning for me. They were extremely helpful and I very much recommend Ivy Isaac and Marla. Thank you so much. read more

I don't write reviews often but when you've been a customer for 8+ years you get a little frustrated but I tried to get a new eSim for my iPhone. Told me no due to a past due balance. Wouldn't even call Verizon. Unfortunately lost my wallet and can't make the payment til Monday when banks open LOL I myself got home and called Verizon with my wife's phone and got a new eSIM in 8 minutes. They are useless up there! Thank you Claire with Verizon Support! Forever going to go back to Tallgrass location. read more

I had fantastic service here. Derek was very helpful with completing my son's new phone. It took very little time at all. I saw the bad reviews but my experience was wonderful. Everyone was friendly and attentive immediately. Thank you! read more

Our experience with the store has been absolutely HORRIBLE. We switched over from T-Mobile two months ago. We have had nonstop problems due to the teams mistakes. We were supposed to have our phones at T-Mobile paid off with a card from Verizon, for the trade-in we did. THAT HAS NOT HAPPENED. We've been paying two phone bills for the past two months, in this location has an absolutely nothing to help solve our problem. After we have visited the store FIVE TIMES, the GENERALLY MANAGER (Nathan) said he would have a personal meeting with us to get this resolved, we show up TO OUR SCHEDULED MEETING, and he's not working that day!!!!!!!!! The manager on the schedule that day (Delilah) , did absolutely nothing to help our situation, she just sat in the back and handed us off to another teammate. Not very manager of her for sure! After asking if they would refund us for the three months, that we were supposed to have her phones paid off at T-Mobile. They said we would not be able to do that. I brought up an attorney, at that moment they kicked us out of the store and left us hopeless with no answers. We absolutely do not recommend having to deal with Delilah, she has been zero help. read more

I can't believe it either that I'm writing a 5 star review on a mega technology company. I came in twice to the store for an issue with my bill regarding phone trade-in credits. I was directed to call the customer service line to sort out the bill (not a big issue, but a little annoying). Customer service fixed the issue but didn't clearly explain the change. I visited the store the second time and they sorted everything out. Big shout out to Ashlen for the fantastic customer service experience on both visits! read more

Their customer service is awful. I needed an online account for my brother who has dementia. We have tried calling them and going into the store. They cannot get what we need done. read more

This should be a stop on Kevin Hart's next tour because what a f***ing joke of a store it is. I have spent over 5 hours in this shit hole in the last 2 days, while watching multiple employees sit around not helping anyone, they just check people in. Then after one of the employees who DOES help people actually helps a customer they go straight to their break room and disappear... is a child running this store? The customer service is better at Burger King. Why would you have employees here who do NOTHING but check someone in? Here's a suggestion, fire those people and get an iPad that people check themselves in with and hire someone who can get me out of the store in less than 2 hours. read more

Verizon is trash, Audrey, Aubrey whatever her name is didn't tell me I couldn't use more than one phone for trade in. Instead she acted like I could, I even told her I was driving back to Sedgwick for other phones she said ok great. Also asked for a unlimited data plan she came back with I guess whatever she felt we should purchase.... Commission or what??? I work in service do as you are asked. When I got to Verizon I was told only one phone would be traded in, nice to know after I drove home and came back. The lady at the front well I'm guessing can't see thru her eyelashes or she would of been more aware of what she was doing. You can't set up phones in store what kind of trash is this. Thank god for T-Mobile cause you guys are worthless. read more

The Verizon Store at 2441 North Maize Road is nearly impossible to deal with. I was supposed to be pre-checked in by another store manager. I went inside and got checked in again. I was told to wait in my car and I would be called to come back in. After about 30 minutes, I decided to go back in. After waiting for some time, a young man checked to see if I was checked in. He said, 'You're checked in already." He then turned around and disappeared without a word. More waiting, After another 10-20 minutes, a very nice young lady came to check me in. At that point ,I decided I had had enough and explained about waiting, employees ignoring customers and the total lack of respect to the customers. I, also, explained that I understood that it was not her fault. I left the store. There is no need for the staff to ignore customers and,or leaving them standing without explanation. read more